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General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

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Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
answered this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1888 Topics
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aleenmaxContributor I
posted in General feedback and conversation
Is there any point in pretending everything is okay when we know something is really wrong?

The first thing I have to say is that I am a big Sonos fan, especially when it comes to audio, and this caught my attention from the first sound, so I'm here with a beam bar, 2 play 1s, and a play 5. I have everything wired except the play 5, everything works perfectly, but the play 5. Now. I have reserved my play 5 IP and make it static, it works good for some time, the it disappears and I have to plug it off and plug it back in to make it work. Now, to my title, I have seen many people complaining here and there about sonos dissapearing from the app, usually the people got the blame for x or y, but the fact that the system needs an auto refresh recover system that won’t imply the user doing technicalities, in a perfectly working wifi with low noise and good reception, is just needed, is totally there! You guys from Sonos blaming always the users won’t help this great company, is always the situation with the user having “not done something” but is never the system, come on! Set a goo

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K
1 year ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation
volume question..

I have not performed the 15.6 update yet. I see complaints about no volume control on iPhone / iPad. Are we saying I can’t control the volume with slider on the Sonos app anymore after the update? 

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Airgetlam
1 year ago
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987DanKContributor I
asked in General feedback and conversation
Can’t update delivery address at online shop checkout

For the life of me, I can’t seem to update my delivery address at the online shop check out.My details (including my address) are complete and correct in my Sonos profile, but when I try to complete an online purchase, my details don’t pre-populate at checkout and the delivery address is stuck on USA.  I click the button next to “country” but there are no other country options except for the USA - which doesn’t particularly help me since I live in Australia…  Any ideas why this could be? 

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1 year ago
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KD smithContributor I
posted in General feedback and conversation
App stopped connecting/working on smartphone .

I’m not sure if this has been discussed already.  A few days ago I lost the connection to Sonos on my smart phone..  I restarted the router, and things came back online but then it disappeared again. If this has happened to you check your Wi-Fi settings on your phone make sure it’s the same as the Wi-Fi setting at your router.every now and then mine switches to the smart phone instead of the router.🙏🏾  I hope this helps someone 

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Corry P
1 year ago
Stanley_4
Stanley_4Lead Maestro
posted in General feedback and conversation
Suggestion: Disable SonosNet so un-wired Sonos use WiFi instead

Looking at my Sonos setup and considering the new non-SonosNet 100 and 300 speakers (applies to the Roam and Move too.) If I added them I’d now have to have both a WiFi channel and a SonosNet channel in my home.If I had the ability to switch off just the SonosNet function on wired Sonos, but not the whole radio, then my non-wired SonosNet capable speakers would connect to WiFi instead, eliminating the need for the SonosNet channel.I do have the option to remove the Ethernet from my wired Sonos to disable SonosNet but I’d really prefer to keep them wired for the best possible connection.

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1 year ago
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Tamtaberstereo321Contributor I
posted in General feedback and conversation
MYSTRY SOUND ISSUE

We recently set up a Sonos system in our living room. 2 300 Sonos speakers, an Arc, Sub & a Port.We have an issue when streaming Apple Music from either of our iPhones, vintage 11 & 13, that a sound that I can only describe as an Apple notification sound comes through the Arc. It resembles the stock sound you might get when receiving a text or plugging in your phone to charge. Not heard when the TV is playing or when playing the turntable or CD player. I have gone through the sound settings on my phone and turned off most of them. the sound persists when we stream music. Sonos tech has listened to a capture of this issue and heard the sound but offered no fix as of today. Any insight is appreciated 

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1 year ago
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CoraleeContributor I
asked in General feedback and conversation
Transferring a playlist from W11 laptop to Sonos app

I have a W11 laptop which has my playlist on it.  I would like to export that playlist to my Samsung S22 Ultra.  I cant work out how to do that :(.

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C
1 year ago
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jehanyContributor II
posted in General feedback and conversation
Selling my Sonos system

I have plenty of SonoS items for sale (maybe 25/30 items).What is the best way to sell them all ?I am done with this Sonos system that works ONLY when you don’t need it to work.I am fighting for the last 3 years but now I am done and ready to lose my investment.Thank you.

