Get help and assistance with your Sonos system

I have just the bar in a small room when playing games back ground sounds like weather and any ambient audio is very quiet. When using atmos there is no directional audio it sounds flat in fact the atmos when i unhook the bar sounds better on my LG C1 and it even has some directional audio. Yet when i watch the same game on youtube the sonos beam sounds amazing even has good virtual surround i am so confused how a game sounds terrible from source with no directional audio and on youtube sounds great with pinpoint directional audio. Example: Battlefield 5 when i play it on xbox i can only just hear footsteps and when i do you have no idea what direction they are coming from. Now when i watch someone play it on youtube and any other game you can hear em clear as day and the whole game is surround sound it fills my room with sound this is so backwards ii bet you all don't believe me or know how to help.

I was wondering if Trueplay compatibility will be added for the recently released iPad Mini (A17 Pro)?It’s not stated on the supported devices page as unsupported, but Trueplay does not work at the moment on the device.

I assuming arc ultra is compatible with sub3. I am using latest app from Apple App Store. ultra sound bar is set up and working fine. I try to add a sub 3 via the mobile app but the app search returns message: sub not found, make sure it’s powered in and connected to WiFi. How do I check if it’s connected to WiFi? 

Trying to listen to dolby Atmos tracks on my Ace through some music but it only ever shows as 'lossless'. I am using a wired connection from ace to my phone. Setting for head tracking on in Sonos ace. What am I missing?

Hi guys!Hope you're doing well and are having great holidays.I'm taking the time to ask the question since I have looked for a solution many times, sadly without finding an answer for this specific case.I have my computer (RTX 3080) connected to my Samsung TV (S95B) via HDMI (passthrough) and then to my ARC (via eARC). Sadly, Samsung doesn't support DTS, even passthrough. However, I still get stereo PCM.I'd like to know which Windows players allow the conversion of DTS to multichannel PCM. I've heard it's quite easy with some Blu-ray players, but with Windows players?I had a Nvidia Shield Pro with Kodi which was able to transcode - is there anything native on Windows that could do that?Many many thanks !!!

I was under the impression the new IKEA speaker would link to my aging Play 5 gen 1. The Play 5 only runs from the s1 app. This won't recognize the new Synfonisk gen 2 speaker. Any advice would be welcomed

Bonjour à toutes et à tousDepuis quelques temps, un de mes SONOS (pour une raison que je ne comprends toujours pas), s’est retrouvé sur un système différent de mes autres baffles. Malgré l’option “oublier ce système”sur IOS et malgré un Factory reset opéré directement sur le baffle, a chaque reconnections à mon réseau, le baffle se met automatiquement sur un système différent.Le baffle en question est un SONOS Play Gen1 (pour info, j’ai un second baffle similaire qui ne pose aucun problème).Auriez-vous une idée brillante et lumineuse pour que tous les baffles soient à nouveau sur le même et unique système?je vous remercie et je vous souhaite de belles fetes Moderator Edit - Translation by Google:Hello everyoneFor some time now, one of my SONOS (for a reason that I still don't understand) has been on a different system from my other speakers. Despite the “forget this system” option on IOS and despite a Factory reset carried out directly on the speaker, each time I reconnect to my networ

Sub won’t hold WiFi connection. I’ve tried everything!  Incredibly frustrating!  I have an early gen Sub that gets through initial WiFi setup and connection to Amp - only to drop it within an hour.  Have tried adding local WiFi network in addition to Sonos dedicated network. Have tried Ethernet connection to set-up, then return to WiFi only - only to have Sub drop its connection yet again. This product is crap compared to all of my other Sonos products that have functioned flawlessly.  Yet it is one of the most expensive I’ve purchased.  Any suggestions would be appreciated. 

I’ve tried everything!  Incredibly frustrating!  I have an early gen Sub that gets through initial WiFi setup and connection to Amp - only to drop it within an hour.  Have tried adding local WiFi network in addition to Sonos dedicated network. Have tried Ethernet connection to set-up, then return to WiFi only - only to have Sub drop its connection yet again. This product is crap compared to all of my other Sonos products that have functioned flawlessly.  Yet it is one of the most expensive I’ve purchased.  Any suggestions would be appreciated. 

I have been having an issue for months where during every third song while streaming Apple Music, Dolby Atmos clicks off and the song reverts to just stereo. I either have to pause the song and restart or back the song up to the beginning to re-enable Atmos. I can’t believe the engineers aren’t aware of this issue. It is extremely aggravating. It’s always something with this app.  I have Arc Ultra, Era 300’s, and Sub gen 3.

I have been having an issue for months where during every third song while streaming Apple Music, Dolby Atmos clicks off and the song reverts to just stereo. I either have to pause the song and restart or back the song up to the beginning to re-enable Atmos. I can’t believe the engineers aren’t aware of this issue. It is extremely aggravating. It’s always something with this app.  I have Arc Ultra, Era 300’s, and Sub gen 3.

