Fix & Optimize

I have an LG OLED TV, Google Streaming 4k, HDHomerun 4k, Sonos Beam 2 with 2 play 1 speakers in surround sound. I had the strangest experience.  I was watch a movie on Disney when a commerical came on (I’m cheap) so I used my LG remote (instead of the Google Streamng remote) to mute the commercial.  (I like the feel of the LG remote and thought I didn’t matter which remote I used.)The TV went blank for a second and when it came back I had no sound.  When I tried to go to TV speakers sound would play for a second the go silent.I tried a number of approaches to bring back sound - thinking it was an LG issue or an HDHome run issue.  Finally just unplugged Sonos beam and plugged it back in.  That fixed it. Strange.  I have retired the LG remote.

I purchased an Arc Ultra , 2 Era 300’s and a Gen 4 sub and I’m regretting it. I’m so tried of rebooting speakers, rerunning and rerunning and rerunning True Play, and calling tech support WAY too many times only for them to say their diagnostics finds nothing wrong with the speakers. Do you know why the diagnostics always finds nothing wrong with the speakers? BECAUSE IT”S NOT THE SPEAKERS, IT”S THE APP.!!! Instead of running worthless diagnostics on my speakers, why don’t you run some diagnostics ON YOUR APP? if you do, you’ll find the problem. AND HOPEFULLY FIX IT!!! Don’t get me wrong, the speakers can sound great, but then comes the app glitches and they suck. If the app doesn’t get fixed, you might as well save your considerable amount of money and just use the speaker on your TV. At least you’ll know why the audio is so bad. 

Hi, I have a first generation Arc a gen 3 sub and two Era 300s in my living room. The Era 300s are set up as surrounds but I regularly unbond them for music and don't think they sound great as surrounds.They seem just too quiet and I find I have to push all the levels up to max to get any real impact.For music they are way better just as a stereo pair.I don't think there is anything wrong with the speakers I just don't find the implementation to be great. It bothers me no end that Sonos won't let me enable the centre channel. in my room it would be better the centre than the far side channels.I also wish there was a music mode for the Eras so that they can be set to just those for music, unpairing is ok but it plays havoc with my room setup in the app and Alexa.I do love Sonos and have speakers in every room but am just disappointed with this setup. I kind of just lived with it until now but it appears other brands are making some interesting stuff. The LG Soundsuite is looking interes

Hello community,I bought a pair of Era 300 additionally to my Arc Ultra and Sub Gen 4, and I'm looking for how to position them the best in my living room using a pair of Sanus tilt&swivel wall mounts. The room has an L shaped sofa against the wall.I'm having trouble to decide on the height - should it be hang higher to increase the distance from our heads? At ear level? A few inches higher? Near the ceiling rotated upwards down? Also, I'm having trouble with choosing the best location to mount the speakers. The left speaker can be mounted in any height in the backwall, but the problem is with the right speaker due to a window near the right wall. I thought of these options:1. Place on the backwall between the window and the right wall, in any height. Con: there will be just 2 inches between the speaker and the right wall (>8 recommend?) 2. Place on the backwall under the window at >8inch from the wall. Con: it will fit but be just 2 inches from our heads.3. Place on the righ

Currently it is not possible to see all my added internet radio station in the Sonos web app in favorites of Tunein. It looks like it depends on the browser window width so I see only 6 out of my 32 added stations.Will be nice to have possibility to see and start playing any of my internet radio station added to Tunein favorites.

Not sure if this has been mentioned before...but how about a bedside style clock with internal speaker so can be used as alarm clock with option as a clock with speaker that can be used with sonos or bluetooth from mobile phone or whatever.I’m using a Roberts retro style Revival Rest clock/radio  and would love it to be wifi and available to sonos app.Just an idea and with a nice retro style I’d buy one.

Hello there  I have Sonos arc, Sonos sub and two picture frame speakers. Due to recent electric outrage all my SONOS products are not working or turning on.  Is there a way that it can be repaired ?  Will Sonos repair it ? I live in India if anyone any contact can you pls help me 

Hello. I’ve scoured this forum for hours trying to find an answer with no luck so far, so here goes with my post looking for help please from all you clever people…I’ve tried lots of different SMB settings etc, but in the end regardless of those settings it simply comes down to if I add my Synology NAS shared music folder path using a Synology administrator account all my NAS music shows and it works fine.  If I repeat adding the same folder with read only (or read/write) standard user account credentials (what I want to do to tighten security), it tries to add (I can see the SMB3 connection request in the Synology log centre) but quickly throws a “can’t find path\folder anymore it might have moved…” box.Any ideas to configure the standard user account? - I know this starts to blur across to a Synology topic otherwise and the admin account might be bypassing something or has a deeper permission allowing it to work??I’m running S2 on my 8 speakers, the newest being an Arc.  Everything e

Even with the launch of the new Amp Multi, there still does not appear to be a way to power my 7.1 surround system without also buying an amp from another company such as Denon.  Am I missing something?  Seems like an obvious gap.  Please ship an Amp with HDMI eARC and Dolby ATMOS surround decoding for 8 channels plus a sub.  The Amp Multi could have been great to target multiple use cases. 

