Contributor I

Sonos Play 1, trying to find parts to repair

Forum|Forum|8 years ago
April 8, 2018
27 replies
25739 views

Hello, last week Ive found my Sonos 1 without any light, so I started to troubleshoot and the yellow part in the picture is damaged, plastic and wires are cuts.
DXTPQ2020-225, didnt find any parts info for replacement, any idea ?
Thanks

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pauljbutler

Lyricist I

Hi, did you manage to find anywhere that sells parts? Last night my Play1 just stopped working and now wont power on. Sonos want £109 to send me a second hand one, rather than looking at it and just charging for the repair.. Looks like its a new one or over to another brand!

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pauljbutler

Lyricist I

Finally managed to fix mine, the first fuse on the board had blown.

T2A Antisurge, 2A 250v Time delay, Slow blow, radial round fuse from ebay £1.39 for 3... slightly cheaper than then £109 sonos wanted.

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ianidor

Lyricist III

hi swatiso
Did you find a transformer for the play 1
Any idea of the winding and output voltages ?
I had mine go bad and short circuit to ground
So I removed it and moded the play one with an external 24v dc supply attached to the caps on the bottom of the board
Not the best but it’s only until I can source a transformer ?

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ecordier

Lyricist I

Hi,

Following a problem in my electrical installation, my play 1 received 400V instead of 220V => it's doesn't work anymore.
I open it and find that the fuse is died => no problem to replace it but I have also 2 other components to replace but not possible to knows the value and the type of component.

Can some one can help me?

Component number TH301 and MOV301 see picture.

Thanks in advance
Regards

Edward R

Retired Sonos Staff

Disclaimer:
Please be advised that Sonos will not honour any claims (both in-warranty and out-of-warranty), for devices that are tampered with. Opening your device(s) will void any eligibility for replacement of your device(s), for claims both free of charge and those for a fee.

Try searching our articles for help with your question: https://www.sonos.com/en/support

Smilja

Why do you remove the comment from ianidor?
My play1 is not anymore under warranty => my only solution is to repair myself because I'm sure Sonos will not repair it for a correct price.

It's too late now, but Sonos may have offered you a replacement unit for a small fee.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

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ecordier

Lyricist I

After the replacement of the 3 components the radio work again. Thanks a lot to all for your help

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jlzentveld

Lyricist I

one of my play 1's looked to have power issues. ie no light.
After checking the above fuse on the main board, I found that it had blown. replaced and unit now working. ifixit shows how to pull it apart. easy fix. not sure if its a common issue. Regards

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Geert_4

Contributor I

Hi Emmanuel, I've sent you a message on your gmail-account. Could you please take a look at it? That would be so helpful and I would be so grateful… Or Ianidor, would you be willing to send me the info you gave to Emmanuel?

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Geert_4

Contributor I

On ifixit.com, you'll find references of the MOV301 varistor and the TH301 thermistor.
But not yet any equivalents for sale on a website.