The new Sonos S2 App Sucks

Worst software update ever!! SLOW, unintuitive, imposible to play multi room. Nothing work well..

Give my money back!!!!!

HORRIBLE UPDATE!! Same experience for me that others are reporting here. Can’t control individual speaker volumes. Have trouble loading music services and playlists. Drops speakers, hassle to reconnect. It has gone from a smooth, premium experience to a jumbled pain in the rear. 

This is just AWFUL! I was out of country for 3 weeks on vacation, so I barely had used it before I left. I get home and can’t get it to respond. I have our main tv hooked up to a playbase and then cast the TV audio to the kitchen and laundry room while I’m doing things around the house. The app was completely unresponsive to this action which was so easy in the past. I couldn’t really control the play base volume at all for about ten minutes. Finally it worked to link. What an awful “upgrade”. I’ve had a Sonos since about 2008, and this is the worst update I’ve seen.

More than a decade I have enjoyed the Sonos speakers. 

The update had the effect that it can take a long time before the speakers are recognized. Futhermore the volume control is laggy (10 - 20 seconds). Finally choosing a new song is also laggy (5-10 seconds).

Sonos has not convinced me that these problems will be solved in the short term. Therefore I just ordered Denon Home 150 to replace the Play 1. If this works out fine, the other speakers will be replaced as well.

This app update is slow and takes too much time to load. What happened???

At this point I’m better off just buying a nice Bluetooth speaker. I’ve essentially quit using it. It’s unbelievably frustrating.  
 

But what to do? I had to reset the app, wiping all of my faves, just to get 4 of 9 speakers working. No matter what I do, can’t get the rest of them to "find."

What is the plan to fix the issues? Usability features have literally gone away.  I don’t understand how this happens.  
I can no longer disconnect speakers or stop music even after shutting down the app or connect to speakers if they’ve been connected from another device.  This has never been the case in the last 5 years.  
 

I won’t ever buy another Sonos product simply because of the new app . They obviously released this without testing in real users . The largest AV company in Florida stopped pushing Sonos because the app is so bad and they r flooded with calls . The IT department has been influenced by bud light syndrome . 

I would certainly agree that the old version was much better more intuitive. This one fails more often then works.  When will we see an upgrade that fixes all these connectivity issues!

SONOS should be embarrassed by this release, and the board should step in with the CEO to find solutions. As the CEO called it, this' courageous' experiment was a FAILED experiment, yet the company will not acknowledge this or offer any solution. Every update comes with the hope that they have addressed the issues, but there are still more bugs than a Florida Motel 6 in this thing. I am not a Luddite and have spent hours working through every reset, wired, and unwired connection and update, and can’t even play music from the IOS app. I have been able to get it working from the desktop, but that is not ideal. I ask those who are criticizing the less tech savvy on the forum, why should they be forced to figure it out? Many other companies have figured out how to make their software intuitive and workable. It is not the customer’s job to be an IT expert, that is what the customer pays for.  Like many posts I have read, I have invested thousands of dollars in SONOS equipment. I remember the company’s early promise of making all changes backward compatible with older speakers. I guess the new philosophy is to build an app incompatible with any SONOS speakers. S2 was not the world’s best IOS app by any stretch, but why make your customers suffer with the new app until you work out your issues? Is it pride? is it that you don’t want to admit you screwed up? Well, s*** happens, and people don’t care if you give them options while you get it right. All Sonos is doing here is making the problem worse and losing customers. This is really poor leadership and should be addressed by shareholders as well.

Moderator Note: Modified in accordance with the Community Code of Conduct.

I’m throwing all this stuff in the trash - devices won’t connect to the network - won’t with with Alexa - Spotify won’t show the speakers anymore. 
 

simply awful. 

Ken Griffiths: The newest version of the app remains buggy and lacking basic features many, many users have relied on for years. On my ipad, connected to a gigabit cable feed via extremely fast wifi, the app is slow to load and often refuses to load unless I shut down and restart the device. The ‘recently played’ function is nonfunctional, which is now the only way to retrace my steps if I want to create a new queue, which is the only option to remove tracks from an existing queue since queue editing and playlist creation no longer exist.

Indeed, Sonos playlists have simply disappeared from the app altogether. Given that’s how I created my music library, that is a huge problem… a deal killer in fact. 

Sonos playlists do display using the web controller, but that controller works erratically and the interface is downright bizarre. Besides, no way should users need to resort to a web site to play music, not when there are so many more user friendly options available from other purveyors of hardware and playback software.

None of these problems existed prior to the ‘courageous’ management decision to force-feed the new app on all Sonos owners without the option to revert to the prior version. And a month after the new app release, Sonos still seems to be in no great hurry to rectify these problems. 

I’ve resolved to live with this fiasco for a month or two, limp along with limited functionality, and wait for Sonos to step up its game. I download updates as they appear, but thus far, none of them has addressed my concerns. I have a few thousand dollars invested in Sonos playback hardware and don’t want to abandon it and replace it… yet.

But if this situation persists through the summer, by autumn I’ll be shopping for new equipment and shove the Sonos speakers I now own in a corner of the basement to gather dust. And I will never buy or recommend any Sonos product - except, perhaps, to my worst enemy — ever again.