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The new Sonos S2 App Sucks

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The new app is terrible. I think my experience is worse because the app update happened during our move into a new house, new network, new ISP, etc. I have deleted my Sonos app, Sonos account, reinstalled the app, set up a new account, factory reset all devices a dozen times, tried 2.4 GHz, IoT onboarding, etc, etc, etc. I can see the devices all connected to my Wifi, but none appears in the Sonos S2 app on my system. I was able to get the ARC to finally appear on a wired ethernet connection, but disappears when I unplug and go wireless. I might be able to run a switch at my TV to connect TV, ARC and Sub wired, but Sonos should fix their issues.

I think the best thing I can do right now is file a warranty claim on my Platinum AMEX since Sonos will not respond to Support emails. I don’t have hours to spend on the phone on hold since apparently their help desk is overwhelmed with customer issues. I have already wasted hours trying to set up the Sonos. I installed at least a half dozen other devices (two garage door openers, two wireless garage door opener keypads, power shades, etc) on our new network easily in a few minutes, so it is not me or my networks that are the issue. Sonos is the problem.

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J

justinnnnn

Lyricist I

The new app is absolute hot garbage.

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M

Morimondo

Lyricist II

Steaming pile of dog shit. It literally could not be worse. I can no longer control my Sonos system. It’s not just the missing features or the debilitating lag, or the maimed speaker selection/configuration….its the worst UX design I have ever seen. The older S2 app had its challenges, namely lag in the track control, but I could at least control the speaker selection, EQ and volume very easily and efficiently. I have no clue what is going on with this new app. I can tell you one thing, your customers certainly did not ask for any of this.

It feels like Sonos may be subject to a major litigation for IP infringement and this app is their attempt to void the litigation and remain a going concern. It’s the only explanation I can come up with for this rush to market with this disaster.

Very true. Been a customer for over a decade. This definately sucks in many ways I haven't deemed possible.

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K

KinSe10

Lyricist I

I love Sonos decent sound quality in compact sizes but why Sonos software has to be so awful!

First of all, every update never successfully installed on my laptop/desktop; have to delete app and re-download.

Whenever I have to restart my router, it such a pain having to reset and re-program all the speakers; Sonos can’t find speakers bs….

With Apple Music, not easy to creat station, of course they blame Apple for the problem.

This latest update, I feel sorry for people with multiple rooms. I’m so upset with just my two-room setting, not sure where to start, the way the app decides which room they like to play is just beyond my belief.

The fact that we pay for our speakers, I’m annoyed that they keep pushing us to pay for their inferior Sonos music, and now this update, every time I open the app, it asks me to turn Bluetooth on; I guess it’s for their new headphone product.

I want to love your products, sort yourself out soon, Sonos.

First of all, please just get rid of whoever responsible for your software department and hire someone who’re more capable!!!

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I

Ishmael

Lyricist I

If the goal of Sonos was to create an app that was opaque, unfriendly and completely illogical, it has succeeded beyond measure. True garbage.

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L

luke_5

Contributor I

The new app is an abomination. Feels like it was designed by an 8th grade intro to IT class. Truly awful. It is not conceivable that customer sentiment, feedback loops or user testing was performed. On top of a * experience it also seems to perform slowly.

do better or a lot of folks are done.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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T

Turu

Lyricist I

Come on Sonos you can’t leave this steaming pile in the public realm. The old app was average but this new one is near on unusable

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T

thecgclan

Lyricist I

I literally cannot make music come out of my Sonos. It went immediately from the easiest system ever to worst. Unbelievable update.

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J

JMMG

Lyricist I

New app update a complete disaster. Will be interesting to see if the CEO has a finger on the pulse. What a way to shoot yourself in the foot as a business

please fix

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K

Kimball78

Lyricist I

Has anyone from Sonos responded to any of this? I am so frustrated I may go buy a new none SONOS system. This is ridiculous. It keeps forgetting and dropping speakers or saying they are playing when they are not. The new update is a huge step back for this system.

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C

cscots

Lyricist I

Same as everyone else. No issues with the system before the app upgrade. Each time I open the app, some of my speakers disappear or are not available. Takes MINUTES to respond to a command playing a track or changing volume up. By that time I am doing something else. Have 8 speakers and had been a happy Sonos customer for years and years until now. I hope Sonos can acknowledge this problem soon and see that a fix is not far behind, even if that means giving us back the older app!

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