Sonos Alexa not smart

Wrong!  I have over 100 smart devices in my home and all can be controlled via Alexa from Sonos and Amazon devices.

Perhaps we should restart this post with what issues you are experiencing and the steps that you have tried to resolve the issue!  It would also make assistance easier if you completed your profile, so that we know your location etc.  Help us to help you!

Here is the reply  from Amazon. Recd today 

Greetings from Amazon. Hope you are doing well!

I'm sorry to hear that you're facing issues while controlling the smart plugs.

I understand that you are unable to control the smart lights when giving the commands from the Sonos speaker.

I've checked and see that currently the smart devices like plugs and lights should be working when its connected to echo devices and given command on echo, but the smart devices cannot be controlled using the 3rd party speakers.

Further, I feel this may certainly be a potential option that we should consider to cater to the many of our customers who may be wanting the same feature as well.

I want to help you with this and I'll certainly share your feedback with our Alexa development team. I know they'll want to hear about your experience.

Please be informed that Alexa is in developing stage, and we are improving its performance by receiving the feedback's from our valuable customer like you. Your feedback helps us improve your experience with Alexa.

I'll put more detail  up if it helps 

@Rhinor I just asked Alexa on my Sonos One to turn on my lamp connected to a smart plug and it worked flawlessly. Sonos speakers CAN control smart home devices. 
 

Tell us what devices you are using and maybe we can help you.

I have eight  techin smart plugs grouped in various  rooms with attached speakers. The echo works flawlessly.

However the 3 sonos alexa speakers although  similarly grouped via alexa dont work. The response  is either " didnt find a divice " or " ok " but then not actually actioning the request. I have  tried controlling individual  devices and groups without sucess.

I have set it up numerous time from scratch without success. So i went to Amazon to be told third party speakers dont support smart devices.

Any help greatfully recieved. 

Hi

So I have Teckin smart plugs and they are controlled fine. Can you please confirm the following:

1/ That you have added them to the SmartLife App?

2/ That the plugs are listed as devices within the Alexa App?

3/ All of your Alexa Device and Group names are unique?

4/ Your Sonos One’s are shown as On-Line in the Alexa App>Devices

Rhinor,

I have tp-link Kasa smart plugs and they are working with Sonos Alexa too, so perhaps it’s to do with the teckin ‘skill’ not working with 3rd party devices. I would perhaps speak to teckin and see what they say:

https://www.teckinhome.com/about-teckin

Thanks for trying to help 

1 yes used the smartlife app first with great success 

2 all the devices and speakers are listed  in Alexa 

3 all devices have unique names. Socket 1...to socket 8 speakers  are kitchen, diningroom and livingroom.  Groups are livingroom kitchen Diningroom et al.

4 all devices  are online on the same bthub 2.4ghz 

Kitchen gp has one socket. Socket8. Ask the echo to turn kitchen on and it works. Ask a sonos and i get. Kitchen doesn't support that. Or ok and then takes no action. Also i get did you mean livingroom  when i say diningroom or kitchen. 

Bonkers 

Perhaps try removing the Sonos skill in the Alexa App and give it a few moments and then reinstall it again. Then recheck there are no duplicate devices and try again.

Okay, have you added your Sonos speakers to the relevant Alexa groups?  i.e. Add the Sonos One in the Kitchen to the same group as Switch8 - Kitchen? Have you tried ' Alexa, turn Switch8 On'? 

Error messages like '[Device Name] doesn't support that' is normally an indication that Alexa doesn't know which device to action.

With regards to dinning room, I've experienced issues with Alexa mis-understanding, as she tends to stop listening after dinning.  

Edit:

I've just noticed that your Sonos speaker in the Kitchen is call Kitchen and the Group Name is also Kitchen. Sonos devices don't support On/Off, so that's why you are getting the error message.

I use the naming standard Room Name + Device Type, so your Sonos device would be called Kitchen Sonos ( you would need to change this in the Sonos App). This would remove the duplicate Device and Group name.

Right. I've  renamed all sockets and speakers. Disabled and reenabled all the skills.

All of the sockets and speakers listed in alexa app. Groups removed and  reestablised

All Works ok from echo from my phone  and a laptop.

Sonos either  says ok and does nothing or is say i can't find a group or divice "named...."

The sonos will play music general as instructed but can't find any spotify play lists and most frustrating is the fact that any stop requests are just ignored. 

Stop works on echo phone and laptop. 

Is there  a profile to edit as one of the replies is can't  find a device called socket 3 in Ryan profile. I asked for socket  7.

I'm about to believe the Amazon email that third part smart speakers are not supported.