Skip to main content
Trending Lyricist I
May 20, 2024 3:34 PM UTC
Question

The new Sonos S2 App Sucks

The new app is terrible.   I think my experience is worse because the app update happened during our move into a new house, new network, new ISP, etc.   I have  deleted my Sonos app, Sonos account, reinstalled the app, set up a new account, factory reset all devices a dozen times, tried 2.4 GHz, IoT onboarding, etc, etc, etc.  I can see the devices all connected to my Wifi, but none appears in the Sonos S2 app on my system.   I was able to get the ARC to finally appear on a wired ethernet connection, but disappears when I unplug and go wireless.   I might be able to run a switch at my TV to connect TV, ARC and Sub wired, but Sonos should fix their issues.

I think the best thing I can do right now is file a warranty claim on my Platinum AMEX since Sonos will not respond to Support emails.   I don’t have hours to spend on the phone on hold since apparently their help desk is overwhelmed with customer issues.   I have already wasted hours trying to set up the Sonos.  I installed at least a half dozen other devices (two garage door openers, two wireless garage door opener keypads, power shades, etc) on our new network easily in a few minutes, so it is not me or my networks that are the issue.    Sonos is the problem.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

354 replies

Lyricist I
May 26, 2024 8:34 PM UTC

About all we use this system for is Television & now it will not connect. Have used Sonos for years & never anything like this. Presently having to use Television speakers, which are not real good by anybody. Can Sonos not just give me back what we had. Must we “update”?

Translate
Lyricist I
May 26, 2024 8:48 PM UTC

New Sonos app is the WORST!  Honestly the software version n general has been declining in recent years.  I have been a looong time Sonos user and advocate. Their aoftware used to be flawless. Worked extremely well every time.  Pre the latest release it was getting clunky.  Slow to load, slow to recognize my devices, devices coming and going in the software, and other issues with services.   It was a slow decline and brocade it happened over time ot was sort of tolerable.  
 

Then they release their latest version and it’s a complete botched piece of crap.  It looks really slick but the functionality is the absolute worst.  Not intuitive and not user friendly.  
 

I absolutely hate it. Keep the old one and just make it more reliable and robust!!!!

Translate
Lyricist I
May 27, 2024 2:22 PM UTC

The best thing you can do is apologize and revert. It is so bad guys. Totally un-intuitive. Your focus groups, if you used any, totally failed you. I get totally frustrated with it every time. It used to be so easy to show off to friends when picking a new song to play. Now I still can’t figure it out. Just awful. 

Translate
Lyricist I
May 27, 2024 2:44 PM UTC

What a joke. This app update is grounds for a class action. 

Translate
Contributor I
May 27, 2024 3:03 PM UTC

I am also very unhappy with the new app. The old S2 app worked so much better. I updated the app on my iPhone before I had heard how unhappy people were with the new app but once I tried it and it’s lack of so many features that were available with the old S2 app I tried to restore the old version to no avail. I intentionally did not update the version on my iPad and then today it automatically updated!

Sonos, if you want to continue being known as the best wireless speaker system, you need to fix this problem! Stop forcing updates that people don’t want. Stop creating updated software that has fewer features than the previous version.

Translate
Lyricist I
May 27, 2024 3:07 PM UTC

Same here. It constantly knocks me out of my active connection. It still plays music but I have to redo all the connections to change the song

Translate
Lyricist I
May 27, 2024 4:31 PM UTC

Anyone know of an alternative to Sonos that we can jump over to?

If I can’t interface with otherwise quality equipment, what’s the point? I’m more than happy to yank the ten Sonos amps out of my AV rack and bid this company good riddance. They failed us spectacularly here.

 

Translate
Lyricist I
May 27, 2024 5:20 PM UTC

Update  S U C K S.  
 

Not intuitive at all.   Apparently just a dead speaker icon left of volume level.    Poor use of real estate.    Lousy interface.   Anyone at Sonos actually use this before pushing out?

Translate
Lyricist I
May 27, 2024 8:50 PM UTC

Can’t believe Sonos went from my favorite app to my least favorite overnight. I have recommended this system to so many people and we are all upset with this new upgrade. It’s the worst upgrade I’ve ever seen. Please switch back to the old app until you figure out all the things that are wrong with new one. 

Translate
Lyricist I
May 27, 2024 9:06 PM UTC

Why take a fairly straightforward app meant to quickly find and play music and make it confusing, cluttered, and counterintuitive? I do not know. But I suppose the designers of this new interface had their reasons. After using all the previous versions of this app all day for years, I’m rushing to find an alternative that doesn’t make me hunt and scroll and swipe to find what used to be instantly findable. What an absolute piece of garbage. 

Translate