The new Sonos S2 App Sucks

They really need to fix this asap. If I just bought a Sonos product I would return it. The new app has so many issues it’s extremely frustrating to use. 

More than a decade I have enjoyed the Sonos speakers. 

The update had the effect that it can take a long time before the speakers are recognized. Futhermore the volume control is laggy (10 - 20 seconds). Finally choosing a new song is also laggy (5-10 seconds).

Sonos has not convinced me that these problems will be solved in the short term. Therefore I just ordered Denon Home 150 to replace the Play 1. If this works out fine, the other speakers will be replaced as well.

I have 15 Sonos products and my system is virtually unusable. You should be ashamed.

This app update is slow and takes too much time to load. What happened???

Undefined what ‘slow’ really means, but it’s possible you’re experiencing a duplicate IP address issue, brought on by the soft reboot done by Sonos when installing new firmware. As a test, try a network refresh, by unplugging all your Sonos devices from power, and then reboot your router. Give the router a couple of minutes to reload everything, then plug back in your Sonos. Give the Sonos devices a couple of minutes to reboot and reload before testing.

If you’re still having issues after that, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. That way, if indeed it is the app, they’ll have hard data they can pass on to the programmers, rather than anecdotal posts in the forums.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

At this point I’m better off just buying a nice Bluetooth speaker. I’ve essentially quit using it. It’s unbelievably frustrating.  
 

I really stuck with the app to try and give it a chance before ripping it apart but after a month or so I can honestly say, it is truly atrocious.  It is an ultimate shame to have such a great product that is rendered almost unusable by its operational app.

I will never be able to comprehend how a publicly held company with deep resources can release such a catastrophe of an app with so little testing.   Clearly, the heads of the company don’t even use or vet their own product before releasing.  A travesty such as this can only happen when the person steering the ship isn’t paying attention.  If this can get out the door, what else are they not paying attention to that we can’t see??

But what to do? I had to reset the app, wiping all of my faves, just to get 4 of 9 speakers working. No matter what I do, can’t get the rest of them to "find."

Seriously - they had so much time to update what was already a brutal UX on the old app and this is the big reveal?! 🤦🏻

Can’t even waste time going through all of the finer points that make this thing brutal to use and why it’s in no way intuitive and just forces me to place music directly from Spotify, SoundCloud, Tidal, AirPlay etc. 

Super bummer. 

What is the plan to fix the issues? Usability features have literally gone away.  I don’t understand how this happens.  
I can no longer disconnect speakers or stop music even after shutting down the app or connect to speakers if they’ve been connected from another device.  This has never been the case in the last 5 years.