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The new Sonos S2 App Sucks

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The new app is terrible. I think my experience is worse because the app update happened during our move into a new house, new network, new ISP, etc. I have deleted my Sonos app, Sonos account, reinstalled the app, set up a new account, factory reset all devices a dozen times, tried 2.4 GHz, IoT onboarding, etc, etc, etc. I can see the devices all connected to my Wifi, but none appears in the Sonos S2 app on my system. I was able to get the ARC to finally appear on a wired ethernet connection, but disappears when I unplug and go wireless. I might be able to run a switch at my TV to connect TV, ARC and Sub wired, but Sonos should fix their issues.

I think the best thing I can do right now is file a warranty claim on my Platinum AMEX since Sonos will not respond to Support emails. I don’t have hours to spend on the phone on hold since apparently their help desk is overwhelmed with customer issues. I have already wasted hours trying to set up the Sonos. I installed at least a half dozen other devices (two garage door openers, two wireless garage door opener keypads, power shades, etc) on our new network easily in a few minutes, so it is not me or my networks that are the issue. Sonos is the problem.

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crokseth

Lyricist I

Worst upgrade of a system I have seen. The new app is slow, buggy, confusing.. Takes 2 mins to load a song (if I am lucky)... What is going on? I have invested a lot in this system and have 10 devices /speakers..

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Chilli 1964

Lyricist I

With each App upgrade my large Sonos system gets worse. The latest is an absolute joke, impossible to connect, speakers randomly on and off without command, impossible to change volume, the list is endless. The Sonos system is now almost unusable. Sonos please can you advise which other manufacturer I should now switch to now? I will not be buying any more of your products. They are the most expensive in the marketplace, they sound amazing and have great build quality but you seem to have a software department that employs chimpanzees not software engineers. Sort you act out or you will no longer have a business.

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mcareyjr

Lyricist I

How can Sonos roll out an update like this as flawed and dysfunctional as this?? Can NOT even use our playlists, group zones together, or control volume. Does Sonos think we want to run their so called “fixes” that don’t work each time we want to use this?? They should start refunding people and if not sounds like a good time for a lawsuit!! For the amount their products cost this is completely unacceptable!! Have had this for 10 years. The last 2 years have been terrible!!!

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Oshea187

Lyricist I

Why is this update soooooo bad? I thought the last interface was not that great and was excited about this new update - but boy was I wrong. It is so much worse, by far. Sonos, please revamp this app and make it, at the very least, usable.

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Pamiela

Lyricist III

Worst upgrade of a system I have seen. The new app is slow, buggy, confusing.. Takes 2 mins to load a song (if I am lucky)... What is going on? I have invested a lot in this system and have 10 devices /speakers..

We also have 10 speakers/devices. As it only works with Wi-Fi, without the app they are expensive doorstops.

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backerly

Lyricist I

The new updated Sonos application is a complete and utter disaster. Unintuitive, confusing, terribly designed and almost unuseable, causing anger almost every time we try to use it. We now own a $5,000. boat anchor.

Come on, Sonos. You can do better than this!

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Billw2287

Lyricist II

Agree with all the comments! This app sucks and all I want to know is what is Sonos going to do about it! Can they be any more customer UNFOCUSED!!

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Crumpocket

Lyricist I

I have Sonos equipment in 12 spots in my house and they have just completely ruined the experience with this new app.

I open the app in my STUDY as I have every morning for years and the app is defaulted to my DINING ROOM. I change it to study but the next day it’s back to dining room. I switch to study, try to find some music from Spotify (as I have effortlessly for years and now it’s extremely difficult to navigate). I select music only to see that it’s now playing in the dining room.

This update is a complete disaster. If they had a competitor I’d be throwing everything Sonos in the trash and moving on.

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Billw2287

Lyricist II

My experience exactly but keeps wanting to play in the basement. Have to set and apply multiple times before it lets me play in my office. And as soon as I pick music for some reason it clears out everything I have done and I have to start over!

can I go back to the old app????

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Grinch25

Lyricist II

The new app is terrible. I think my experience is worse because the app update happened during our move into a new house, new network, new ISP, etc. I have deleted my Sonos app, Sonos account, reinstalled the app, set up a new account, factory reset all devices a dozen times, tried 2.4 GHz, IoT onboarding, etc, etc, etc. I can see the devices all connected to my Wifi, but none appears in the Sonos S2 app on my system. I was able to get the ARC to finally appear on a wired ethernet connection, but disappears when I unplug and go wireless. I might be able to run a switch at my TV to connect TV, ARC and Sub wired, but Sonos should fix their issues.

I think the best thing I can do right now is file a warranty claim on my Platinum AMEX since Sonos will not respond to Support emails. I don’t have hours to spend on the phone on hold since apparently their help desk is overwhelmed with customer issues. I have already wasted hours trying to set up the Sonos. I installed at least a half dozen other devices (two garage door openers, two wireless garage door opener keypads, power shades, etc) on our new network easily in a few minutes, so it is not me or my networks that are the issue. Sonos is the problem.

Sonos has taken an app that worked well 85% of the time to one that is virtually unusable. I was looking at upgrading to the newest speakers (x8) but now considering dumping the system and going with something else if this isn’t resolved quickly.

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