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The new Sonos S2 App Sucks

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The new app is terrible. I think my experience is worse because the app update happened during our move into a new house, new network, new ISP, etc. I have deleted my Sonos app, Sonos account, reinstalled the app, set up a new account, factory reset all devices a dozen times, tried 2.4 GHz, IoT onboarding, etc, etc, etc. I can see the devices all connected to my Wifi, but none appears in the Sonos S2 app on my system. I was able to get the ARC to finally appear on a wired ethernet connection, but disappears when I unplug and go wireless. I might be able to run a switch at my TV to connect TV, ARC and Sub wired, but Sonos should fix their issues.

I think the best thing I can do right now is file a warranty claim on my Platinum AMEX since Sonos will not respond to Support emails. I don’t have hours to spend on the phone on hold since apparently their help desk is overwhelmed with customer issues. I have already wasted hours trying to set up the Sonos. I installed at least a half dozen other devices (two garage door openers, two wireless garage door opener keypads, power shades, etc) on our new network easily in a few minutes, so it is not me or my networks that are the issue. Sonos is the problem.

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G

Gunzo

Lyricist I

I finally found the Alarm Settings on the iPhone App. Gear Icon > Manage (You almost don’t see its a link) and there it is, hidden away.

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RexSeven

Lyricist I

I have the S1 app in one location and the S2 in another. The S1 App is infinitely better. I got sonos speakers about 10 years ago. The first app was waaaay better than the current S2 and probably the S1 too. It has been a decade of "well the new app works, but is harder to use" with every release.The new S2 is a perfect example of "software development" that is actually we just want to change stuff to make it look different for the idiot kids that use it.

"All improvement requires change. However, all change us not improvement." - John Wooden.

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M

Magawithanewapp

Lyricist I

Very unhappy with the update. At this point I’d like to roll back to the previous version until they can put out a functional version. How did this pass testing? What a joke! And where is the Sonos rep who should be reading these posts and assuring its customers that they are correcting the situation.

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Airgetlam

Like they did here?

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Bruce

M

mdgsolo

Lyricist I

So bad. Incredibly slow with ridiculous lag times. If you have a playlist with more than about 10 albums on it it just freezes and won’t do anything. It’s like it has to somehow index every song and just blows its mind when it gets to 100 songs.

i used to be so pro Sonos but I will have to start warning people I know if someone doesn’t wake up and try to make a better UI

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M

Machón

Lyricist I

Worst software update ever!! SLOW, unintuitive, imposible to play multi room. Nothing work well..

Give my money back!!!!!

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A

ambeez

Lyricist I

Same. What the heck Sonos? The user experience is horrible and I can’t get it to work while watching TV. Please rollback to the previous app version or invest in some A/B testing - guaranteed this design and user flow would not have passed.

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idmacco

Lyricist I

HORRIBLE UPDATE!! Same experience for me that others are reporting here. Can’t control individual speaker volumes. Have trouble loading music services and playlists. Drops speakers, hassle to reconnect. It has gone from a smooth, premium experience to a jumbled pain in the rear.

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G

GoSki

Lyricist I

Sonos - please revert to prior app or update to something that improves your system. The current version does not work and has the least intuitive user interface ever. I have lost my ability to enjoy my system and will be looking for other options or reverting to Bluetooth speakers. WTF.

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BigFun21

Lyricist I

This is just AWFUL! I was out of country for 3 weeks on vacation, so I barely had used it before I left. I get home and can’t get it to respond. I have our main tv hooked up to a playbase and then cast the TV audio to the kitchen and laundry room while I’m doing things around the house. The app was completely unresponsive to this action which was so easy in the past. I couldn’t really control the play base volume at all for about ten minutes. Finally it worked to link. What an awful “upgrade”. I’ve had a Sonos since about 2008, and this is the worst update I’ve seen.

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