Fix & Optimize

Hello all,  Recently got Samsung The Frame (2020) and Sonos ARC. Sound started cutting out for 10 seconds then playing one second of sound in loops like that.  many hours to both companies support. Both made me do hard updates. No real change. No fix. Does anyone know if this is fixable. Actually fixable. I want to keep the arc but if it don’t work I have to take it back before my return policy runs out.  Many posts on here about it but all 6 months or more ago.  thank you for any insight. 

I am adding a Sonos ARC sound bar connected to a Sony a8h and want to connect to my Sonos amp. Is it just one HDMi to the tv and then group the speakers in the app?

My sonos 1 doesn’t connect since I moved home tried to reset and set up temp connection etc but still not working  any help appreciated as it’s pretty much useless just now  many thanks 

I received my Gen3 sub and paired it with Arc sometime ago, and I noticed that whenever something is payed through the TV, the sub will make this constant tickling noise like a bad PC fan. I have seen another thread about this problem, and I requested an RMA for replacement. The second sub I received have the exact same problem(even a bit worse than the first one).At this point I am not sure if I should spend more time requesting for another replacement. The noise is not noticeble from more than a meter away, but if you stick your ear close enough to the opening you can hear it. I have updated my system to the new 12.1 software, and it did not help. If this is indeed a widespread problem I think sonos should provide a solid solution for it. What is more, the problem is inconsistant with the content I played. If I play music through airplay or the sonos s2 app, the sub makes a hissing noice which is much less pronounced than the tickling noise it makes when playing through TV. I wonder

Hello I have a Sonos Play 5 version 1 here. I have already changed the PWM only the diode or transistor with the code F2 is defective. Does anyone have any idea what it is? I also do not find a correct example circuit on the internet to possibly find out for myself. Ciao Stephan

 I am having with S2 and an iPhone 12 pro with iOS 14.3.  The issue I am having is that when I leave S2 open the notification sound for text messages and when I close the phone are extremely low, barely audible.  The is no issue with the notification sound for the phone.  When I close S2 (remove from memory) the sounds for text messages and when I close the phone are normal.

Hi all — I recently upgraded from the Playbase to the Arc, and my TV from an older Samsung to the Sony X950G. (I have the Sub and Play:1s for surround, too.)I noticed a strange phenomenon almost immediately, though, which Sonos support wasn't able to help me with: For many movies, even when the volume is low, the dialogue is maxing out—that is to say, the voices sounds as if they've gone into the red on a volume meter, like they're shouting into a microphone at close range: distorted and a bit fuzzy.Has anyone else encountered this issue, by any chance? I'm playing everything through my Apple TV 4K. I've been considering upgrading my HDMI ARC cable to, say, a Monster, but wanted to check with y'all before putting down the dough. Thanks!

I have a 5 zone SONOS system and I am not a YouTube music user and do not intend to be one.  Too damn many subscriptions already.  And the app is terrible for accessing the 10,000 songs I have on the SD card in my phone.However, I AM interested in casting the music from YouTube videos to SONOS, and ideally, have the music go to SONOS speakers and the video go to my TV.  There are thousands of great YouTube music videos that I want to watch and listen to via SONOS.The real problem here is obvious.  It’s a battle between David (SONOS) and Goliath (Google) for domination in the streaming music business (both on-premise and via the web).Sonos is a good size company and they are a pioneer in high quality whole house synced music streaming….but we all know how this is going to go.  Google is already winning the protocol battle and SONOS will be forced to add that to their system (for a price of course).Non-Google apps and streaming services could choose to support SONOS and Google Cast but o

I would love to be able to pair my Arc with my two Moves for surround sound. As I understand it, I’m currently only able to set up Ones as surround speakers, but being able to do this with Moves would be ideal because I wouldn’t want permanent speakers for this. What I love most about the Sonos system is its versatility, and this one limitation is pretty disappointing.

