General feedback and conversation

Now that all the features that I bought my sonos speakers for are no longer available will there be a refund process to send my speakers back via? I can no longer edit playlists, the app is unstable, no single speaker volume controls. I work from and used to use my sonos every day since the app update I haven't used my sonos at all its unusable (amazon alexa speakers are actually more reliable and a damn sight cheaper with now the same functionality as sonos) 

What the hell!!The whole point of Sonos for me was creating Playlists Since the new app……all gone can’t find them.Come on Sonos give us back our playlists 😡

When is enough, enough?Rating has dropped day by day..min rating is 1Sonos you need to provide a usable app immediately.May 2024 'brave' release is awful  

I just read an article in the Verge and the piece quoted Sonos patting themselves on the back and saying how “courageous” they were for taking “bold” new steps with their app update. Well, that is certainly a perspective, if not one based in reality. They also said customers who expected them to make the old app available would be disappointed. Wow. Just…wow. The amount of hubris it takes to respond to a failure of this proportions is shocking. Sonos in denial if it thinks it can let this app be their main app for the next year and not lose the goodwill of a majority of their customers in the meantime. This isnt some minor bug - this update renders many, many people’s systems entirely unusable. I can open the app and play a song about 25% of the time. The rest - I get foolish messages like “Ooops! Something went wrong!”  Basically Sonos are saying “If customers expect their systems to work in the next six months, they’re going to be disappointed.” I’ve never seen such blatant disregard

HelloOK…call me a Sonos Fanboy or whatever you like. I’ve got thick skin and I’m not worried about someone showing up on my doorstep to press a point. 😂That said I have one word of advice regarding the recent S2 refresh (80.00.08) and your valid concerns regarding missing features and that is to CHILL.I say that as I’m confident that the majority of your concerns will be addressed and/or resolved. You’ll notice that I said “the majority” which by statement means that some concerns will not. It would be nice if the final roll-out is 100% positive to everyone’s liking; but in reality that’s most likely not going to be the final outcome.With any software and/or OS change some attributes/features will improve, change or be removed. The ones that are removed are hopefully replaced by something better.It goes without saying that everyone in the Sonos-sphere has a cell phone or tablet…otherwise you wouldn’t be able to use Sonos. Take a moment to think/recall if the OS on those devices are th

Don’t know what Sonos was thinking with the latest app release. a function we could use daily before the ‘update’ has been removed. So thank you Sonos.For not integrating the timer functionality!fix this, or I have 6 Sonos devices for the second hand marker.  

Do people here understand that Sonos has good engineers designing their products, but their IT folks who create the apps and programs that operate the devices.... those IT folks are pathetic.  All these problems are attributable to what can only be truly inept, incompetent IT staff. 

Why is SONOS constantly changing their app and things get worse? I hate the new app. I can barely get my speakers to cooperate with each other and some of them won’t even come online any longer. The new app sucks. 

Sonos inc are still living in the land of make believe. Their strap line on their products page is :Better by redesignThe latest update brings a new look and feel to the Sonos app. Get to your favourite music faster. Enjoy easier control of your system. And personalise your experience. Mine and many others favourite music is the music we have bought over many decades and now have stored in our media servers. We now have no way of easily getting it to play on our Sonos equipment unless we invest in a Windows appliance, because they have not yet trashed the Windows app. This strap line is hogwash. .

<soapbox>Sonos makes great hardware. I’ve always liked it better. Especially brilliant innovations like Move with its inductive charging ring and beautiful industrial design. But Sonos software has been so bad lately that I’m considering abandoning thousands of dollars in Sonos hardware to switch to the Apple ecosystem. Say what you will about AirPlay (it often stutters when it gets started, for example, while the Sonos firmware just seems to work almost every time), but it works pretty seamlessly across the apps.The problems with Sonos software are many, but the most egregious of them is that the integration between Sonos and Spotify (and Apple) feels and functions like the terrible hack that it is. There has to be a way for these two companies to get together to actually solve this problem because neither app works like magic. They are sort of cobbled together in a way that doesn’t work smoothly in either app. When it does work after fiddling with *both apps*, there’s still thi

