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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27836 Topics
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Ignacio Ortiz de ZúñigaContributor I
asked in Speakers
Communication error

I have a very complete sonos system, which consists of an Arc sound bar, a subwoofer and two One speakers for the TV room and a Sonos Move speaker. It has worked very well for a long time, but since I installed an Asus Wifi 6 Mesh system, only Sonos has problems. Everything works perfectly except Sonos. I have to turn off the router every week to get it to work again and it is a real desperation since it coincides with when I feel like watching TV relaxing when I get home. I turn off the router, wait five minutes for the Internet to pick up, and my five Mesh nodes to dock, and everything works again for another week. I have been complaining about this problem for a long time and there is no solution. I won't buy another Sonos product until this is fixed.

6610
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2 months ago
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JillcoContributor I
asked in Speakers
Sonos Era 100 Line in connection to TV

Hello, can I ask for any answers to be given in idiot speak please, thanks. For the last decade I’ve been using a play 5 1st gen speaker connected by a cable from line in to a DAC box, with an optical cable from the DAC to the TV on all tv’s we used in the lounge. The play 5 has now been swapped out with an Era 100 using the same connection method as before. I used an apple adapter into the speaker without success and am now awaiting the delivery of the Sonos adapter.I’m hoping this will work.  Any advice would welcome, like do I still need to use the DAC box or is there any other equipment I may need? Thanks for reading J

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J
2 months ago
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Loopy looContributor I
asked in Home theater
sound issues from my Humax

I have an LG Oled TV with a Humax Freesat box, Sonos Gen 2 playbar, sub & 2 surrounds, this last week, I have had to turn the Humax sound virtually full power to get a decent sound, the TV itself & any music apps I use are fine are still fine, the sound bar on my mobile through Sonos app is on 95 when I turn the remote up for the Humax. I have turned off & taken plugs out for all, but is making no difference, also I unplugged the cables on the back of the Humax box to see if that would help.

150
L
2 months ago
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Val-ValContributor I
asked in Controllers and Music services
Apple Music doesn’t seem to update correctly on the Sonos App.

Hello, For exemple, I created a new playlist in the App Apple Music and I can’t see it in Sonos app. Another problem, newly added songs in my library Apple Music app don’t appear in the recently added section in Sonos app. Neither do they appear to be in my library in the research section.It seems to me that this problem started this morning.  Are others experiencing the same thing ? 

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C
2 months ago
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SauerbratenContributor I
asked in Speakers
Sonos bricht ständig ab

Update gemachtSonos 1 und 2 neu installiert Stromloshilft Nix Moderator edit:Google Translate-Update doneReinstalled Sonos 1 and 2PowerlessDoesn't help

100
S
2 months ago
Stuart_W
Stuart_WWorld-Class Superstar
asked in Controllers and Music services
Mac OS Controller Update from 16.2

Currently on Mac OS Version 16.2 and controller is telling me there is an update. Those of us on a Mac know the Mac updater from the software hasn’t worked for a number of years and update has to be done manually - Not a big deal. The filename is “Sonos_79.1-53290.dmg” However I cannot find any release notes for this and given the complete horlicks Sonos have made of recent software releases obviously I’m reluctant to run this in fear of further borking the system. Can anybody shed light on what this update does and should I do it?I recently sold my old NAS and installed a new Synology NAS which Sonos can see and play music from. I’d be a very unhappy bunny if Sonos broke this again.Thanks in advance

792
controlav
2 months ago
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RobjohnlongContributor I
asked in Components and Architectural
Sonos port and era 100 speakers

Will the Sonos port send a wireless signal to Era 100 speakers from receiver?

