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How can I watch tv with sound muted and listen to Sonos radio at the same time?

Hello,  I have recently purchased a new LG G5 OLED tv and a new Sonos Arc Ultra and Sub 4 (+ 2 ERA 100s, not hooked into home theater, they are set up in a different room). I am experiencing audio skipping that is quite frequent and very frustrating. Sometimes it happens every few minutes sometimes 2-3 times night. It tends to be more frequent than not. It happens with anything I stream from my tv, does not happen if I have my xbox hooked up or stream music from my phone. Here is my set up. LG OLED G5 (2025 model), hooked up with Sonos Arc ultra and Sub 4. This problem has occurred when connecting to my tv both through bluetooth and hdmi arc. This issue has happened since day 1 out of the box.  To mention this issue did not happen with my new tv and old samsung sound bar, it only started happening with the new Sonos set up. I love the sound from the sound bar and sub, but the skipping is driving me crazy. This is unacceptable for a $2k sound set up. I will return if issue is not resolv

I had an old Telia router (Fast) and suddenly my Move speakers did not appear in my app. I tried to reconnect and even after a reset they were not accessible nor visible. After I spoke to Sonos support in Norway 🇳🇴 they were aware of the problem with Telia routers, which delivers internet access/subscription in Norway. I followed their advice to contact Telia support who also was aware of the problem with some old access routers. Luckily I could change the router for free. But what a waste of time. Does anyone got a clue of might cause the incompatibility. Has Sonos upgraded security protocols or network lately I wober?

I can’t set up my play 5 gen 2 to wifi. I can only Connect it vía an ethernet cable. I ve tried everything and nothing works.

Hi,I want a speaker setup for my smaller living room, where i want to have an Era 100 or the Beam/ray and connect a roam 2 with it. Most of the time they would be playing music side-by-side but i’d like to pick up the roam and take it with me to the bathroom or balcony or wherever. I hear online that there would be a delay when both playing. Would this be the case or are they perfectly compatible? It’s not the newest TV but also not old. It has smart play, but i mostly use it with my apple TV. I usually play songs on youtube or watch netflix. If i connect everything to my apple TV and use it through WIFI is the delay going to be noticable? Also, perhaps the solution would be that normally only the Era is running and only when i want to move i turn the Roam 2 on and take it with me? I would really appreciate some assistance.

I've been using my Sonos 5.2 setup with an Arc, 2 Sonos One SL and 2 Subs for the last 4 years and its been working great.  I noticed that one of the Sonos One was not connected, decided to do a factory reset and connected it to the system, and it won't show up.  I thought I was doing something wrong.  Kept on redoing the whole factory reset until I realized that the Sonos One was getting added but creating a separate system.  I don't know why this is happening.  So I decided to factory reset all of the devices and connect them one by one.  First the Arc, then the two subs, then the Sonos One and lastly the other Sonos One.  All but the last Sonos One connected to the same system.  And this other Sonos One keeps creating its own system to connect to.  I have been trying to figure this out for the last 2 days and probably have been at it for 10 hours now.  Any help or suggestions will be appreciated.  I have restarted my network, rebooted my modem and router to no avail.

In our Family Room, I have an Arc, a Sub, and an Amp (connected to two Yamahas) to complete a surround sound system. When having guest over, I often want to have music play throughout the house, including in the Family Room, but have the TV (muted) playing a sporting event. On a few occasions I’ve lucked into this setup. But I’d like to know the proper way to make this happen when I need to.

I would like to purchase a bluetooth pickup for my acoustic guitar and stream it to my Sonos Roam. Has anyone done this?

Hi everyone,  I’ve been experiencing occasional audio dropouts on my Sonos setup over the last week. The music will play fine for a while, then suddenly cut out for a second or two before resuming. It’s not constant, but noticeable enough to be distracting.I’ve already tried rebooting my router and speakers, and the signal strength in the room seems okay. Before I start changing network settings or switching channels, I wanted to ask the community:- Is this usually related to WiFi interference?- Does enabling or disabling SonosNet make a difference?- Any recommended steps for diagnosing where the issue is coming from?Would really appreciate any tips from people who’ve dealt with similar dropouts. Thanks! 

Hallo all.I recently bought a Beam (gen 2), mini-sub and 2x Era100. Beam connects fine most the time, mini sub connects but doesn’t link or register so doesn’t make sound. When I attach the eras, they connect and can play music. When I try to play the same music on all three (without mini sub), it won’t let me. And it keeps saying cannot connect, please try again later.generally speaking, the whole system seems to be intermittently connecting to whatever it chooses. we don’t have a wifi extender, but we do have smart bulbs and plugs that use wifi connectivity.any ideas…? Would be super appreciated! :-)

I’m considering upgrading from my Apple homepods to a Sonos multi-room system for an improved sound and movie experience.I believe I can use my Apple Music and Spotify accounts already without issue.But before I make the jump I’d also like to know if I can listen to Lbc, Classic FM and Gold UK radio stations without a preroll ad or jingles before I start listening.I’m not a fan of the tunein radio model and would also  not be interested in any more subscriptions, I have more than enough of those already.Considering the outlay will be substantial, could someone please help out, before I make an order.Thanks for the heads up on this subject.