Hi,I currently have a great setup of an original Sonos Arc with a Sub Gen 2 and 2 x Sonos ones at the rear….would I be better upgrading to the Arc ultra or 2 x Era 300’s at the back??? Thanks 

When will Sonos offer Apple Shortcut actions that allow users to stop music playback on Sonos when leaving the house or start playback from a specific music source or playlist when entering the house? Shortcut tasks for the development team:- Start Sonos playback- Stop Sonos playback- Select/play Sonos music source- Select/play Sonos playlist What is the current status of the review process, and when is the integration expected to go live?

Hi everyone,I am currently planning a new audio setup for a dedicated living room centered around a Samsung Frame TV. The absolute priority for this project is strict minimalism; I want to preserve the "art piece" aesthetic of the Frame TV completely, which means no soundbars or visible front speakers underneath or around the display.To achieve this, I am planning to use a Sonos Amp to drive a pair of Sonos Architectural In-Ceiling Speakers by Sonance, paired wirelessly with a Sonos Sub.This system will also integrate into an existing first-floor Sonos ecosystem, which already features two Sonos Five (one in the fireplace area, one in the dining area) and a Sonos Move (dedicated to the kitchen area). The main goal is to use the ceiling setup for TV audio, but seamlessly group it with the Five and Move for whole-first-floor music streaming when the television is turned off.I have attached a layout diagram of the room for context. The TV is mounted on the front/left wall (Red circle), an

I started having an issue a few weeks ago where my Family Room speakers keep dropping whatever music service I am streaming.  The Family Room consists of a Playbase, Sub and two One’s.  All of the other speakers are working fine and I can listen to TV audio without issue.  I have restarted my router and all of the speakers and the issue persists.  I tried contacting support a few nights ago and that wanted me to log into my router and change the network channel.  I was unable to do so as my ISP seems to have reset my password.  Although I am not sure why I should have to make network changes if all of my other speakers are working fine.Maybe the Playbase is just old and it is time for an upgrade?  Anyone else experiencing issues?  

Can someone explain to me why on earth Sonos decided to discontinue support of SonosNet on the new Era speakers?  I have had a whole-home Sonos system for about 8 years now, and for much of that time I had constant issues with speakers cutting out audio or completely disappearing from the app while connected to my Google Wifi mesh network.  Finally, not that long ago I move all of them over to SonosNet via my Sonos Beam, which immediately resolved these issues.  Before this revelation, I was very close to getting rid of my entire Sonos system and moving to something else, because I was so sick of all the time wasted trying to troubleshoot this system, not to mention the complete nightmare the app has been over recent years.  This fix renewed my love for Sonos products, so much so I recently decided to upgrade some of my speakers and one of those purchases was the Era 300.  I was torn between the 5 and the Era 300, but given the room this was intended for and the fact that I wanted to f

Hello Sonos Community.I recently, and finally, moved my Era 300 pair to the behind the sofa position. The point here is, as you can see on the pictures, I don’t have space to move them further back, it’s a passing way, so, they have to be that close to the back of the sofa. My question is, do you think the height and orientation is good like this? If you can see a white pillow in the middle of the sofa, is where my head usually is while watching TV. I guess I should not do a inwards rotation of the Eras, right? Because of the lateral firing speakers.Thank you very much for you time.Cheers 

After there was an update, I tried to apply it to the speakers, but the app froze. I uninstalled it and installed it again. Now it no longer recognizes anything from my existing system—it can't find any devices on my network, even though nothing on the network has changed.This is simply ridiculous. I'm expected to use an app when I never know what to expect from it. At the moment, I can't control anything at all.Do you even know what you're doing with these updates? This is the second major failure I've experienced, after the huge app update a few years ago.I no longer want to be your customer. This has gone beyond all reasonable limits.Build 87.00.38-release+20260715.c25fd00

Hello,I’m hoping someone can help me ensure I get the settings right on my setup. The reason for this is my Sonos Arc keeps cutting out, this causes my TV to switch to TV Speakers then back to the Sonos Arc and its driving me nuts when trying to enjoy TV. Also sometimes I will start watching TV but the Sonos will not engage and so the TV Speakers are used, I have to turn off the Arc at the plug then turn it back on to get the Sonos to take control of the audio output.I have a Sony XR-55A95K Bravia 4K VH21 and a Apple TV 4K (A2843 + 128GB) running TVOS 26.5. All connected via HDMI Cables (Apple TV --> TV & TV ( HDMI® eARC port)--> Sonos Arc).I have replaced the HDMI cables to remove the possibility of a faulty HDMI cable causing the issue, the Arc is connected to the internet via Wi-Fi and my Apple TV is connected via Cat 6 Ethernet cable.I’ve also factory restored my TV but no difference and even re-set the TV and didn’t connected it to the internet or setup and ‘Smart’ featu

I’ve been invested into the Sonos ecosystem for a while now. I’m waiting for delivery of a stereo pair of Fives to go with a turntable. The question is should I upgrade my aging surround set up, namely my rear Play 1’s and Playbar. My mini sub is fairly new and doesn’t need replacing. The build quality of my Play 1’s and Playbar is such that they still sound good to my ear. Does the new stuff blow it out of the water?

