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The new Sonos S2 App Sucks

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The new app is terrible. I think my experience is worse because the app update happened during our move into a new house, new network, new ISP, etc. I have deleted my Sonos app, Sonos account, reinstalled the app, set up a new account, factory reset all devices a dozen times, tried 2.4 GHz, IoT onboarding, etc, etc, etc. I can see the devices all connected to my Wifi, but none appears in the Sonos S2 app on my system. I was able to get the ARC to finally appear on a wired ethernet connection, but disappears when I unplug and go wireless. I might be able to run a switch at my TV to connect TV, ARC and Sub wired, but Sonos should fix their issues.

I think the best thing I can do right now is file a warranty claim on my Platinum AMEX since Sonos will not respond to Support emails. I don’t have hours to spend on the phone on hold since apparently their help desk is overwhelmed with customer issues. I have already wasted hours trying to set up the Sonos. I installed at least a half dozen other devices (two garage door openers, two wireless garage door opener keypads, power shades, etc) on our new network easily in a few minutes, so it is not me or my networks that are the issue. Sonos is the problem.

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GoldenMoose21

Lyricist II

Too bad. For me it isn’t simply a matter of disappearing core features, which is bad, but more that the app has taken an overall leap backwards in terms of usability. Can’t stand it.

They said the same thing about the last app; I could show you reams of posts describing it in the exact same terms. People just hate things that are different. Then you get used to it and you find that the things which at first seemed “an overall leap backwards” are actually best described as unfamiliar and new. Once it is learned, “an overall leap backwards” magically becomes the “intuitive, elegant, perfect” app everyone wants back when the next UI overhaul rolls around.

Sometimes. As I said before, that is the perspective I normally bring to new versions, but this feels like a big miss. I guess time will tell.

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Bidrent

Lyricist I

Worse app Ever, poor service for loyal customers who have invested heavily for complete entertainment systems!

It feels like Mine has spent more time not working properly since the update than working, did i mention its the worst "upgrade" to an app ive ever used, less features and very poor ui, What sort of music app. makes it so difficult to create simple Playlist ques... absolute madness whoever signed off on this needs theor lumps checking

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Aeb259

Lyricist I

Barely functions at all. Lagging all of the time. Insists on including Den as my default no matter what. Just a big downgrade in functionality

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SNAGG

Lyricist I

All I would like to do is access my library. Did I mention 20K files?! Give us a break Management and give us the old App. This is totally unacceptable for the amount of capital invested in these systems. Seems like a Class Action on the horizon.

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M

Monkermorris

Lyricist I

I’ve never actually ever created an online account to just make a comment on a forum. Until now. The new SONOS App is horrific. Literally can’t use it. Last night I finally got some speakers to work and the volume ran away and I literally couldn’t turn it off. On top of so many UX issues. Do better!

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K

knogeo1

Lyricist I

I have a Playbar and two Play Ones in a single, large room. I no longer can get the Playbar and the Play Ones to sync to just TV sound. The Play Ones will play music while the Playbar does the TV. When I try merging the trio to play all three to one sound they all shut off. Thanks, SONOS, with my life as busy as it’s ever been this new App version takes something intended to ease the pains of the day into just another PITA to deal with.

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Hunterhanson

Lyricist I

The new app is horrible. Please revert to the original. It makes me want to ditch my whole system.

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CollinsMUSIC

Lyricist I

Fully agree with the lack of ability to a) find the rooms buried in the app where various speakers and soundbars are in and then b) to get any of them to play together like previously.

To be forced into this useless app rendering the entire house’s music system unusable is outrageous.

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oharatim

Lyricist I

Terrible.

The app fails to load about 2 out of every 3 times.

There’s NO MUTE BUTTON! Sound can only be pushed down to zero with the slide bar, making you manually seek out the previous level when you’re ready to listen again.

Podcasts used to be easy to find, but now some aren’t available at all.

Navigating back to the home page often requires multiple clicks.

The homepage has ads. Making us view ads in exchange for controlling our sound system is low. [UPDATE: thanks jgatie for the tip on turning off the ads! SoNos, you suck for defaulting to “ads active” and effectively hiding the off button.]

There’s a strange lag when adjusting volume.

When multiple rooms are selected in the volume control, some rooms show at zero volume, even though they are clearly playing at the same volume as the other rooms.

Previously saved configurations and folders disappeared. There should have been an option to continue with the previous or try the new layout.

SoNos, this is truly sucky.

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