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The new Sonos S2 App Sucks

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The new app is terrible. I think my experience is worse because the app update happened during our move into a new house, new network, new ISP, etc. I have deleted my Sonos app, Sonos account, reinstalled the app, set up a new account, factory reset all devices a dozen times, tried 2.4 GHz, IoT onboarding, etc, etc, etc. I can see the devices all connected to my Wifi, but none appears in the Sonos S2 app on my system. I was able to get the ARC to finally appear on a wired ethernet connection, but disappears when I unplug and go wireless. I might be able to run a switch at my TV to connect TV, ARC and Sub wired, but Sonos should fix their issues.

I think the best thing I can do right now is file a warranty claim on my Platinum AMEX since Sonos will not respond to Support emails. I don’t have hours to spend on the phone on hold since apparently their help desk is overwhelmed with customer issues. I have already wasted hours trying to set up the Sonos. I installed at least a half dozen other devices (two garage door openers, two wireless garage door opener keypads, power shades, etc) on our new network easily in a few minutes, so it is not me or my networks that are the issue. Sonos is the problem.

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sukshi

Lyricist I

The new app is basically useless, the UI is awful, non intuitive, and worst of all extremely slow or sometimes completely unresponsive, It’s pretty obvious the do no UAT or QA. I just bypass the app completely and connect directly from spotify.

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PFKSR

Lyricist I

The new app is faulty and not user friendly. Whoever designed it should be fired. It is not possible to edit any playlist. New songs cannot be directed to a particular existing playlist. I would recommend any potential Sonos buyer to forego purchasing Sonos products.

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Landierb

Lyricist I

Horses***! Fire the designer now, roll back to the prior Ui, this is unacceptable. Literally unusable. Bring out the pitchforks!

Moderator Note: Modified in accordance with the Community Code of Conduct.

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sevd

Lyricist I

The new app is terrible. I think my experience is worse because the app update happened during our move into a new house, new network, new ISP, etc. I have deleted my Sonos app, Sonos account, reinstalled the app, set up a new account, factory reset all devices a dozen times, tried 2.4 GHz, IoT onboarding, etc, etc, etc. I can see the devices all connected to my Wifi, but none appears in the Sonos S2 app on my system. I was able to get the ARC to finally appear on a wired ethernet connection, but disappears when I unplug and go wireless. I might be able to run a switch at my TV to connect TV, ARC and Sub wired, but Sonos should fix their issues.

I think the best thing I can do right now is file a warranty claim on my Platinum AMEX since Sonos will not respond to Support emails. I don’t have hours to spend on the phone on hold since apparently their help desk is overwhelmed with customer issues. I have already wasted hours trying to set up the Sonos. I installed at least a half dozen other devices (two garage door openers, two wireless garage door opener keypads, power shades, etc) on our new network easily in a few minutes, so it is not me or my networks that are the issue. Sonos is the problem.

Same here. It’s ridiculous to say it’s a network problem when EVERYTHING ELSE on the network is working fine. THIS IS A SONOS PROBLEM.

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Brian007

Lyricist I

The new app is the worst piece of crap I have ever encountered since apps were first introduced. No mute, no sleep timers, no volume pop up, crazy lag, volume doesn’t work properly, tune in radio taken off, can’t see what email address the Sonos system is associated with so you have to guess or factory reset the entire system. Its not user friendly and such a piece of junk I cannot believe they released it. The directors at Sonos should be fired and sent to work at Wayfair. Just burn the app and go back to the old mustard colored one. No one likes this awful piece of crap. It’s horrible and your app developers can head to wayfair with the directors.

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Matkohlk1

Contributor I

The new app is terrible. I think my experience is worse because the app update happened during our move into a new house, new network, new ISP, etc. I have deleted my Sonos app, Sonos

Same! Sonos better issue an apology and roll back the old app until they figure out what is going on. Something is very wrong with Sonos. There is no quality check, subpar project management, etc.

Is this another offshore project?

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rwebb616

Contributor I

ROLL BACK THE APP!!

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isasa74

Trending Lyricist I

I'm speechless, who is accountable for this unacceptably disappointing piece of software?there is nothing making sense with it.

I'm literally afraid to launch it,3 times out of 4 it says that I don't have a Sonos system except changing mind after few minutes or when killed and started again.

I never know where I'm when navigating it,never finding easily what I need and when found it won't be of any use

There are serious UX problems and the all experience is so poor again to frightening out of using it even the most experienced users.

Uncontrollable, messy, unreliable, unintuitive I feel I'm back in the blackness of 90s software inconsistence.

Sonos just did a giant leap back of 20 years in quality, I'm sorry to say that but the all responsible team should be harshly questioned about this release.

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hal78

Lyricist I

New version of the app is definitely a step backwards. Please give us the option to go back to the old version or release a better version soon.

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eNaught

Lyricist I

My system is now completely unusable. I have two speakers and this app switched back to the one in basement for every song. I start playing an album and the app looses the queue randomly. This update is absolutely terrible. I’ve lost trust in Sonos and will be looking for a new brand that cares about the quality of their product.

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