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Pissedthehelloff
Trending Lyricist I
May 20, 2024 3:34 PM UTC
Question

The new Sonos S2 App Sucks

The new app is terrible.   I think my experience is worse because the app update happened during our move into a new house, new network, new ISP, etc.   I have  deleted my Sonos app, Sonos account, reinstalled the app, set up a new account, factory reset all devices a dozen times, tried 2.4 GHz, IoT onboarding, etc, etc, etc.  I can see the devices all connected to my Wifi, but none appears in the Sonos S2 app on my system.   I was able to get the ARC to finally appear on a wired ethernet connection, but disappears when I unplug and go wireless.   I might be able to run a switch at my TV to connect TV, ARC and Sub wired, but Sonos should fix their issues.

I think the best thing I can do right now is file a warranty claim on my Platinum AMEX since Sonos will not respond to Support emails.   I don’t have hours to spend on the phone on hold since apparently their help desk is overwhelmed with customer issues.   I have already wasted hours trying to set up the Sonos.  I installed at least a half dozen other devices (two garage door openers, two wireless garage door opener keypads, power shades, etc) on our new network easily in a few minutes, so it is not me or my networks that are the issue.    Sonos is the problem.

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    354 replies

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    Ken in KC
    Lyricist II
    Jun 10, 2024 1:36 PM UTC

    I echo the above sentiments. SONOS - this app wasn’t great before, but now it’s borderline unusable.

    I came back from vacation (two weeks), and have had nothing but problems with the update, which was forced on me without consent. 

    First, the new interface is clunky and difficult to navigate. 

    Second, it drops speaker pairs and often plays my selections to the wrong set (I have six speakers - one pair in three different rooms). 

    Third, it no longer supports the local radio station app, and now wants me to subscribe to TuneIn Radio for $6 a month. No way I’m paying a subscription fee for local over-the-air radio. That’s complete BS. 

    Fourth, the volume control is worthless. It just doesn’t work. Also, it takes at least two minutes for the app to update so I can pause or change playlists/selections. 

    Get it together, SONOS. Your high-quality hardware deserves software that does not suck out loud.  

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      JamesTurn3r
      Lyricist I
      Jun 10, 2024 10:45 PM UTC

      Absolute mess this new app.

      Every time I open the app I have to turn on Bluetooth to "find" devices that are clearly visible.

      Trying to switch between devices to control them is significantly more difficult, seemingly hit and miss in terms of finding the device to turn off.

      Sonos, you just have to revamp this App as a matter of urgency - your entire suite of excellent hardware is being severely compromised by a software disaster. I can only assume you have released something that wasn't quite ready and thought it would be ok. I'm afraid it's not ok. 

      The last app was simpler and worked. That's your template, now please get this resolved for the sake of your company.

      Thanks. 

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        Rickdo
        Rickdo
        Lyricist II
        Jun 13, 2024 5:20 AM UTC

        The app has turned my 7 speakers into bricks!  This is some bull * !!!  I need to find out how to side load the old app ASAP!

        Sonos fix this, you know you can. 

        *Moderator Note: Modified in accordance with the Community Code of Conduct.*

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        Triggerhippie78
        Lyricist I
        Jun 13, 2024 7:02 PM UTC

        This new app has turned the system into a useless piece of turd.   Interface is sloppily put together and often unusable.   Queuing music has now become an impossible task.   App often crashes for no reason.  Even something as simple as the volume control doesn’t work properly.   Honestly, is this some kind of joke?   

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        Bootsymusic
        Lyricist I
        Jun 14, 2024 5:26 PM UTC

        Worst piece of commercial software I have seen released in some time (on any product).  Fire the head of your design team and anyone else who didn’t question the quality of the release….

        The app is an absolute disgrace!… it’s always been complete pants… I use Spotify and I’ve tried through the Spotify app and the Sonos app… don’t even think about opening them both together!!!…. You have no volume control any more, and it has a complete mind of its own changing tracks whenever it wants… I’m so pissed off after 8 years of at best questionable performance that I think I’ll just chuck my 4 x Play 3’s in the bin and spend some money on something that might actually work… they are not worth anything second hand as it seems everyone now knows how crap they are in a Sonus system…. Such a shame.

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        HitmanMedia
        Lyricist I
        Jun 14, 2024 5:58 PM UTC

        This new app is literally the biggest piece of crap i have ever tried to use. Nothing works, cuts out all the time, volume disappears for no reason, constantly saying error try again. DO BETTER. People have invested thousands of dollars into these speakers for thier homes and it’s impossible to control the music and volume when needed. I literally can’t express my absolute irritation of dealing this SONOS for years… hoping they would get better, but it’s the same * over and over again. DO BETTER.

        *Moderator Note: Modified in accordance with the Community Code of Conduct.*

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          jgatie
          jgatie
          Jun 14, 2024 6:06 PM UTC

          .

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          SteveSlap
          Lyricist II
          Jun 14, 2024 10:39 PM UTC

          How can Sonos roll out an update like this as flawed and dysfunctional as this?? Can NOT even use our playlists, group zones together, or control volume. Does Sonos think we want to run their so called “fixes” that don’t work each time we want to use this??  They should start refunding people and if not sounds like a good time for a lawsuit!! For the amount their products cost this is completely unacceptable!! Have had this for 10 years. The last 2 years have been terrible!!!

          I agree this needs a class action lawsuit.  This app and product has turned to complete crap.  

          I have Sonos equipment in 12 spots in my house and they have just completely ruined the experience with this new app.

          I open the app in my STUDY as I have every morning for years and the app is defaulted to my DINING ROOM. I change it to study but the next day it’s back to dining room. I switch to study, try to find some music from Spotify (as I have effortlessly for years and now it’s extremely difficult to navigate). I select music only to see that it’s now playing in the dining room. 

          This update is a complete disaster. If they had a competitor I’d be throwing everything Sonos in the trash and moving on. 

          It’s absolute garbage.  I agree with your comments.   
           

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            SteveSlap
            Lyricist II
            Jun 14, 2024 10:41 PM UTC

            What a joke. This app update is grounds for a class action. 

            I’m on board with class action.  

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              Nashvilleson
              Lyricist I
              Jun 15, 2024 12:50 AM UTC

              I was all ready to upgrade a few devices. New app is so bad I’m passing on it. I must own about 10 devices. 
               

              if they can’t fix the app, I’ll fire sale all of them. 
               

              y'all are losing customers by the day 

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