I recently stumbled upon the very interesting web app. I have three different locations on the same Sonos account, each with its own system (Home, Work, Office). The web app allows me to control and manage multiple systems remotely, which is fantastic.Once I've connected a system, I can't switch to another one. I have to disconnect and reconnect, but I can't change systems. Each time, I have to disconnect, clear all history and cookies to see the system options when I log in.Question 1: Do you have a simpler solution for switching between the Home, Work and Office systems (these are 3 different addresses)? Question 2: Can I manage an S1 system with the web app?Thank you in advance for your help. Moderator Note: Removed private information. Modified in accordance with the Community Code of Conduct.

Tinny, Metallic, Physically Painful Audio on Beam Gen 2 After Several Months of Use – Am I Going Crazy? Hi everyone,I’m having a really frustrating issue with my Beam Gen 2 and I’m hoping someone here has experienced something similar or can point me in the right direction.After about 6–8 months of use, the sound quality suddenly becomes extremely harsh and unpleasant, especially when using Audible or Spotify through the Sonos app. Voices take on a tinny, metallic, almost “radio-crackle” distortion, and the highs become so sharp that it causes physical ear pain and worsens my tinnitus, even at low volumes. At the same time, the mids become barely audible, and the lows turn into a solid wall of sound, almost muddy and overpowering.This has now happened with two different Beam Gen 2 units, both showing the same symptoms after several months both at 6 to 8 months. I’m using the Beam connected to an LG C4 via eARC HDMI. I’ve already tried all the standard troubleshooting steps (rebooting B

As the title says, I tried hooking up my Hisense 65Q9G to the Arc Ultra via ARC and have not been able to get 5.1 to come through properly. If I set the audio channel to in mpv (video player) to stereo or 2.1 the sound seems to come through fine, but when 5.1 is sent to the TV centre (or front in general) channel audio is missing, so dialog are notably absent. This is when the source is my desktop, which was sending 5.1 DD successfully to my old Denon AVR. Playing a video from the TVs Prime app seems to work (5.1 surround), so it seems the issue may just be a failure to pass-through, rather than not being able to provide the data to the Sonos via ARC at all. Does anyone have any experience with this or similar “old” TVs with ARC? It is starting to look like my only option if I want to stick with the Sonos setup is to upgrade to a TV with eARC (with confirmation that the particular model actually handles external pass-through properly).PS: ARC is indeed selected in the Audio menu of the

Why is there no method to directly remove a speaker?  I have to wait for a timeout for my blown Sub 3 to be removed?These nanny-only methods are infuriating.  Some of your customers want to just get things done.  SONOS you can do better. 

One of the stand pole caps, for Era 300 stand, cracked during installation.  How do I get a replacement? 

My play5 gen2 operate only by Ethernet. No way to Connect by Wi-Fi. Suggestions?

Are there any speakers or a sub that can be paired original arc?

I have the beam soundbar connected via HDMI (eARC), with a Sub Mini connected wirelessly to the beam.   Each time I turn the tv off, the sub disconnects from the Beam.  I have to unplug the Beam, then power it back on - the sub reconnects.  Any suggestions to keep the Sub Mini connected to the Beam?

I have a Sonos Roam (first generation) and a Sonos Connect:Amp (maybe 1st gen).When using the Sonos App - I can see both the amp and the roam, and control music. Things work flawlessly beyond the app being horrific.When using spotify directly - I can see both the amp and the roam and control music. This experience works the best.When using Apple Music - I can ONLY see the roam, and control music. I can’t see to get it connected to the amp. I have tried normal troubleshooting steps (restarting amp, etc), however nothing have been able to work. I’m trying to transition from Spotify to Apple Music. Any ideas to fix? Does the amp just not work with airplay but spotify is able to work around it?

I have a Sonos Beam Gen1 + 2 Play Five Gen2 + Submini. When playing music using the Sonos App, the Submini has no sound; the diaphragm doesn't respond. Could someone please help me? Thank you.

Hello, I have bought a new sofa “paramount” from Sofology UK. It comes with vibrating seat function for enhanced movie experience. Not considering how locked down the Sonos system is I have clearly overlooked this. The sofa can connect via Bluetooth to the Tv and works fine but this means not using my beam or 100s that I use for surrounds. I appreciate this is a long shot but is there any work around I could do to make use of the sofa. Only option I have come up with is to link my phone to the sofa and play the film both on my tv and phone at the same time, but this would not work for any live Tv and is also just a faff. Thank you in advance for any help.

Noticed that when using tv audio swap the Dolby Atmos music is compressed greatly. Will there be an update to maybe like; uncompress it I guess

So i own 2 Play:1s. And the one downstairs is fine, and works normally, The one upstairs (the one that’s having issues), works fine in the sonos app, but on alexa, it still said device offline. So i looked it up, and found that i could deregister it from my alexa account, then add it back, however when i add a speaker, it doesn’t find it during the search.  

I have 4 x Play:1s and am getting fed up with the workarounds I have to use to play my own music. I know Play:1 isn;t compatible with Airplay per se, but I thought there might be a way of getting to work if I add a 5th, more recent Sonos device to the group. Is this is true, and iso, could somebody advise on the cheapest/easiest way of doing this? Thank you