It should be made clear that the Sonos Alexa interface is very limited. The sonos speaker will not control any Alexa smart devices or skills. After months of trying to get 3 Alexa enabled Sonos to work i now have an email from Amazon to confirm that smart devices cannot be controlled using the 3rd party speakers. :-(

I have a sonos Sub. I think it’s a Gen 1 but I’m not entirely certain.  Everything seems to be working fine. It’s updating correctly, its connected, visible in the app. I’m able to join it with other zones easily.  The problem is there is no audio output.  If anyone can help me out here I would appreciate it, please let me know what you need to know. 

Hello all,I recently invested in all new equipment including 5 Sonos Amps, 1 Sonos Port and 2 Sonos One SL units.  The Sonos Port is connected to my new Onkyo TX-NR696.  I purchased this unit specifically for the “Works with Sonos” integration.I’m running into a very frustrating problem.  The “Works with SONOS” features (SONOS app volume control, input switching) stop working as soon as my 2nd Sonos One is powered on.  Currently the Onkyo, all 5 SONOS amps and the port are connected via ethernet to the same network switch.  In this state, I can get into the Onkyo Hardware Menu, go to “works with sonos” and it will find all these SONOS devices and I can select the “Living Room Port” and everything works as advertised.  If I plug in (power only as the One’s are connected via WiFi) 1 of the One SL’s, everything will continue to work.  Once I plug in the 2nd One SL the Onkyo integration stops functioning.  (No volume control, input switching, etc).  If I go into the Onkyo menu and attempt

IN FRENCHBonjour,Je souhaiterai bloquer la connexion à mes enceintes Sonos aux périphériques autorisées.Dans spotify (ou ailleurs), les enceintes sont proposées et on peut se connecter dessus sans aucune sécurité.Je souhaiterai que les enceintes ne soient pas visibles que par l’application sonos.Merci d’avance.Sébastien.IN ENGLISHHello,I would like to block the connection to my Sonos speakers from authorized devices.In spotify (or elsewhere), the speakers are available and you can connect to them without any security.I would like the speakers to be visible only through the sonos app.Thank you in advance.Sebastien.

Hello, it seems that every time my sonos system is running fine and I install the new update for the desktop controller it completely breaks my system. I have 10 sonos products and some now do not show up in my device list, streaming services for music all of the sudden have the wrong encoding and will not play, or will completely stop playing everywhere half way through a song. Every time we update it seems to be one problem after another. Does anyone else experience the same issues, and is there any resolve for audio disconnects and speakers disappearing? Again, my system was running fine before the most recent update. These issues have happened in the past after updates to the desktop controller as well but resolve over time after multiple router resets. Everything else on my home internet works fine, no boost networks that could interfere (that was another problem I discovered in the past and corrected). 

In the last couple of days I have not been able to see my audible audiobooks in the Sonos App (and in the Sonos controller on a mac), when I go to the audible section in the app (I use Audible.co.uk) I just get the message “Could not browse Music” instead of the normal list of audiobooks. Now I tried re-adding the service, that did not solved the problem, I tried to re-authorising my account that did not solve it either. I can see the audiobooks I have added to MYSONOS (the books I listening to right now) and they also show up in the recently played list but I cannot see my entire library in the audible section of the app. Now I do have a lot of audiobooks in my audible library 400+ but I have never been able to use the search function in the Sonos app to find my books (it always just say “an error has occurred try again”) so without the list I am rather unable to find and listen to my audiobooks on my Sonos speakers (Now I do know I can play them through the Audible app via Airp

Bonjour la communauté,je voudrais associer 2 enceintes sans fil avec mon installation existante (ampli marantz 7001 + 2 enceintes colonne Cabasse jersey filaires), tout ça dans la même pièce.Le matériel “Sonos Port” peut-il être la solution ?Le son Cabasse et le Sonos est il très différent ? Merci pour votre aide, Benjamin

I have 2 systems, One for my home and one for my work. I want to move a play 5 from work and put it on my home system. I disconnected the one i had on the home system. Now i can’t get either one to work. Is there a way of restoring both the sonos router and the speaker to factory settings so i can start over? I’ve tried doing the unplug and such but when i get to the step where is asks to press the connect button it keeps saying it won’t work. I’ve tried live chatting but they were no help. I;m really getting frustrated with sonos!   

