Get help and assistance with your Sonos system

When I first set up my Sonos 2 Do I have to be on my own home WI? Fi? To set it up. I am having trouble getting it to link and play music.

Every time I try to use this junk app I have to reset my speakers create a new system. Then it never finds them until I do it 5-6 times. Just when I think it’s working it randomly says can’t find system. But every other app I use to stream to them have zero problems finding. I can literally be listening to the speakers via any other app and the Sonos app just says can’t find speakers try again. Whoever is In charge of your app division needs to be fired. Why do I have to have an Internet connection just to use these speakers. These speakers are expensive and it’s not a huge ask to have an app that works. Sonos is quickly becoming a joke of a speaker system and a company as a whole. 

Hello - I am trying to control a group volume from one amp. My setup is below:I have 4x Sonance 8” ceiling speakers wired in to an Amp (Amp A) in a media rack upstairs. I have this Amp, the ceiling speakers and Sonos Sub 4 in a room called “Kitchen”.I have a Sonos Move in a room called “Portable”.I have Pro-Ject Turnrable connected to a second Amp (Amp B) in a room called “Media Wall”.I have these three rooms grouped into a group called “Home”.Everything is working well and volume control as a group works well from the app.I would like to be able to control the volume of the group “Home” with the touch controls on Amp B. Is this possible?  Thanks!

as the title indicates I have recently purchased and acquired. The ultimate Immersive Arc Ultra Set, which includes the arc ultra, a pair of ERA 300s and one Gen 4 sub… because I wanted a more thorough home theater experience. I went ahead and purchased an additional GEN4 sub, as well as a pair of ERA 100s.  -firstly I was very disappointed in being unable to add the ERA 100 into the one home theater setup… I was only able to add the GEN 4 sub… I had to add the ERA 100s, As a separate group, which was then merged. Now they all work together when I watch TV. And although every couple of times I turn something on, sound will only come out of one of them, But that’s a different concern… My concern here is how can I Control the volume for my television with my Roku remote, such that raising or lowering the volume, does it to both the theater set up as well as the merged ERA 100s? — right now the only way to raise or lower the volume of both is in the Sonos app, Which is extremely frustrati

What the hell is going on with the playlist edit???is this feature coming back or what??? Why can’t I still create a playlist or edit the one I’ve been creating for the last 5 years???and what possible explanation is there for getting rid of such an integral feature??? I actually want an answer for this it’s bizarre 

Can’t get my Sonos app / Ultra Arc to see my Sonos wireless headphones (WH1000XM5). Looking for advice.

Can someone please recommend a third party universal remote that will work with the ray soundbar. I've tried all the tricks and tips suggested but still can't get my Samsung remote to pair.

My two rear Sonos one SL surround speakers are connected but have no audio. The pause button works and will pause the ARC soundbar but still no audio from the surrounds. I have tried EVERYTHING please help. TV and cable box both set to Dolby Digital and TV surrounds are turned all the way up in sonos app and still no audio from surrounds.

I have a AMP with 2 speakers attached. The overall sound is not good for me as the equalizer is too poor. To have an acceptable sound i push the 2 levels at max … For such an expensive device it is a bit disapointing.To overcome this issue I would like to have an active equalizer between source and the Sonos AMP.I have found 2 options and your feedback would be greatly appreciated before shopping:Option 1 (expensive): i buy a Sonos Port and a EQ901 Equalizer from Deer Creek Audio. Setup would be:Sonos Port out → EQ901 → in Sonos AMP → speakers. I would manage music from the Port and the active equalizer from EQ901.Option 2: I buy an Bluesound Node Nano and the setup would be:Bluesound Node Nano → in Sonos AMP → speakers. I would manage music from my iphone via Airplay 2 (AM in lossless most of my usage way) and use the equalizer from the Bluesound.Makes sense ? Thank you in advance. 

I got a new Sonos Roam 2 and it told me that I need to upgrade to the S2 Controller.  It noted that I had an Amp that was not compatible and guided me to remove it from my system - which I did.  Now when I go to my S2 controller, it says that the System is only Compatible with the S1 Controller, but when I go to the S1 Controller System>System Tools it shows “System Compatibility” greyed out and it just guides me to upgrade to the S2 controller.  I am not fully going in circles. help!  

Can I play Ace and Arc simultaneously? If not, why not?

