The new Sonos S2 App Sucks

Good to see, that others also have the same issue. It was already terrible before and sometimes basic functions don’t work. When open the app it takes about 20s until the app finds the controller. Stop and play action or volume adjustments takes seconds or ends in a connection error. 

I spend two hours today reset ALL speakers, delete the app, restart my iPhone. After this, i connected just ONE Play 3 over LAN > Same effect. The Windows-App seems to do better running on a laptop (also connected to the same SSID / VLAN) 

I see a lot of threats where we should reset routers, restart the access points or other not really useful tipps. The point is: IF i had a problem on my network, i also had problems on ohter devices. The speakers also don’t have problems to play sound, no interruptions. The problem is CONTROL the speakers which makes the entire Sonos ecosystem almost unusable. 

Even worse: While having a non funtional app, the only what is reliably working are the ads!! Sonos: If you want that we buy more Sonos products, fix your apps!! I can’t understand why the app has such a good reputation in the app store. Something’s goning wrong there...

Today a was close to throw all my Sonos boxes out of the window. I was a fan of this products over 10 Years, but enough is enough. 

GOODBYE SONOS, YOU HAVE RUINED A GREAT PRODUCT!

I never complain about anything.  I was excited to buy an Arc to align with my brand new TV.  It made me download the new app which has made all my sonos non usable.  I try to sign in on the app and it links to the web, but does not update the app which does not allow me to add my products.  A horrible loop.  Then it only shows my 2 G router, where my old sonos was aligned to my 5 G, so it no longer sees it.  

Make your next update the old version until your UAT has solved these issues…...like many, I was a raving fan until today.  SENIOR MANAGEMENT….LISTEN

Sonos Sonos Sonos…WTH…you had a great app, easy, functional, intuitive. Now I am seriously considering going back to BOSE. The App functionality is wonky, laggy, redundant. Why? Where did sleep timer go? Why does it default to random rooms? Do the designers actually use the APP…don’t need all the graphics…just keep it simple…verge of losing a customer. All SHOW no GO! Pissed off! 

Can we please have the previous version back until you figure out how to fix your so called improved app? Least intuitive app I have ever had the displeasure of using! Ridiculous!!!

Bot only does the new App suck - each time they update the bApp isn sucks a bit more (usually) but this time they excelled as pissing users off. they can also shove their advertisements up where the sun doesn’t shine too - having paid $thousands for a product I don’t expect to be bombarded by unwanted spam about more products that I already know will piss me off.

so SONOS - in case you’re wondering every chance I get I tell people just how utterly annoyed I am at my decision to buy your product. I been complaining for years about the stupid * your geeks do with the software but your seem to be utterly nindifferent to any criticism and press on anyway. By the way, I bought a Bose sound bar last week and it was a genuine Plug in and Play with no dumb-arse App to fight with. BIG FAIL SONOS

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

That’s probably the worst about the new app. Instead of apologizing and accepting that the app does not deliver, the standard “please reset your router” advice is provided by Sonos support. On top of that it’s quite a move for Sonos’s CEO to say in an interview that people simply need to adapt to all the changes. Adding a comms desaster to a product development desaster...

Is there a way to search one’s music library on the new app?  
This is a key feature for me.  I have been using the “Classic Search” for months in the old rev app.  

Piling on here just so Sonos knows how many people think the new app sucks. It's not intuitive, it's hard to navigate and best of all your music shuts off, constantly, like every few minutes. Oh listen….. my music just stopped. Again. 

Did we forget to beta test?

So What can be done, this app is a piece of *.  Are they doing anything?

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

I’ll add another log onto the fire of discontentment. The new S2 app has turned my Sonos system into an expensive radio. It plays Pandora as well as the previous version, the speakers still sound good, but not having access to my music library is a real let down. The app does show my playlists and so on, but it can’t access the music files. The Sonos app on my Mac shows a little note that says please use the mobile app to setup and control my library. I cannot find anything in the mobile app that addresses how to control/setup the library in my Mac.

Pretty disappointing that my Sonos system that used to work quite well is now kind of a steaming pile of elephant droppings. I’m hoping that the promised updates scheduled for mid-June to reintroduce library access actually works as well or better than the previous S2. If not, I’ll probably shit can the whole system and find something better.