Here we are almost 1 year on chasing customer support and Sonos will still not acknowledge the fact I have faulty products even when I have moved property and WiFi provider the problem persists with the faulty equipment.  1 year of chasing is unacceptable and pleading with them! All they do is not reply for weeks and then pass me over to someone new and we begin the cycle over and over!  This has become to much and has in all honesty really effected my mental health during a global pandemic due to the negligence of Sonos Support.  I have spoken with trading standards and financial ombudsman about purchasing from Sonos, for anyone interested happy to share more details as you will be within your right to seek legal action if you are facing similar issues.  I hope this year someone acknowledges the horrendous support and acknowledgment for consumer well being! I am going to paste some of the responses I have had from different people at Sonos who have outright stated they don’t care and

Hi All,   I wanted to see if anyone else has experienced really poor service for a premium brand like Sonos. I have chased them for 3-4 weeks for support and I am greeted with someone called Neelam who was abrupt and rude over email. My beam and Sonos one system is malfunctioning and does not stop cackling, I have had the items for 1 year and paid a fair fee for them as we know Sonos is not cheap. I have not had these issues with BOSE in the past good customer service, product that has not malfunctioned less than a year in to ownership! I love the ease of Sonos and sound quality was good at first, but I really am getting no where with the support. It is affecting me mental health significantly and is becoming overwhelming. Has anyone dealt with a manager or director at Sonos I can contact to aim to get a resolution to my technical issues with my product? Has anyone else had issues with the support and or product in the past?    Thanks! 

Hello, last week Ive found my Sonos 1 without any light, so I started to troubleshoot and the yellow part in the picture is damaged, plastic and wires are cuts. DXTPQ2020-225, didnt find any parts info for replacement, any idea ? Thanks

Like many I am now unable to listen to my TV over Sonos ...it's has gradually over the past few months got worse and worse since going over to the new app...it started with stuttering sound to complete blanks ...now the app will not even recognise my TV...this is since this new Success box that keeps popping up every time it decides to play anything...with my recent expansion of purchases a sub and two ports I thought with the addition of a second beam I would be set up .....but no new HDMI cables switching on off the linking, the booting unplug this change that...so I am sat here with 2k worth of sub beam left and right which can't play anything from my TV so apart from Spotify it's pretty redundant...absolutely fuming like others check my TV firmware etc I'm sure il get we are working on it...but I expected a lot more at this price not happy at all with my purchases or choice of equipment in future I will go elsewhere but it's a bloody expensive mistake ...

After accidentally logging out of Apple Music, I ran into the recurrent loop of Sonos trying to reauthorize Apple Music without ever completing the task. The following was the maddening cycle which happened on my old iPad 2: Sonos popup appears asking to Reauthorize Apple Music Account - only option is to click button that says “Reauthorize Account.”  After clicking Reauthorize Account, iTunes app appears and it thinks for a long time and then finally a popup window appears saying: “The apple ID ________________ will be used for Apple Music on Sonos.” This popup window has only one option which is a “Continue” button. After pressing the Continue button, nothing happens for a while. Then Sonos app re-appears with the original popup asking you to reauthorize Apple Music.  Go back to Step 1. After trying all different options including logging in and out of Sonos and Apple Music, I found one simple solution. After you Reauthorize once, enter your iTunes password, and then see the Reau

I’ve tried everything to connect. No success. Had system for years, never an issue.

Sporadic dropout of AMP from my tiny network of 2 sonos devices. No changes in location or any other disturbances. I see in my router that the amp suddenly sometimes switches to the other of my 2.4g/5g network but not sure that matches with the dropouts timing wise.have rebooted, reset, disabled/enabled wifi etc. Not sur what to do anymore, the sonos one works flawlessly all the time. Anyone has any ideas?

Is it possible? If yes, how?My Samsung TV Is the type UE48J6302.BestLuca Leoni