Is there a way to adjust what the microphone will pick up? It’s almost impossible to answer a phone call on the Sonos Ace headphones if there is any background noise at all. The person on the other end can hardly hear you talk but can hear everything around you. A caller the other day could even hear my husbands flip flops while walking. Never had this issue with my Apple headphones so hoping it’s just a setting issue. 

I have a brand new in box One speaker that I purchased about 6 years ago.  I bought a bunch of them anticipating expanding at home and the office where I have it set up.  I'm trying to set up this new speaker at home, i have no sonos products at home. I have sonos set up at the office This new speaker fails at the update stage of setup every time,  regardless of wifi or wired.  I get error 30 on wifi and 1014 with Ethernet.   Any help would be appreciated.   I'm using android with what I think is the s1 app ( doesn't actually say on the icon like it used to, but the icon is black) .

I’m posting this because of the repeated problems I’ve had my Sonos network and components working then falling off of my system. This is potentially a fix for many people out there.  I have an Asus router, but many routers will use the 2.4Ghz and 5Ghz bands simultaneously WITH THE SAME SSID NAME. This will confuse your Sonos system, as well as many other WiFi connected devices. For me, my Arc would connect to the 2.4Ghz band and my 2 Era 100’s would connect to the 5Ghz band. While the components were all connected to the router, the fact that they were on different bands did not allow the Sonos network to connect to all 3 of them. What’s more infuriating was that if all 3 coincidentally connected to the same band and were set up on a Sonos network, the router may move 1 or 2 to another band at a later time and the Sonos network would show those components as disconnected or missing or in Sleep Mode or powered down.  THE FIX:Find the WiFi settings on your router that “combine” your 2.4

What am I doing wrong? Sonos used to work for me, but in recent history, anytime I attempt to use it, something goes wrong. It will play random things and not what I put on, it will freeze, not respond and generally be unusable. Is this the new normal? 

Why is the app so slow 

as the title clearly indicates upon the successful addition of the Sonos boost to my home theater set up, it is not shown  as a device with options under system settings. it’s all shown here in this iCloud photo link. The first image is upon the successful addition and the second photo is upon the closing of the window that says that the boost will be displayed in settings.https://share.icloud.com/photos/0b4ORyJYCPum9Xq3ylOlQud8Qit is very important to me that I am able to display and change the settings for the boost so that I know that it is functioning correctly and that I am able to use it correctly. — Although all indications suggest it is working, I have evidence that it is not because all devices are still connected to the wireless network and not the Sonos network. But I am not 100% That it would not be connected to my wireless network.please help and if it was never a device fully integrated into the second version of this application; Sonos please add it completely

Anyone’s Sonos app stop just stop working? Asking to update and finds speaker but wont connect. Why, tell me why Sonos HAS to use WIFI instead of Bluetooth. It creates all sorts of problems. 

Cannot reconnect my beam (error 1000)

Player, Amp, Sub and Play 1s.   it seems like nothing works together.   I need multiple apps?   90% of the time I want the speakers to play what is on TV.  It once worked perfectly but now i need multiple apps, additional hardware purchases, etc… how do I get help before I throw this crap in the garbage?

I can't find the 5 digit pin on my zoneplayer s5 speaker. Can someone direct me where to find it?

I have 3 era 300’s which stopped working 60 days ago.   I have factory reset them hundreds of times , tried to delete the system , create a new account , etc , etc .    Why is this so hard ?  Why does sonos sort of manage my system ?    I should be able to delete speakers , accounts , etc from the web and app.    I feel like big brother will not let these speakers roll onto a new system.    I hate sonos ….bigtime

I recently purchased a pair of Sonos Era 300’s to use as my surround sound. I had been using Sonos Ones as my surround sound. I reset the Sonos Ones to factory setup and sold them. My app keeps showing the Sonos Ones as Not Connected. How do I remove them entirely from my app/account? In trying to research this, I came across a post that said to select “Forget Current System”, but will this remove all my speakers from my app/account? If it will, can someone please tell me how to just remove the Sonos One’s? Thanks

Just got a rays sound bar and plugged it in ran through normal setup with no issues. App said it needed an update and ran the update. Now the speaker is acting like it has no power. I’ve attempted factory reset different outlets etc and no lights will turn on the sound bar. Anyone had this issue? We have several Sonos products and have never had one turn to a brick with an update 

Where on Sonos 2 do I press the button when the app says ”Make sure the light on your Move 2 is flashing white and green, then press the buttons on it to continue.” Another user asked this same question months ago, but there was no clear answer - only a link to User Guides I had already reviewed.   WHERE is the button?