Get help and assistance with your Sonos system

Everytime I try to use the Sonos Ace I have to spend 30 minutes trying to get sound to come out from them and get nothing. I’ve tried switching bluetooth on and off re-pairing, turning off TV swap and nothing works consistently.I don’t know how Sonos could have messed up simple bluetooth connections so much, and multipoint seems to be a complete joke.This morning I’ve tried repairing, switching on/off, everything, and still no sound. These will be getting sent back for a refund.

Is it normal behaviour for the Sub 4 to produce a soft thump after 10 seconds of pausing whatever is playing? Background: connected to arc gen 1 and happens whatever the input (eg hdmi, air play etc) No other thumps or pops during playback etc. Some threads seems to suggest it may be normal indicating going from active to idle, but other have said it’s not normal - so a little unsure if I should be returning or keeping. Thanks!

Considering Ace purchase and reading reviews - Seems like most issues reported could easily be addressed by Sonos. Any guesses on when an Ace Model 2 might be released? 

Sonos 1 app does not work anymore?!? My 4 sonos gen 1 products are useless now. So angry

I got my Sonos Ace headphones in August 2024.  I don’t use them much but they work very well when switching between my Headphones and Sonos Arc soundbar.  The headphones have always seemed uncomfortably hot but for the last month I experience severe itching and can only wear about 20 minutes.  I think the Ace may be causing an allergic reaction.  I have ordered replacement pads from Sonos.  I was wondering if any regular Sonos users have experienced this problem.  Has anyone found another solution?Thanks 

I have Sonos Beam gen 2 installed to my TV and have now installed 2 new Era100 as surround speakers. It works but every now and then the sound in the Era100 is interrupted for a few seconds and then it is fine again. The problem occurs both via sound from the TV or if I play music.

Update last week my Sonos Ace now have an issue battery won’t last even in off mode charge last night now try to use no battery at all. (Any tricks to resolve this issue? 

My living room is a bit awkward in my opinion. I have a wall right next to my couch and right behind my couch. But the other wall is off a little ways. I have the arc ultra and I’m adding the era 300’s my question is how high to mount them. Plus where they should be facing as well. I will include pictures  

I have a Mac Mini with two Moves in stereo. Took me forever to get them setup with multiple support calls. However, they still disconnect or have a massive delay before they ‘refresh’ themselves. Now I’ve moved and have a new WiFi setup. I’m practically about to commit suicide trying to get them to work again. Super annoying and not a product worth the money they cost me. I wish I could return them, because I’m really close to throwing them in the trash. One of the worst products I have ever purchased.

My SONOS system keeps failing to connect to various speakers even though i have Fibre to my house and good WIFI in the home. Why is this happening and it is very annoying.

Does anyone have an idea if Dolby atmos passthru can work through some of the cheaper LG nano tvs or not? Say, 75NANO82T6B? I have an Apple TV I use to watch most things that would supply the Dolby atmos, so I’m not needing the tv to natively handle it through its own apps, then passing via e-arc to Sonos arc (at present, hoping to upgrade to ultra).I asked lg but I think they misunderstood me asking if the tv itself could handle it. I’m thinking as long as e-arc it will pass the signal on?!ThanksChris 

Hola, I bought last week two Sonos Ace (black and white) thinking that it was possible to use them to watch tv together with my partner. But NO, is not the case. Unfortunately is not possible. Only one can use the Sonos Ace to enjoy theatre and films on TV.When it would be possible this option and when will have the new update with that?Thanks. Sincerely Jordi 

Hi, I’m writing to you from Poland. I have a problem with my Sonos Move 1 speaker. I’ve recently changed home router for a new one and now I cannot connect the speaker. I’ve tried many different things, suggested on sonos website. I even contacted the customer service and chatted with one guy, but he was unable to help me, suggesting that these thing needs further investigation and I should call their help line. Before I do, which is pricy, I want to ask you for help.  While trying to connect the speaker I’ve restarted the app, the speaker itself and it still doesn’t work.I’m sending you a screen recording of me, trying to somehow reconnect Sonos, helplessly failing to do so. Maybe you will be able to help me or see a mistake I do. Sending greetings, Maciej Filipek https://youtu.be/i7CXmTlhJ-g?si=DCGc0iw6CtfjkCPb

There is a reported bug fix coming mid-June 2024. If you can’t wait until then…(I did this running Sonoma 14.4.1) And thanks to folks in a separate thread on the details - just tried to put them all in one place.I made a video of the process if you prefer that way: https://youtu.be/kjhKhDuvgDYPart 1 - Set up the share (System Settings/Preferences)Open System Settings (in earlier MacOS it’s called System Preferences). Click on the apple in top left of your screen to find that option. Choose General Select **Sharing**. Enable **File Sharing** Click the "i" symbol Click the "+" symbol. Add a shared folder by choosing the folder where your music is stored and selecting Open The name of the folder here will be the ShareName that you’ll use in Part 3. Under ‘users’, confirm that the list includes an ‘everyone’ option, and that you set ‘everyone’ to *Read Only* at a minimum (or “Read & Write”) Ensure the customer's account is set to **Read & Write** I’m not 100% sure ‘customer’s acc

