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The new Sonos S2 App Sucks

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The new app is terrible. I think my experience is worse because the app update happened during our move into a new house, new network, new ISP, etc. I have deleted my Sonos app, Sonos account, reinstalled the app, set up a new account, factory reset all devices a dozen times, tried 2.4 GHz, IoT onboarding, etc, etc, etc. I can see the devices all connected to my Wifi, but none appears in the Sonos S2 app on my system. I was able to get the ARC to finally appear on a wired ethernet connection, but disappears when I unplug and go wireless. I might be able to run a switch at my TV to connect TV, ARC and Sub wired, but Sonos should fix their issues.

I think the best thing I can do right now is file a warranty claim on my Platinum AMEX since Sonos will not respond to Support emails. I don’t have hours to spend on the phone on hold since apparently their help desk is overwhelmed with customer issues. I have already wasted hours trying to set up the Sonos. I installed at least a half dozen other devices (two garage door openers, two wireless garage door opener keypads, power shades, etc) on our new network easily in a few minutes, so it is not me or my networks that are the issue. Sonos is the problem.

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JWil

Lyricist I

I am new to this forum. I have had two Era 100 units for about seven months and they are my total investment in Sonos. THANK GOD! If I was more fully invested in Sonos products, like so many folks are, I would be very angry. I have no functional Sonos Era 100s anymore… since the app update. I truly can’t make it do a damn thing. My units aren’t recognized and the set-up-a-new-system portion of the app just doesn’t get me there. If I had the opportunity I might hurl the two of them through a Sonos headquarters window. Count me as one more pissed off customer.

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BigMem48

Lyricist I

This new update is absolutely Horrible. They * this up Mitchell!

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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whoafatt

Lyricist I

If it isnt broke, dont fix it. The new app is *.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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mmaren

Lyricist I

How can Sonos roll out an update like this as flawed and dysfunctional as this?? Can NOT even use our playlists, group zones together, or control volume. Does Sonos think we want to run their so called “fixes” that don’t work each time we want to use this?? They should start refunding people and if not sounds like a good time for a lawsuit!! For the amount their products cost this is completely unacceptable!! Have had this for 10 years. The last 2 years have been terrible!!!

It’s as if the app was designed by people who never use the app. When I choose which speakers I want, it always jumps back to wherever the hell it pleases. It’s a complete pain in the ass to locate my Spotify playlists. And when I’ve tried to shut the music off it often just keeps playing. And that’s just a few of the issues.

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tlesq

Lyricist I

I’ve used Sonos since its first speaker offering in 2002. This is the first update that has completely broken functionality for me. Time to fix this or have a class action lawsuit on your hands, Sonos.

I’m an iPhone user and Homepods are looking more appealing than ever.

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sigh

Prodigy II

I’ve used Sonos since its first speaker offering in 2002. This is the first update that has completely broken functionality for me. Time to fix this or have a class action lawsuit on your hands, Sonos.

I’m an iPhone user and Homepods are looking more appealing than ever.

Quite impressive that you have been using their speaker products since before they even showed the prototypes at industry events, nevermind had products on the market for sale and shipping to customers.

The year the company was formed (2002) is not when they started selling products, it took another 2 1/2 years before there was a consumer product shipping.

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tlesq

Lyricist I

I’ve used Sonos since its first speaker offering in 2002. This is the first update that has completely broken functionality for me. Time to fix this or have a class action lawsuit on your hands, Sonos.

I’m an iPhone user and Homepods are looking more appealing than ever.

Quite impressive that you have been using their speaker products since before they even showed the prototypes at industry events, nevermind had products on the market for sale and shipping to customers.

The year the company was formed (2002) is not when they started selling products, it took another 2 1/2 years before there was a consumer product shipping.

Quite impressive that you took the time to respond with a correction providing a distinction without difference to my point. Good for you. You win a cookie. I got the first speaker publicly released and things are broken with this latest app update. Have a smart answer to that?

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D

Downhillbandit

Lyricist I

They need to fire someones ass here for causing such a mess! Cant even control my system!!! Constant app crashes and freezes… so frustrating!!! And ZERO response!!! Its like SONOS is in major financial trouble or something! I went from a total recommend to stay the hell away from Sonos.

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GregorioF23

Lyricist I

Sonos! Please roll back this app. It is so bad I am actually considering switching companies and will not buy another speaker until you fix this. There are no words to describe how sh**** this app is. Was someone high when they built it? How many people approved this? They should be fired. Horrendous is not even enough to describe what a misstep this is.

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tky

Lyricist II

This is terrible...
Store ratings are at an all time low, but management doesn't recognize it?

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