Sonos Alexa not smart

I appreciate I’m having a bad day … but I thought ‘Ryan’ was the OP’s name and it was just his Alexa profile that it was referring to - which would be correct.

One thing I did notice and was wondering about, is that usually in the Sonos App the speakers are often given a room name, like “Living Room” for example - but in the OP’s Alexa app ‘groups’ (screenshot) there is quite an unusual sonos device name (I think) “Livingroom Sonos” ...so I’m wondering if that is ‘perhaps’ part of the issue here? It’s difficult without seeing the Sonos devices and the Alexa devices.

Thanks all for trying to solve my problem. 

John b "alexa Livingroom on" or similar instructions gets  an ok reply from alexa but no action. If i give an instruction for an individual socket Alexa says did you mean livingroom and then does nothing. 

The speakers are brand-new. 

All devises work as they should via the echo my phone and a laptop app.

Music play when instructed via sonos  but sometimes says "can't find a divice named Spotify " haha.

All use  the same hub and same 2.4ghz channel 

All devices plugs speakers  have been removed renamed and reinstalled.

Ken - the speakers were named "Livingroom " to give speakers unique names sonos was  added.

The profile name i didn't at first recognise is the Amazon prime profile name. And its all correctly coupled to Amazon and Spotify. 

John B More - settings- profile  shows my correct profile .

The odd thing to me is that all works fine with phone a laptop and echo. Its almost as if im missing  a sonos settings. 

Thanks for giving your time to try and help.

Think i will probably just have to use my phone. 

Any thoughts on why my sonos will play music on a voice instruction but will not STOP no matter what variation of the instruction. I can change  the music or radio but cant stop or pause??  

Cheers chaps

I wonder if this is a network related issue, although why it works with echo devices, I’m not sure.  Could you have a look at this post:

Tips & Tricks - Resolving random issues impacting Sonos devices.. | Sonos Community

Had this issue all I had to do was re authorise the alexa in the sonos app. Fixed it.

No success. 

As suggested in the link ( Uk media)Checked the IP addresses for duplicates on sonos  and plugs all unique and sequential. 

Re initialize everything. Again. Including Alexa and started  from scratch  with smart plugs. Still not working.

Its still telling me that there are several devices called livingroom. There aren't.!!! And if it thinks its found a device it says ok and takes no action. Most of the time it can't find device called..…

Its as if the speakers  are on a different hub.

Dissappointed. I'm  now  giving up. :-(🤬

Thanks  all.

Sorted.

Having uninstalled and reinstalled the Echo.Alex app, sonos system and smart things app and all plugs and lights i had a eureka moment. 

When reinstalling alexa it remembers your smart skills. Despite disabling and and later reenabling these this didn't  work. So i uninstalled all smart skills first and then reset alexa from scratch as a new device and reinstalled all the skills. This time it worked and sonos now controls the plugs 

What a polava.

Thanks all.