Hi everyone! I have an old Sony sound system that I would like to incorporate into my current Sonos set-up and I am not 100% sure of which components I would need, and how to set-up the connections.The Sony has two stereo speakers (impedance 6 Ohm & 70W of power handling capacity each) and an interconnected module CD player + cassette player + EQ. (pictures below)I already own two Sonos Era-100 that have been paired as stereo pair in a room group.As a minimum, I would like to add the Sony speakers to the Sonos Era-100 room group, so that I could use the SVC to control the music and have it play from both the Era-100 and the two Sony.To do this I am pretty sure I need to buy the Sonos Amp (can it hold both speakers?) and connect both speakers there, I will also need some adapters but I am not sure which ones yet.Ideally, I would also like to use the CDs and cassette player as a Line-in option  into my Sonos system.For that, which Sony output ports should I use: headphones-out (EQ fr

My setup keeps stopping being able to play music from Yousee. I have to reauthorize 3-4 times a week. I guess this is not normal - at least it didn’t use to be like that.

HalloHabe seit dem Wochenende ein Problem mit meiner Arc. Sie macht im laufenden Betrieb, egal ob über TV-Box oder PS5, immer mal wieder Neustarts. Die Arc ist über HDMI am TV angeschlossen, sowie die TV-Box und die PS5. Ton auf einmal weg und die LED am Arc blinkt weiß, nach zirka 30-60 Sekunden ist der Ton wieder da. Der Fehler tritt zirka alle 30 Minuten bis 1 Stunde auf. An was könnte das liegen? Moderator Edit: Google Translate- HelloI've been having a problem with my Arc since the weekend. It restarts every now and then during ongoing operation, whether via TV box or PS5. The Arc is connected to the TV via HDMI, as are the TV box and the PS5. Sound suddenly disappears and the LED on the Arc flashes white, after about 30-60 seconds the sound returns. The error occurs approximately every 30 minutes to 1 hour. What could that be?

I tried pairing my Sonos Ace headphones with another device after having added them to my iphone and I couldnt pair them back in my phone. I had to factory reset them but it was super difficult to repair them back in my sonos app despite the headphones were appearing in my bluetooth settings. The app were not recognizing the headphones. This is innaceptable for headphones at this price point (500 USD)! 😡

Making Ikea book shelf speakers work as rears with my Play Bar and sub, both S1. The Ikea book shelves are S2 apparently! I control mostlyby android mobile. 

My sonos connect, since moving to S2 recently, has started to drop from my LAN (only connection, WIFI is disabled). Both ethernet ports have both their green and amber LED light up solidly (not blinking), even for the unused port. I can still see the (correct, fixed) IP address occupied on my router software (Unifi) but the Sonos Connect is otherwise dead, my IOS lists the connect as Not Connected, and I am unable to reconnect through the software. This happens around 15 minutes after I reset the connect (power off factory reset). I have already replaced my ethernet cable and power cable to no avail. What can be the cause and how do I fix this??

My Sonos Playbaris 10 years old.  When I watch a movie with low Bass sounds or music streaming with a lot of Bass it has started distorting the last few months.  I have restarted, retuned, reset to factory. This happens at any volume and not just when it is up high. The device has been mounted in the same spot all this time.  Could it be damaged hardware, and if so can it be repaired?

Hi. I am trying to Trueplay-tune my Roam which I use alone in one of my rooms.  But the app asks me to turn on the mic, which is on, and then there is no way to procede further from that screen.. I have tried turning the mic off then on, doing that also before starting the tuning etc etc ....every variation possible! Still get stuck on that mic request screenI tuned all my other speaker setups in various rooms without an issue.  Am attaching a screenshot of where I get stuck 

I recently bought an Ultra + 2xEra 300 for my new home, I wall mounted the 300’s couple of weeks ago and added them to the Sonos app.. and played a bit of music through them waiting for the day (today) that I’d set up my TV and start up my Ultra.. I followed the start up instructions for the Ultra via the app WiFi connection TV connected via the HDMI arc then added it to my Living Room to join my 300’s. Turned on my TV sound coming from the Ultra but nothing from the 300’s even when I tick the yellow box for 300’s in the set up menu… Could someone be kind enough to let me know what I’m doing wrong.. sorry I’m new to the Sonos family Kind regards Anthony

It seems like Sonos has out done themselves with the latest update.I have two Play 1s, and they’ve mostly been fine existing on the network in different rooms.  But today, after another forced update (boo!), it said it would update the speakers too, and after that, I could only see one (bedroom) on them in the app (the one I was beside when it updated).So I tried to add the other one (living room), but it couldn’t be found, although there was a brief moment when it said it found something, but then disappeared.So I went to the one (living room) that wasn’t connected, and decided to restart it.  After the restart it showed up, and I could update it.  Nice, I thought, but when I went to my system, I could only see the one I just updated (living room).  The previously updated one (bedroom) was no longer there.So I went back to the one (bedroom) that was working in thinking I’ll try a restart, but when I got in there, it showed up, and I could select and play music.But the other one didn’t

Connecting new beam, but no sound coming from it (except all the testing sounds). Sound only coming from the remote via tv speaker.told to click on to viera link.. unable to find this…