General feedback and conversation

The new app seems all over the place. Very difficult to navigate. Not user friendly. For example if I want to play the next song on my playlist instead of playing on the existing speaker it starts to play in a different room on a different speaker. Each time I have to manually correct it with 2-3 steps to just get it to play the next song. I end up with 2-3 different speakers playing different songs on the same playlist. When I go into Sonos guide to the new app it’s a blank. Very frustrating. My Sonos is now a source of frustration not pleasure or relaxation with my favourite music. The team that designed the new app should be demoted. Either they do not know what they are doing or have never used the Sonos app before. Holding out to purchase any further Sonos products until they fix this new app. Sonos please fix it. 

Worst performing Sonos update ever. Wtf 

In light of the disaster that is the new app, I opened my desktop app to see if that was still functional. Surprise surprise, there is an update required. Considering what a mess Sonos have made of the app, I don't have the confidence to update my desktop app. The trouble is, important features like library settings, update library etc, are greyed out, I assume, forcing me to update the app.  Sonos also seems to want me to add a password to the app as part of the update, which I don't see any value in doing so I'm stuck with a partially functioning product again unless I chance it, update the app & agree to this password thing.Thoughts Sonos?

How can I change Pandora station modes from Discovery, crowd Favs, etc?

In the US, you can buy extended warranty for your sonos products, but not in GB, maybe even not in EU. Why not? Will this option ever be available in GB or EU or both?

I came to the forums looking for a solution as to why I’ve lost access to my music library to see others are asking the same.  WTF are you thinking or not testing?  What a spectacular own goal.  If this isn’t corrected in the coming days, not weeks, Sonos will be gone from my home; I’m actively seeking an alternative already.

Why is the new app so crap? Just awful!!! . So difficult to change rooms . Going to ditch Sonos 

Come on SONOS, I paid extra for these products because of the sound quality as well as ease of use (my family is not tech friendly at the least). This update has completely ruined this experience. My system turns into a brick when it doesn’t connect and I’m not home to reconnect it.

Got some important stuff done this week, feeling good, its Friday, crank the Sonos on...[train wreck goes here]!!!!!leave it to corporate heedlessness to screw the pooch!they sure want to promote new products.maybe a “Meta” moment :/

Your 5/21 update has done nothing to address any of the issues we are truly concerned about. * Napster had the ability to queue! I’m sick of commenting. * yall!*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Not impressed with the latest 16.2 app. How do I mute a device? All other previous versions…through speaker icon??? Should be intuitive UI basic function that isn’t imho arrrgh

My iPad was already f***d up with the new terrible app, while I was able to refuse the update on my iPhone, it now got updated automatically. Sonos, what the hell are you doing? Haven’t you created enough disaster?Kindly ask, no actually demand, that you restore the v16 app.But do you even care? So many people complaining since weeks and still we got crap!Shame on you! Moderator Note: Modified in accordance with the Community Code of Conduct.

Now that all the features that I bought my sonos speakers for are no longer available will there be a refund process to send my speakers back via? I can no longer edit playlists, the app is unstable, no single speaker volume controls. I work from and used to use my sonos every day since the app update I haven't used my sonos at all its unusable (amazon alexa speakers are actually more reliable and a damn sight cheaper with now the same functionality as sonos) 

What the hell!!The whole point of Sonos for me was creating Playlists Since the new app……all gone can’t find them.Come on Sonos give us back our playlists 😡

When is enough, enough?Rating has dropped day by day..min rating is 1Sonos you need to provide a usable app immediately.May 2024 'brave' release is awful  

I just read an article in the Verge and the piece quoted Sonos patting themselves on the back and saying how “courageous” they were for taking “bold” new steps with their app update. Well, that is certainly a perspective, if not one based in reality. They also said customers who expected them to make the old app available would be disappointed. Wow. Just…wow. The amount of hubris it takes to respond to a failure of this proportions is shocking. Sonos in denial if it thinks it can let this app be their main app for the next year and not lose the goodwill of a majority of their customers in the meantime. This isnt some minor bug - this update renders many, many people’s systems entirely unusable. I can open the app and play a song about 25% of the time. The rest - I get foolish messages like “Ooops! Something went wrong!”  Basically Sonos are saying “If customers expect their systems to work in the next six months, they’re going to be disappointed.” I’ve never seen such blatant disregard

HelloOK…call me a Sonos Fanboy or whatever you like. I’ve got thick skin and I’m not worried about someone showing up on my doorstep to press a point. 😂That said I have one word of advice regarding the recent S2 refresh (80.00.08) and your valid concerns regarding missing features and that is to CHILL.I say that as I’m confident that the majority of your concerns will be addressed and/or resolved. You’ll notice that I said “the majority” which by statement means that some concerns will not. It would be nice if the final roll-out is 100% positive to everyone’s liking; but in reality that’s most likely not going to be the final outcome.With any software and/or OS change some attributes/features will improve, change or be removed. The ones that are removed are hopefully replaced by something better.It goes without saying that everyone in the Sonos-sphere has a cell phone or tablet…otherwise you wouldn’t be able to use Sonos. Take a moment to think/recall if the OS on those devices are th

Don’t know what Sonos was thinking with the latest app release. a function we could use daily before the ‘update’ has been removed. So thank you Sonos.For not integrating the timer functionality!fix this, or I have 6 Sonos devices for the second hand marker.  

Do people here understand that Sonos has good engineers designing their products, but their IT folks who create the apps and programs that operate the devices.... those IT folks are pathetic.  All these problems are attributable to what can only be truly inept, incompetent IT staff. 

Why is SONOS constantly changing their app and things get worse? I hate the new app. I can barely get my speakers to cooperate with each other and some of them won’t even come online any longer. The new app sucks. 

Sonos inc are still living in the land of make believe. Their strap line on their products page is :Better by redesignThe latest update brings a new look and feel to the Sonos app. Get to your favourite music faster. Enjoy easier control of your system. And personalise your experience. Mine and many others favourite music is the music we have bought over many decades and now have stored in our media servers. We now have no way of easily getting it to play on our Sonos equipment unless we invest in a Windows appliance, because they have not yet trashed the Windows app. This strap line is hogwash. .

<soapbox>Sonos makes great hardware. I’ve always liked it better. Especially brilliant innovations like Move with its inductive charging ring and beautiful industrial design. But Sonos software has been so bad lately that I’m considering abandoning thousands of dollars in Sonos hardware to switch to the Apple ecosystem. Say what you will about AirPlay (it often stutters when it gets started, for example, while the Sonos firmware just seems to work almost every time), but it works pretty seamlessly across the apps.The problems with Sonos software are many, but the most egregious of them is that the integration between Sonos and Spotify (and Apple) feels and functions like the terrible hack that it is. There has to be a way for these two companies to get together to actually solve this problem because neither app works like magic. They are sort of cobbled together in a way that doesn’t work smoothly in either app. When it does work after fiddling with *both apps*, there’s still thi

This is actually a question for Sonos:Please please can you bring order to chaos? And restore a ‘normal’ user interface? I don’t know what kind of user experience testing you have done, but you have over complicated the new app and made simple tasks difficult  made the app counter intuitive disconnected yourself from a slightly older audience who are not so techie or experienced with clicking and swiping I’ve always been a great supporter of Sonos but if I can’t use the app you will loose me (and more important, you will loose my wife)Please update and simplify the user interface.Thanks 

I cannot test my service with customsd with new sonos app.In new app my test service is invisible.Fortunately on my old ios device I have a previous version of app and it works.

Hi, Could one of the sonos moderators change my username please?  Happy to PM the new username. Thanks.