675
Corry P
2 months ago
clark832
clark832Contributor II
asked in Controllers and Music services
apple music playlist showing in sonos app

I do not know why Sonos has done with the latest updates on the S2 app but they have lol but ruin a perfect thing I have loved for many years.  Lately,  when I add a new playlist i. apple misic, it doesn’t show up in the sonos’s app.   Also when I change the order of playlist in apple music, it still shows up in the old order in the sonos app.  This is the most frustrating thing EVER!!! I have completely delete apple music service and re-added it multiple times, spent hours looking for settings that might affect this in both apple music and sonos app and Sonos has just simply stopped syncing changes that are made in apple music.  I have touted Sonos as my favorite large purchase for years and i am now VERY unhappy with it.   Does anyone have any suggestions?     

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Corry P
2 months ago
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dominicboeckContributor I
asked in Controllers and Music services
Apple Music

Why is Apple Music so unstable when streaming through Sonos? 

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R
2 months ago
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CharleContributor I
asked in Speakers
Play 1 Wifi Connection with EERO router

My Play 1 works well with ethernet hook up with EERO wifi router.  But will not link to wifi.   When I try to connect it searches products and does not find my Play 1 .   Any wifi compatibility issues with EERO mesh system?  Thx

652
sigh
2 months ago
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mjtaljaardContributor I
asked in Controllers and Music services
Playing music in a specific folder from Plex

Hi all. I have Plex setup and working to play music on my Sonos. But the only options are to sort by album or artist etc.I have a few mp3’s in a specific folder and for the life of me cannot figure out how to play those specific mp3’s from that specific folder.The Plex app itself does allow access to specific folders but it seems the Sonos app doesn’t.Or am I missing something?

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M
2 months ago
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NickD88Avid Contributor III
asked in Components and Architectural
Connect - fast flashing white light

I’m trying to set up a Connect (Gen1), but as soon as it’s plugged in the light flashes white - and not the usual slightly leisurely on/ off white blinking, but fast flashing white. Hard reset routine does nothing, and the suggestion is it’s not booting. Is it kaput/ time for the bin? 

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2 months ago
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Teemu76Contributor I
asked in Controllers and Music services
Radiosparx content in Sonos App

I have a problem to add Radiosparx in Sonos app. It asks to login for Radiosparx and all works well. But error comes after returning to Sonos app. It tells something gone wrong and try again.

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T
2 months ago
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artshotwellAvid Contributor I
asked in Speakers
music stops

Music stops playing on my Sonos One after a few minutes. The Sonos app on my iPad show music is playing. But the speaker is silent. I can open Apple Music app and AirPlay music to it. What’s going on there. Strange things like failure to connect have been common. I’ve tried to be patient, but frankly this is stupid.

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A
2 months ago
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KrlitusContributor I
asked in Portable speakers
Move, se ha quedado bloqueado

El altavoz Move se ha quedado bloqueado y no funciona nada. He apreyado 5 segundos el boton de encendido/apagado y nada no funciona. Antes lo quite de la base.Que puedo hacer mas ? Moderator edit:Google Translate-The Move speaker is frozen and nothing works. I have pressed the on/off button for 5 seconds and nothing works. I removed it from the base first. What else can I do?

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K
2 months ago
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Alfa endContributor I
asked in Headphones
transfer sound from Beam to Ace

I have had a Beam for several years, I don't know how to tell which generation it is, and I just bought an Ace. I want to transfer the sound from the Beam to the Ace headphones, but I get a message that a compatible device cannot be found. The Beam works and is connected to WiFi

623
Stanley_4
2 months ago
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ILauderAvid Contributor II
asked in Speakers
Grouped speakers keep disappearing every day recently

So I have a TV room as my main room with an Arc soundbar and a Left/Right set of speakers.   For music to play across the whole home in Spotify, I have 5 other rooms added in on the app.   I’ve had this setup for years working fine.  But just recently the grouped in rooms keep disappearing one or more times a day.  I’ll have “TV Room + 5” showing in Spotify (the 5 extra amps driving other rooms).  Then awhile later all 5 have been unchecked in the app and Spotify only shows “TV Room”.   Really annoying that my other rooms keep dropping out. Also, I have it setup with an Xbox to pickup the sound input from the Xbox vs the music system and for years that’s worked no problem.   About the same time every once in awhile, one or more times a day all of a sudden the sound just stops playing when watching tv on the Xbox and when I look at the app, its back to playing from a music source.Are these some of the bugs in the new app and are they going to be addressed?

