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Ladysuisei
Contributor I
March 17, 2025
Answered

Sonos Move randomly becomes disconnected

  • March 17, 2025
  • 2 replies
  • 92 views

My Sonos move has become disconnected from my Wi-Fi. As a result, it’s no longer showing in the App either . I’m having issues getting it reconnected. Please does anyone have any ideas ? I’ve not been able to perform a factory reset. As yet I’m at a loss and beginning to wonder if it will ever work again 😭

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Best answer by Airgetlam

Odd, I don’t recall a case where you couldn’t perform a factory reset. I think that suggests some sort of hardware (or power?) failure, your best bet would be to call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

2 replies

Airgetlam
AirgetlamAnswer
March 17, 2025

Odd, I don’t recall a case where you couldn’t perform a factory reset. I think that suggests some sort of hardware (or power?) failure, your best bet would be to call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
LadysuiseiAuthor
Contributor I
March 17, 2025

Thanks for your reply - I’ll try ringing the support line . I think I made a mess of the reset and now it’s stuck - it won’t switch back on ! Help !

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