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J
1 year ago
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FtkContributor I
posted in General feedback and conversation
Considering leaving Sonos entirely?!

After two and a half years of owning the five I’m considering leaving Sonos entirely. I’ve found the app and the five speaker both to be problematic. The five speaker regularly disconnects, every 3-5 weeks it will disconnect (no internet change, no physical change in the environment where the speaker is) and it will not work for about a week and then it will suddenly work again. Resetting, factory reset, sometimes not always, works. Then go to the app - which is the first step in diagnosing why the speaker isn’t working. The app itself I have a tonne of qualms with. Every time I open it a new section is greyed out or simply unusable. Every time I have this issue I have to look online and I see numerous other people having issues with Sonos functionality as well but its all over the place - archived answers from years ago etc. We’re looking to outfit our house with a complete audio solution in 2 years, I bought the five to “test drive” sonos as a company and tbh I have been defending so

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Ken_Griffiths
1 year ago
J
JereschContributor II
posted in General feedback and conversation
Extended Warranty Protection

I just received an offer for an extended warranty for each of my Sonos speakers which is part of my Sonos ecosystem. After doing a bit of math, the total cost for a three year warrant for the entirety of my Sonos ecosystem is $610.00 Though it may not be the smartest business move (decreased revenue) it seems like if Sonos wants to further support the idea of creating a Sonos ecosystem for the home they should offer a extended warranty for the entirety of one’s ecosystem to reduce the cost. I would be much more willing to pay a “ecosystem” extended warranty fee as opposed to a fee for each speaker. Has Sonos considered an ecosystem extended warranty? 

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1 year ago
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lm1589Contributor I
posted in General feedback and conversation
Legal or just shocking business practice? Sonos not sending item agreed

 Having sent my defective Sonos base to Poland - Sonos have reneged on exchanging it for a Beam as they offered. Is this legal? Or just shocking from a supposedly reputable company? I rang Sonos support for the first time in early August following years of problems with the Sonos Playbase I paid £600 for. Having sent a diagnostic support - they quickly advised it was an issue with the internal Wifi card (a common problem according to multiple sources online) and offered to swap it for a Sonos Beam if I return it to Poland. This was agreed 100%. There was no mention of anything else being sent instead as a replacement. I sent my £600 unit back. Eventually I got an email saying a Playbase was being sent?! I emailed Sonos Support to ask why a Playbase was being sent when a Beam was agreed and whether I should refuse the parcel. I was advised they’d investigate with returns why the wrong item had been sent and get back to me. No one did. I was out the next day so the package was dumped at

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Corry P
1 year ago
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bobbybobContributor I
asked in General feedback and conversation
UK returns - Commercial Invoice

Hi, has anyone recently returned a product from the UK? The paperwork and process looks pretty intense, do Sonos give you all the necessary details/info to make the return easier? Have they simplified the ‘commercial invoice’ procedure yet? There seems to be a few people who struggled but the posts are a few years old now. Any help would be greatly appreciated.

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1 year ago
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SamvanContributor I
posted in General feedback and conversation
Need Help: Return Shipping Label Issues with Sonos Purchase

Hello Sonos Community,I'm reaching out in hopes that someone here might be able to guide me or share similar experiences.About 2 weeks ago, I purchased a set of Sonos speakers online. However, due to a change in plans, I tried canceling my order with the intent of buying from a local Bestbuy. Unfortunately, my cancellation didn't go through in time, and the speakers were shipped to me.I've decided to return them (they're unopened and within the return period). The challenge has been getting the return shipping labels. Despite numerous interactions with Sonos Sales representatives over the past week, I haven't been able to get these labels. Each time I've been assured they're on the way, but they never arrive, and I find myself having to re-initiate the process daily.Has anyone else faced similar challenges? If so, how did you manage to resolve it? Any insights or advice would be greatly appreciated!Thanks in advance for your help and understanding.