I have been having an issue for months where during every third song while streaming Apple Music, Dolby Atmos clicks off and the song reverts to just stereo. I either have to pause the song and restart or back the song up to the beginning to re-enable Atmos. I can’t believe the engineers aren’t aware of this issue. It is extremely aggravating. It’s always something with this app.  I have Arc Ultra, Era 300’s, and Sub gen 3.

Hi! Right now i have a soundbar under the TV. I use this for better sound on the television. The first gen Sonos Beam. I want rear speakers. Can I add one another Sonos soundbar behind me? Or do I only. have the option of simple speakers. Like Sonos Era.Thank you for the answers.

Hi,After the catastrophic crash of the S2 app, I waited a long (long) moment before recalibrating my system (arc+sub+era300) with a friend's IphoneBut I am realising that the trueplay On/Off toggle does not exist anymore on my android App (80.14.06).This is a strong regression for me (and a new disapointment).Does anyone knows if Sonos planned to get it back in Android App ?Regards

Hi. I’ve decided to create my new home theatre with Beam 2, 2 Sonos 100s and Sub mini. My audio and video sources is AppleTv 4k and I use FHD projector. So obviously my Beam is on on side of the room where the projector is casting the image and the projector is on the outset side (circa 7 m / 22 ft away). Im to make it all work I read and watched few suggestions that I must use an HDMI matrix/splitter as my projector won’t allow me to use eARC. So I bought devices like EZCoo Model：EZ-SP22H2EARCO or its brother EZ-SW21H21A-EO. The challenge I see is while I connect it all together to test with short (eg 2-3 meter HDMI like the white one from Sonos box) it does play Dolby Atmos movies and music from AppleTv. When I then connect it all as it should be with a long HDMI cable (15 m/50 ft) across the room it doesn’t recognize the signal (I guess as eARC) and plays only Dolby Digital or Multichannel PCM. So I know that now with new iOS 18.x you can Airplay 2 with Dolby Atmos too. nie I wonder

I haven’t noticed if your company intends to reinstate “dual mono” on the Sonos app. I have a café that’s in need of dual mono setting for the Sonos One speakers that I already have in the location. Without dual mono I’ll have to move onto a different brand of speaker that offers that feature. Please let me know if you intend to fix this problem.respectfully, David Cochrane owner operator Elevate Cafe

On the verge of insanity here. I’ve upgraded all compatible products in my system (Play 1’s, arc) to the new S2 controller to have everything in one place. Plan was to leave my gen 1 Connect (which is incompatible with S2 controller) and Boost on the old app. After much effort I’ve managed to move everything I wanted to the new app. However when trying to now create a new system on S1 for the Connect/Boost I've ran into a wall. The Boost has connected fine, but when I tried to sort the Connect it just won't work. First my S1 app started crashing every time it asked me to enter the WIFI password when setting up Connect. Then when I tried on different device it just won’t work: app will run into problems due I think to WIFI connectivity. The infuriating part is that the Connect is in the exact same place it has been for years with no problems. I’ve tried everything: factory reset the connect, temporarily wire it to the router via ethernet cable and then move back once set up, but app sti

I have Arc connected via the optical to HDMI adaptor from my Panasonic viera TV. I can only get stereo. The menu to change it to 5.1 digital disappeared from my TV

How do i remove the serial number and info of  a sonos sub wolfer i am replacing with a new one?

Hi!Currently I am using Playbar, Sub Gen2 and two One SL’s for surround. Compatibility wise, what can I keep / use if I replace the Playbar with Arc and what If I go with Arc Ultra?Thank youNeven

I bought the Sonos amplifier for my wireless system. It doesn’t seem like it’s going to work for me. I don’t have any wired speakers or anything wired in the house. It’s all wireless well. That app still work

Hello Sonos Community, am a bass enthusiast and find myself underwhelmed by my 2s Sonos Sub Gen 3’s with the Sub 4 seemingly being a minor port change, some enclosure changes, upgraded wifi, CPU & RAM I was hoping there would be something more on the horizon ? perhaps a dual 10 or 15 enclosure.. I’m looking to get that visceral experience.. beyond just hearing the bass I want to feel it. And I can’t find anything in your product stack or road map to facilitate this ?

Why are my sorround speakers and sub not showing in my system. No changes made to network or settings. If I haven’t made any changes, what have Sonos done? Any updates?

I have a new network and made all the system changes, but most of my 8 Sonos products won’t stay connected. Other than the usual, what ideas does anyone have?Coincidentally, the two products that remain connected are my oldest ones. 

Having issues using 2 Sonos roams at the same time.   Both “connect” but music will only play from one, when I try to apply changes for both to play, then sound goes away on both speakers, until I revert back to only one playing