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playbar does not connect

  • March 18, 2025
  • 8 replies
  • 98 views

Hello

i used to have my playbar connected and everything was going great. Connected to tv and playing music via Spotify until one day it does not show up on Spotify app. 
tried everything and decided to reset to factory setting. Now the Sonos app does not identify my bar. I connected with ethernet cable the bar and router and nothing.  Contacted Sonos support and live chat with a guy who tells me that the problem is my phone setting with allow access to microphone. Asked me to go to setting, privacy, microphone and toggle the Sonos app. The problem is the Sonos app does not appear. Same issue on other devices. Live chat guy sent me a link how to set a bar and got disconnected. Nice support. 
so here I am asking the community. 
my playbar still has its green light flashing and still plugged with ethernet cable. I reset modem, router etc. Still nothing. Becoming desperate and close to give up. 

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8 replies

Pools-3015
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  • Prodigy I
  • March 18, 2025
  1. What type of phone do you have? Have you tried restarting the phone? Resetting the app?
  2. what type of network do you use? If mesh, did you connect the Playbar to the main node and NOT a meshed node?

  • Author
  • Contributor I
  • March 18, 2025

One update. 
I used my wife phone to see same problem. Sonos apps is present under microphone setting. Was able to set up Sonos playbar and it’s working. 
Only difference her iOS is 18.3.2. 
updating on my phone and let’s see if I can connect. Will give update soon. 


  • Author
  • Contributor I
  • March 18, 2025

Same issue with updating iOS. 
sonos app not showing up on microphone settings. 
Not able to find my Sonos system. 


Pools-3015
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  • Prodigy I
  • March 18, 2025

Same issue with updating iOS. 
sonos app not showing up on microphone settings. 
Not able to find my Sonos system. 

 

What type of network do you have? If it is mesh, have you tried connecting the Playbar to the MAIN node?

If your settings for the Sonos app on your iPhone looks like this, you should be good:

 

So now you need to look at your Playbar and network.


  • Author
  • Contributor I
  • March 18, 2025

 


  • Author
  • Contributor I
  • March 18, 2025

Microphone is missing 


buzz
  • March 18, 2025

PLAYBAR does not have a microphone.

Which version of iOS is installed on your phone?


  • Author
  • Contributor I
  • March 18, 2025

iOS 18.3.2