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Jamie A
1 year ago
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DorsetdaveContributor I
posted in General feedback and conversation
Sonos not connecting to new fibre router

After moving over to giggaclear fibre broadband every smart device connected to my new Linksys mesh giggaclear router except for my sonos soundbar and seperate speakers. Days of trying to reconnect did not work. Today I have spent 4hrs speaking to broadband provider and finally sonos support.For anyone else who has a similar problem here is the fix. Sonos Only likes connecting  to 2.4ghz where the new router sends out 5ghz. Speak to your broadband support and they will show you how to split the 5ghz and 2.4ghz into two separate networks, this is actually really simple and I'm no tech head.Then make sure your sonos app has the latest updates. Factory reset each sonos product (do this one at a time) - Instructions on you tube for this very simple.Then the device you use to open the app make sure it is connected to the 2.4ghz connection (rename this your sonos 2.4ghz connection)Go through the new set up instructions and it will work. Apply this process to each sonos product you  have. It

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1 year ago
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JetactContributor I
asked in General feedback and conversation
returning sonos product to poland

My play 5 messed up linking to Sonos 1 controller so Sonos has kindly offered to replace it. I now have the challenge of returning from U.K. to Poland. I’m looking for tips / advice as I’m seeing lots of reports of item being returned to sender . My instructions are box item, print address label and 3 copies of performa document.I am unsure of a few things. Do I need to include power cable? Do I sign the performa documents? Instructions say to give these to the ups driver when he collects but I’ve read that people have attached these to parcel in a see through wallet. (Often parcel still getting returned).Any advice appreciatedmany thanks Jane

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Corry P
1 year ago
AjTrek1
AjTrek1
posted in General feedback and conversation
Era 100_Not Your Typical Wall Mounting Project

Hi EveryoneJust want to share an Era 100 mounting project using the Sonos Era 100 Wall Mounts that is not the norm. I use my garage a lot and like to have music playing.  For perspective it’s a three (3) car garage with a concrete rear wall (which is where the speakers are mounted). I didn’t want to drill holes in the concrete and cause a crack (or cracks) as it’s a retaining wall that’s under ground.The project requires selecting a bonding agent that will bond wood to concrete or similar surface. I chose Liquid Nails Fuze*It Max construction grade adhesive. I allowed 48 hours curing time to achieve the strongest bond. After curing, the bond is rated to hold to over 64 lbs (29 kg) of attached weight. Click the links (Manufacturer Specs and Independent Review) for more information.FYI, the picture was taken on top of my riding mower. Another vehicle in my garage 😂 Manufacturer Specshttps://www.liquidnails.com/how-to/5-reasons-to-use-a-high-quality-drywall-adhesiveIndependent Reviewhttp

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1 year ago
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danielorentzContributor I
posted in General feedback and conversation
Sonos 8.x.4 Sound System

One of my dream wireless home theater setups would be along the lines of the Sony HT-A9. I would really love it if Sonos could make a simple HDMI eARC connect box to connect a stereo pair of any of the current Sonos speaker offerings to a TV. I would especially love it if said box would be able to connect 4 Era 100s or 4 Era 300s for a cohesive, powerful surround sound setup. A phantom center channel would be perfectly adequate considering these speakers have excellent vocal clarity.

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Corry P
1 year ago
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barathriContributor I
posted in General feedback and conversation
CD / Bluray player for use with a Sonos system

Greetings,My current setup includes a Sonos Beam and a few Play / One models that I would like to put together in my living room. I currently have a CD player and a TV that share the Beam using an HDMI switch. This works, but the drawbacks are:“TV volume is fixed”, which means I can’t use the remote control to change the sound (so either I walk to the Beam or I have to use my phone); the CD player outputs is music solely to the Beam, as expected from the setup of course.I would like to be able to play my CDs in the same way that I play my local FLAC files on my system: selecting which outputs should be use, setting up the volume of each device individually or globally, etc. Is there a reasonably priced CD player that could be used for that? I understand that I could buy a Sonos Port and connect my current CD player, but the price deters me. I don’t care about streaming services. Blu-Ray capabilities would be a plus as I have a few 5.1 records in that format.I welcome suggestions from e

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P
1 year ago
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UmangrContributor I
posted in General feedback and conversation
How to make Sonos deliver the products? It has been 3 weeks now!

