The new Sonos S2 App Sucks

Same problem there. Seems universal. 

Worst piece of commercial software I have seen released in some time (on any product).  Fire the head of your design team and anyone else who didn’t question the quality of the release….

Same here.  Spent the last few days figuring out how to add back my local library without spending big money to acquire a NAS.  Nothing seems to work anymore.  Finally was able to use my Mac as a NAS server temporarily.  However the local music playback was terrible. Stop and go all the time.  The music source is not visible on my IOS devices. The volume control has a lag of secs.  My Sonos nose became a piece of junk.  Thinking of moving to a network streaming device now. 

Very disappointed with the updated app.  It takes forever to load (I have a fast internet connection) and then it drops off my speakers and have to re-apply them to the system.

ridiculous

There is no other way to put it, this new updated Sonos app for the Apple ecosystem just plain sucks! I’ve been with Sonos for about 8 years and this is the very worst app update. Use ability is horrible and not the least bit intuitive. Volume control is awkward and clunky, still haven’t figured out speaker selection, speakers shutting down randomly then coming back on and volume raising and lowering intermittently. I feel like a beta tester and I’m not happy with this buggy app. I didn’t ask for this app and I really don’t want it. It was automatically downloaded to take the place of the old one. 

Steaming pile of dog shit. It literally could not be worse. I can no longer control my Sonos system. It’s not just the missing features or the debilitating lag, or the maimed speaker selection/configuration….its the worst UX design I have ever seen. The older S2 app had its challenges, namely lag in the track control, but I could at least control the speaker selection, EQ and volume very easily and efficiently. I have no clue what is going on with this new app. I can tell you one thing, your customers certainly did not ask for any of this.

It feels like Sonos may be subject to a major litigation for IP infringement and this app is their attempt to void the litigation and remain a going concern. It’s the only explanation I can come up with for this rush to market with this disaster. 

Ditto with all the above comments and experience.  I have been with Sonos for about 10 years and now I am seriously thinking of moving away. 

t’s amazing how I can listen to my outdoor speakers (old speakers) using the S1 app on the same network and it works PERFECTLY!!! I’ve factory reset all my speakers, plugged in network cable, rebooted router, assigned private addresses to all speakers assigned to S2 app and nothing has changed. All I’ve done is wasted so much time. The app is complete garbage. Laggy, unresponsive to room changes, volume changes, song changes, etc. The S1 app responds instantly with every problem I’ve described the new app having. Didn’t Sonos want to try and make old speakers extinct a while back??? Unbelievable!!!!

I agree with the new app comments above. I have been using Sonos for years and this update has me rethinking my investment.

The iPhone app did an automatic update to the new app, which is a terrible idea in the first place. The application is slow to load, slow to respond and does not search my local music files. The application seems to be services-centric. Unfortunately, have music ripped to a NAS, which the new application can’t search. 

I was on with Sonos support today. The response I got back was uninstall and reinstall the app. I asked how that will fix the lack of service for my local library, the answer was well, you should really uninstall and reinstall. I guess what the person really means is “I don’t know.” Absolute bummer.  

I have never seen an update that breaks so many things and lack so much.  One couldn’t help to wonder what is going on in this company and whether anyone in this company care about the customers.  Time to move on.