The new Sonos S2 App Sucks

I must have done something horribly wrong to have to deal with this app!

WTF was SONOS thinking!!!   I never seen an app that worked so good replaced with the worst ever. If I had not spent about 5 grand on my system I would get rid of it. Whoever thought this was a good idea needs fired!!!  

I’m so frustrated with this App update I wish I could switch speakers.  The App went backwards 20 years.

The new app is abominable!! Asks u to sign in every time you click some link hoping and praying to find your various speaker. Such * to suffer through. The absolute worst. I hate SONOS

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Given the robust negative reaction by its customers what is SONOS doing to rectify it NOW?  During a nice holiday weekend where I planned to relax, watch some movies I hadn’t the time to previously, I could not do so using the expensive SONOS equipment in the room.  The TV volume was all I could rely on and that was not the experience I hoped for.  Reading the above comments it sounds like calling customer service will put you into a very long queue on hold, and without a fix should they answer.  Please, SONOS, ask for a mea culpa, and re-push the prior version until the time the new one works flawlessly!

Sonos this app Update SUCKS and the negative response as you can see is spreading like WILD FIRE.  There are so many problems and issues I cant even begin to write them all but if you read through the countless messages bashing the new update you will figure them out.  You need to pull back this update until you can figure out how to fix all the BS built into it. PLEASE bring back the last version so we can continue to enjoy the $$$$ we have invested in your products and stop torturing us with this Beta BS new app update.  

They do - it’s called Wiim.  It seems that there is no airplay support though. It’s also a lot less expensive.

The new Sonos app has completely ruined my $2000 investment planned for enjoying surround sound stereo. 

I cannot install the Arc, the Sub and one of my two Sonos One speakers. I have tried installing them using the Boost, wirelessly as well as with hard wire. Nothing.  I’ve deleted apps and reinstalled.  I’ve reset the speakers.  Nothing.

The Arc is attached to the TV and it works as an external TV speaker, but that is all. The other speakers are dead weight and a waste of money at this point. 
 

Why on earth would Sonos release an app that is useless?  Don’t you have a UAT for testing?  Why would anyone buy more speakers or the new headphones?  I surely would not. 
 

The new app is destroying your company. Sales will plummet until you can get all of the speaker already sold working.
 

That should be priority ONE. Fix the app, please. 

I signed in to join my voice to this.  I have been a die hard Sonos fan for years.  We have eight speakers. I brag about the great experience to friends and family.  And now...this app is so very bad I am thinking of dropping the whole system and doing something else.  Wonderful hardware.  Wonderful speakers.  Absolutely terrible app.

Seriously, if any senior executives ever read this - this is a disaster of monumental proportions.  This is thenrare business decision that is so bad it might just sink your company.  It really is that bad.

Has anyone tried the Wiim system mentioned in the thread above. Be interested to know if it’s good. Need to replace my Sonos with something else as it’s just for decoration only since the new app was released.