Hey Everyone,I'm reaching out in frustration regarding an order I placed with Sonos in the second week of July 2023. It had 5 items - 2xEra 300, 2xStands, Subgen3. Despite it being August now, I'm still waiting for my items to arrive.I've been chasing their customer support for updates - over 12 times to be exact. All I've been receiving are empty promises of delivery and countless apologies. It's become increasingly clear that they're all talk and no action.Their behavior is incredibly unprofessional and goes against the grain of what customer service should be. At this point, I'm not just disappointed, I'm outright aggravated.Any advice on what steps I can take to resolve this situation? I'm all ears.Thanks in advance. 

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D
1 year ago
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thirdprizeEnthusiast I
asked in General feedback and conversation
Will sonos fix it working with wifi extenders?

Got a new Wi-Fi setup.  There is a router and extender all with the same network name.  Works fine for tablets, etc.  Three Sonos are near the router and one is near the extender.  the app can usually connect to one version of the network or the other but has trouble finding the Sonos devices depending on which network it uses.  I would have thought that was a fairly standard set up these days but it looks like Sonos struggles with it.  Are they likely to fix it?

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ratty
1 year ago
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Scott Of The SaharaAvid Contributor I
posted in General feedback and conversation
S2 capable gear on S1 app

I'm running a ZP90, S1 Connect, Move, Play 3 and a Bridge on the S1 app.  Both PC and on the phone.  As I understand it,  my S2 capable equipment is not getting any updates beyond what my S1 gear is capable of processing.Can't say I've had any real issues.  I'm not very worried about higher resolution at this point.  I like having all of the equipment working together in a whole house scenario.That said, having S2 equipment isolated from all but rudimentary updates makes me wonder what potential improvements I may be missing out on. I could split into two systems but I like playing everything together.  Should I worry about this if I'm not having any noticeable performance issues?  

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1 year ago
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greenyneu
asked in General feedback and conversation
Sonos App 15.2 Control Issues

Using the Sonos App 15.2 version is not the experience I expected from Sonos. Some of the controls like the Surround Audio sliders are jumpy and can’t be hardly controlled. Sometimes when I control the Music Level slider the TV level slider jumps as well. This happens on other screens like the EQ with the 2 sliders as well.I experience this on my iPad and iPhone (both on iOS 15.4)

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Corry P
1 year ago
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MstomperContributor I
posted in General feedback and conversation
Sonos legacy product debacle - rant

Sonos will always be the company that opened my eyes to not truly owning electronic products that can be manipulated by the company.  I’m talking older legacy products that aren’t supported.   the 25% off a S2 compatible products is an absolute joke. At least let us combine the percentages on a new product. So turn in 4 to get a free S2 compatible speaker.    I think I have seen 25% off sales (not 100 percent sure).  So, when is the S3 app coming out to replace the S2 equipment?   just ranting as S1 app is kicking me to a screen to go S2 after moving to a new house.  

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jgatie
1 year ago
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hsr_SWEContributor I
asked in General feedback and conversation
Sonos and Music! Five and Dual Subs

I Would love to use my 2 x Subs (Paired) with my 2 x Fives (paired)for a wide base. Trueplay on that, and would be wonderful.The use of dual Subs should be unlocked!   

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Ken_Griffiths
1 year ago
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matt swabeyContributor I
posted in General feedback and conversation
Amazon HD Music

Hi all,I have recently upgraded my Amazon music account to HD paid subscription. Reading other threads it appears that Sonos does indeed work with Amazon HD Music.My question is : Does the Sonos controller inform us when a HD song is being played? I have found it does on the native amazon music player app (on phone and laptop). I use both the phone and the laptop and neither seems to display that a HD song is being played….I thought it was possibly to do with my old S1 system. However I have a new S2 setup and the same thing is true…Both systems are up top date, latest firmware and software etc. Sonos S1 with ZP 80 into a DenonSeparate system: Sonos S2 with arc, sub, etc Thanks.

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1 year ago
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