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2 months ago
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ianmcphersonContributor II
asked in Headphones
Ace doesn't show in app

Hi All -My new Ace headphones have gone through the updating on installation and seem to connect to Bluetooth devices but don’t show in the app and are not found when searched for as a new device.  This is the same in the Android and Mac apps.Any ideas please?Thanks,Ian.

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W
2 months ago
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UKU505Contributor I
asked in Controllers and Music services
MUSIC CUE IS EMPTY on Android Phone

MUSIC CUE IS EMPTY Error  on Android Phone Samsung S21 using S2 Controllerall has been working fine until recently then it changed just Prior to this I was not able to change music sources on phone SONOS APPthe music notes  icon were missing on main page Meanwhile my laptop SONOS App every function is working correctly I already deleted the Android phone APP and reloaded it  any suggestions??   

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U
2 months ago
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DrPepperRulesContributor I
asked in Speakers
product not showing up or learning in

Brand new Beam been working great now won’t show up. Play 3 worked for a while then wouldn’t group now won’t show up. Both will go through learn process but won’t finish. 

211
Airgetlam
2 months ago
Schlumpf
SchlumpfProdigy II
posted in Headphones
Show us your headphones stand 😎

Hey… I was looking for another headphone stand for my new Sonos Ace. The one I already have is occupied by my Dali IO4 headphones. That stand is a „just mobile“ one and I really like it for the Dali, but for Ace… hmm… never thought a stand could look such different with other headphones. So I started to look around on the net and after two hours I was completely gaga. 😂There‘s a lot of low budget plastic to be found or some really expensive overkill stuff. After all I was happy to find a stand at our local second hand market (in Germany we call it „Flohmarkt“) for 10€ that was like new. With Google lens I found out it probably came from AliExpress and is 25€ new. Full of metal with a silikon top and really well crafted. So I‘m curious what you think about storing Ace and how your solutions look like. 😎I‘m starting with some photos showing Ace on the two stands I mentioned above.   

19215
Schlumpf
2 months ago
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CaptCraig2001Contributor I
asked in Home theater
Lowest Volume not so low

Over the past couple of months the lowest volume isn’t the lowest. What I mean is, in the past, i could go from 0 to 1 and it was fine. Now if I go down to 0 and then bump up the volume just one time on the Beam it shows 4 or 5 on the app. If I manually toggle in the app to 1, 2, or 3, there is no sound till i get to 4 or 5. Is anyone else having this issue? Has there been a fix yet?

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C
2 months ago
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DCOneContributor I
posted in Controllers and Music services
S2 still can’t search local music library

Like many affected users, I lost a lot of functionality with the release of the ‘new improved’ app on iOS, including local music library search. This did reappear with a recent update but has now, sadly disappeared once more. Has anyone else experienced this? Has this function been removed again, or is this a fault. Any ideas on how to reinstate local music library search?

712
D
2 months ago
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JennyCContributor I
asked in Controllers and Music services
position of new search bar in music library

I can’t access my folders in my music library as it is hidden by the new search bar! Big problem. Help! Here is a screen shot! Even when I scroll up and reveal as much as possible it still won’t click on it   

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J
2 months ago
O
opurgonContributor I
asked in Controllers and Music services
Bibliothéque Musicale

Malgré plusieurs tentatives et en suivaant scrupuleusement les instructions, ma bibliothéque musicale n’apparit toujours pas. Aucun message, aucun avertissement . Tout à disparu depuis version S2. 

341
Airgetlam
2 months ago
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