The new Sonos S2 App Sucks

Sonos started off as an amazing system and now they have turned it into a total nightmare.  This new app being one of many missteps by the company over the years. Failure though progress? WTH?

This update is ridiculous. SONOS, your headphones look like a cool product. Would have bought a pair, but you chose to roll them out with a rushed POS update that has made my experience just suck. I have two homes full of your equipment. Drank the koolaid from your early days of thumb dial remotes. I feel utterly abused at this point. You’ve trapped your loyal customers in a torture chamber of zero usability. The clock is ticking and the value of your company will be falling if nothing continues to be done. It’s not nice to screw the people who have built your enterprise. 

They are a total disgrace. There is no way they will survive commercially after trashing their customer base. Unbelievable!

Is there a solid alternative system to Sonos?

Looking into a class action.

Will keep everyone posted.

Allow me to pile on here. Been a huge Sonos fan for years. I literally have $10,000+ is amps and speakers across multiple residences. THE NEW APP IS UNUSABLE. I can’t control the music without unbearable delays, the music starts in zones I haven't even activated, etc. Scrapping the old architecture was not a good move. If someone did not lose their job over this, I seriously question upper management. Too many users not to have accountability...or a fix yet!!!

Please give the old app back the new does not work and getting frustated.

I enjoy creating mega playlist and I can’t it in the app by just adding to the que.

I have been using Sonos for more than a decade.  I plan to sell my speakers and move on.  The changes were crippling and the customer service is worse than any I’ve encountered, including the airlines.  

I have been an outspoken Sonos fan for years, and have probably sold dozens of systems just based on recommending Sonos to so many friends.  But, this new app update has me seriously now considering selling my entire system and going with something else.  I also own 3 sports bars, and have Sonos throughout, in all 3 locations. Everyone is scratching their heads. No one can figure out the lag, the connectivity, the issues. Why? This new app doesn’t even resemble the old one, which was so great.  I just can no longer recommend Sonos, for home, or commercial anymore.  You take something that worked so well, and make such a foundational change, which is so entirely different, and so bad, I just have lost my trust in the brand.  I don’t get dramatic about things like this, and don’t want to overstate it, but I’ve never lost faith in something, this quickly, that I’ve been such a big fan of, for so many years.   I don’t suppose anyone who has influence at the decision-making level will read any of these complaints, much less act on them, but you are in danger of seriously damaging your brand, which was so, so strong.  You took something that was simple, and so user-friendly, and destroyed it.  (note- this is the first review I’ve ever left any product, service, ect. I HATE being negative, but this has been so disappointing)