Apple lossless does not work on my Amp, it constantly drops or says not encoded properly. Apple lossless works on all the other speakers without any drops, and if I group them, the amp stays silent. Spotify works perfectly on the Amp. I am using the S2 app when I play the music.
This started after the last update, no problems before then.
Thanks for any advice.
Drops and/or ‘not encoded properly’ suggests a bit of interference between the signal getting to your Amp from the Apple servers. What we don’t know is where this might be occurring, but it clearly isn’t enough to disturb the less dense Spotify stream.
I’d start with a simple network refresh. Unplug your Amp from power, then reboot your router. Wait a couple of minutes, then plug back in your Amp. Wait a couple more minutes, then apply today’s patch. Test after that has been run. I suspect the issue may be fixed.
On the offhand chance it hasn’t, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.