This is actually a question for Sonos:Please please can you bring order to chaos? And restore a ‘normal’ user interface? I don’t know what kind of user experience testing you have done, but you have over complicated the new app and made simple tasks difficult  made the app counter intuitive disconnected yourself from a slightly older audience who are not so techie or experienced with clicking and swiping I’ve always been a great supporter of Sonos but if I can’t use the app you will loose me (and more important, you will loose my wife)Please update and simplify the user interface.Thanks 

I cannot test my service with customsd with new sonos app.In new app my test service is invisible.Fortunately on my old ios device I have a previous version of app and it works.

Hi, Could one of the sonos moderators change my username please?  Happy to PM the new username. Thanks.

sonos what have you done ? the app was working fine - now a nightmare no group volume can’t shut music off in one room no sleep timer very very disappointed  

Back in 2020, some of us here were up in arms - verbally -  about Sonos remotely shutting down products that had been replaced by a new one purchased at a discount. This remote bricking of working products was part of the S1/S2 forking thing.I remember on this forum the usual fervent Sonos fanboys and public defenders joining issue with us, putting forth arguments as to why the Sonos approach was the morally righteous one, and why it was the right thing to do in other ways as well, avoidable pressure on landfills be damned.They did this defending of Sonos right till the time Sonos, damned by public opinion here and in many other places for this policy, did a 180 degree about turn on this completely misconceived action.When Sonos did the about turn after giving in to pressure via public opinion here and elsewhere, the said fanboys and defenders were left with embarassing egg on their faces. One even complained about being cheated out of not being able to use his old units as others woul

superbia ante lapsum(Pride goeth before the fall) Reading you all and experiencing all these problems first hand myself, and the manner in which sonos is sweettalking this mess,  convinces me that sonos is doomed to dissapear  in the foreseeable future.I for one will no longer recommend or praise  this product to anyoneMark my words...

Can’t believe Sonos got rid of the sleep timer and alarm feature! So disappointed! Used them both daily! Wow…. I used to talk highly of Sonos, not now. Stupid decision!  Please bring both back. Also, the new app is terrible to navigate! What stupid person came up with this brilliant idea? So dissatisfied and disappointed in Sonos.

When are you going the bring the s2 App back? The new app is absolutely horrible.  I see millions of complaints coming.  Please give us the option to keep the S2 app. 

Latest update disgrace.. it’s impossible to add new tracks while playing music on Spotify.Also you cannot add songs to Your Spotify favorite list either. Shame on you, Sonos team..

Since the latest version 80, I have access to my music server, without being able to use the folders. Shuffle is no longer available. Music services are mixed up and especially on MY TUNER RADIO, many channels are not accessible. Old shortcuts are grayed out and inaccessible. In short, a failed update, which makes the use of my own music defective. It's deplorable.

Why can’t I find my playlists or create a new one this is why I have Sonos 😡

I bought my multiple Sonos speakers to primarily play my CD collection over WiFi from my NAS media box, a Popcorn Hour C200. Worked as expected multiple speakers, stereo speakers, all just worked. Also put some music on a USB stick inserted into my Internet router (Draytek) (actually a backup of my NAS music) and again it just worked, nice as no spinning disk drives to wear out. This really bought my CD collection to life, no longer restricted to lounge HiFi setup and messing around with physical disks and CD player. When decorating, pop Sonos in a protective poly bag and music in room being decorated. Never really bothered with radio or streaming as totally happy listening to my CD’s I have bought. So come update, can no longer listen to MY MUSIC due to SMBv1 network protocol. Not sure my Popcorn Hour can do SMBv2 or even my router or even how to configure….I really don’t give a s*** as it once worked fine, no one hacked my music, no one uploaded viruses, no one streamed my music to R

Any solution in sight for the current update dilemma? The assignment to the individual rooms does not work at all. The same room is always controlled. And Sonos Voice only ever has issues with the various music providers. It's just embarrassing that an update is being released in such an uncontrolled manner!

What’s your opinion?

I just updated my Sonos app (5/8/24) and NOTHING works any more. Any suggestions??