BLUF: Upgrade your HD HomeRun to the latest firmware.Just putting this out there after spending the better part of two days troubleshooting sync/garbled audio issues on my 8-zone S1 setup. System has worked great for over 10 years on the current network, then one day this week started having crazy network problems when playing out from a zoneplayer, especially if I grouped zoneplayers.Wireshark showed massive amounts of IPV4 and IPV6  Multicast DNS (MDNS) frames sourced from my HD Homerun, which didn’t make any sense since HD HomeRun has nothing to do with my music setup.  Anyway, after thoroughly investigating switch configs, I had a look at the HD Homerun FW release notes.  My FW was from 2024, and as it turns out sometime in 2025 they released an update that fixed “compliance issues for MDNS”.  I upgraded the HD Homerun to the latest 2026 FW and problem solved.  I would not’ve known to susspect the HD HomeRun without the packet capture.

 SONOS STEREO SYSTEM SET UP: Sonos System is only currently displaying correctly in brown app on Computer…correctly in black app on phone...THIS IS AN ALALOG SET UP...NO OPTICAL OUT ON SOURCE_LENOVOLiving Room System 1:Lenovo ThinkPad 21JTS0BY00 -> fii0 K11R2R USB DAC -> Fulode EQ315 graphic EQ -> Sonos Amp -> Mythos 5 Definitive technologies passive speakers + definitive technologies powered subwooferBedroom System 2:Sonos Port -> Fulode EQ315 graphic EQ -> smsl AO300 pro dac power amp -> Chartwell PM 110 passive speakers + Velodyne vrp-10 powered subwooferSpectrum Internet services….Lenovo, sonos amp, sonos port all ethernet hardwiredISSUE: no matter set to living room…or bedroom…starts in living room…when set to bedroom…always drifts back to living room….sometimes choices appear in brown app…sometimes not…always has to be manually set and reset in brown app when system drifts back to living room system….also EQ is always showing activity in both systems simultan

I have 2 older moves that are not compatible with the new system I’m trying to grow with 2x era to start.   If I’m in the living room I will use 2 eras, otherwise I’ll use 2 Moves 1st gen and put them wherever I want. This is ok I’ve accepted that. The problem is that if I play something on Spotify in the living room and choose 2 Eras, it will play in the kitchen on Moves instead. If I switch back to Eras it will only play Sonos radio, not Spotify. I have played with the app forever trying to fix it. What gives?

i am mounting my sony bravia k-77xr8b tv above fireplace mantel that is 56" high & 9" deep. viewing distance is 11 feet.i want to add my sonos arc ultra soundbar to the confirguration by attaching it to whatever mount I use. Should i use the sanus tilt mount VLT7 and Sanus soundbar mount for arc OR use  the Mantel Mount model MM-MAX1? Viewing distance is approx11 feet from fireplace.  No heat issues as we dont use fireplace.  Secondly, If i use the MM-MAX1 TV Mantel Mount, will the arc utra attach properly to its included soundbar mount?

Hi, I was hoping you could help me with an issue.I have the latest Sonos soundbar connected to my TCL TV via an HDMI cable. It’s plugged into the correct HDMI eARC/ARC port, and I’ve enabled all the necessary settings on the TV so that the soundbar should be controllable with the TV remote.The problem is that I can currently only control the soundbar using the Sonos app on my phone or the IR remote that came with my set-top box. However, I’m no longer using the set-top box because I’ve switched to watching TV directly through the TV’s built-in tuner, so I won’t have that remote anymore.I also have the original TCL RF remote, which should be able to control the soundbar, but for some reason I can’t get it to work. The soundbar doesn’t respond to it at all, even though everything suggests it should.I’d really appreciate any advice on how to remove the old remote from the soundbar (it doesn’t even appear in the TV settings anymore) and how to pair or add the new one. At the moment, the so

My Sonos move is missing from app, usually fix probs myself but unable today.  Sonos te h tell me to interfere with my Sky router reducing 5 ghz to 2.5 GHz.  I’m a not tech savvy woman aged 75 who is terrified of interfering with router.  Sky says I shouldn’t, Sonos says I should.  HELP!  I’ve NEVER been ask by Sonos to change anything in router, they have ALWAYS managed to get my system up and running by having me running from room to room switching this on and off, you all know the procedure, exhausting.  Extra exhausting today, still without my old beloved MOVE!  Any help out there?

Sometimes when the Move is in a group and I press play, every speaker starts except the Move. It says that it is playing music and I can change volume and stop all speakers by pressing pause on the Move. If I remove the Move from the group and starts the music from the Move and adds all the speakers, everything works fine. I doubt it us the Wifi since it works when the Move is alone and the other added after. How to fix this so that the Move can be added to a group without be the "first" speaker of the group?