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The new Sonos S2 App Sucks

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The new app is terrible. I think my experience is worse because the app update happened during our move into a new house, new network, new ISP, etc. I have deleted my Sonos app, Sonos account, reinstalled the app, set up a new account, factory reset all devices a dozen times, tried 2.4 GHz, IoT onboarding, etc, etc, etc. I can see the devices all connected to my Wifi, but none appears in the Sonos S2 app on my system. I was able to get the ARC to finally appear on a wired ethernet connection, but disappears when I unplug and go wireless. I might be able to run a switch at my TV to connect TV, ARC and Sub wired, but Sonos should fix their issues.

I think the best thing I can do right now is file a warranty claim on my Platinum AMEX since Sonos will not respond to Support emails. I don’t have hours to spend on the phone on hold since apparently their help desk is overwhelmed with customer issues. I have already wasted hours trying to set up the Sonos. I installed at least a half dozen other devices (two garage door openers, two wireless garage door opener keypads, power shades, etc) on our new network easily in a few minutes, so it is not me or my networks that are the issue. Sonos is the problem.

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J

JMosch

Lyricist II

Sucks!

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M

MihaiMese

Lyricist I

I was completely baffled and appalled by the quality of the latest UI version of Sonos S. Fortunatel, for Android, I have found on one of this type of disgruntled threads a workaround: using APKMirror (installer and site), I managed to reinstall the previous version of S2, the one that still resembles an actual app. Now I just avoid updating the app again, like the plague. Had to disable auto updates as well in Google Playstore because of this.

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F

Fut

Lyricist I

I was completely baffled and appalled by the quality of the latest UI version of Sonos S. Fortunatel, for Android, I have found on one of this type of disgruntled threads a workaround: using APKMirror (installer and site), I managed to reinstall the previous version of S2, the one that still resembles an actual app. Now I just avoid updating the app again, like the plague. Had to disable auto updates as well in Google Playstore because of this.

Need to find for iPhone as I am still very disgruntled with this BS update.

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K

Kamo

Lyricist I

Who has time for this bs! Where the heck are my playlists (not that they will play!) how do you create a playlist. Its horrible, horrible, horrible

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G

GoldenMoose21

Lyricist II

Absolutely terrible. I work in software product management, so I generally try to exercise patience when new versions come out, but this is an abomination. We are in the process of moving and due to upgrade most of our Sonos hardware. This software UX is so bad, we’re considering moving on to an alternative. Has Sonos acknowledged the issue? They really ought to rollback to a the prior version and try again.

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D

Driver888

Lyricist I

I’ve been a Sonos user since the beginning. Even after they bricked old equipment, I bought new equipment and remained a loyal customer. I can’t tell you how many people I’ve turned onto the company over the years. This new app is terrible! Eliminating access to ‘my library’ is infuriating! That is the main function I want from the service. Fix this now!!

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jgatie

I’ve been a Sonos user since the beginning. Even after they bricked old equipment, I bought new equipment and remained a loyal customer. I can’t tell you how many people I’ve turned onto the company over the years. This new app is terrible! Eliminating access to ‘my library’ is infuriating! That is the main function I want from the service. Fix this now!!

Local library access has not been eliminated. They removed support for a (supposedly) insecure sharing protocol (SMB v1). If you can change your storage device to not use SMB v1, you can get access to your library again.

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jgatie

Absolutely terrible. I work in software product management, so I generally try to exercise patience when new version come out, but this is an abomination. We are in the process of moving and due to upgrade most of our Sonos hardware. This software UX is so bad, we’re considering moving on to an alternative. Has Sonos acknowledged the issue? They really ought to rollback to a the prior version and try again.

Sonos has acknowledge the issues, and have published expected fix dates for several of the missing features.

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

I wouldn’t count on any rollback, because the new app is required for the headphones due to hit the streets June 5, and Sonos isn’t likely to miss that deadline.

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G

GoldenMoose21

Lyricist II

Absolutely terrible. I work in software product management, so I generally try to exercise patience when new versions come out, but this is an abomination. We are in the process of moving and due to upgrade most of our Sonos hardware. This software UX is so bad, we’re considering moving on to an alternative. Has Sonos acknowledged the issue? They really ought to rollback to a the prior version and try again.

Sonos has acknowledge the issues, and have published expected fix dates for several of the missing features.

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

I wouldn’t count on any rollback, because the new app is required for the headphones due to hit the streets June 5, and Sonos isn’t likely to miss that deadline.

Too bad. For me it isn’t simply a matter of disappearing core features, which is bad, but more that the app has taken an overall leap backwards in terms of usability. Can’t stand it.

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jgatie

Too bad. For me it isn’t simply a matter of disappearing core features, which is bad, but more that the app has taken an overall leap backwards in terms of usability. Can’t stand it.

They said the same thing about the last app; I could show you reams of posts describing it in the exact same terms. People just hate things that are different. Then you get used to it and you find that the things which at first seemed “an overall leap backwards” are actually best described as unfamiliar and new. Once it is learned, “an overall leap backwards” magically becomes the “intuitive, elegant, perfect” app everyone wants back when the next UI overhaul rolls around.

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