Fix & Optimize

This is a feature request, I would love DTS-HD / DTS:X on my Sonos sound system. I have a lot of 4k Blu-ray’s that are mastered in DTS. As a premium sound system, it feels weird to not have this feature. I love my system, this is pretty much the only negative!

SONOS IS THE WORST F****** SOUND SYSTEM EVER, it never works, connectivity is awful, ALL THE TIME. Thank god I purchased from Costco because ai am heading over and returning all my speakers , over $2k , bytes be ware , SONOS DOES NOT WORK, but they still charge you a f*** lot of money for their Minimum Viable Product Speakers. F*** you SONOS.  Moderator Note: Modified in accordance with the Community Code of Conduct

Every time I start the App I have to reauthenticate Deezer by adding it as a service. For me this started yesterday and is still an issue. Is anyone else having an issue?Once I reauthenticate everything works and I can select and play music.Any speaker actively using Deezer functions as expected i.e. I can restart paused playlists or flows. I think this means the speakers are retaining the authorisation but the app is not.

My Sonos arc s19 is not turning on after an electrical discharge 

Hey all im trying a fix my SONOS gen 1 which is powering up but consistently getting a white/orange led.  I went thru the whole network, register stuff nothing which then led me to do check on the actual board.  Looking at others issue with i saw common one for PSU was changing a blown R37 chip i then noticed on the videos beside R37 there is a R76 chip.  Nothing seems to be fried on my board but i do see mine is missing a R76 chip.Trying to find out what type of chip is this is it the same as a R37 - resistance smd 1206 1 ohm 1R00 (R77) 

Hi All, My system:  Beam (gen 1), and 2x Symfonisk bookshelves as surrounds.TL;DR:  You might be able to use SonosNet to connect your Surrounds back to your system, if nothing else is working. I’ve been having a heap of issues connecting my Symfonisk bookshelves back into my living room system after a change of wireless router.  It’s honestly caused me a lot of stress, and cost me a lot of time… so I want to post this to maybe save at least one person the same pain.I went through the recommended factory reset route on every speaker in my system (multiple times), but the Symfonisks would always disappear from the system as soon as the Sonos app had completed its work.  Sometimes I got a message like “Your speaker has been added, but may not appear in the System tab[...]”, but power-cycling the speakers didn’t work.  If on the rare occasion they did not disappear at this point, they would appear as ‘unregistered’, and then disappear as soon as the app tried to register and update them.  

I’ve had issues when adding songs to my Amazon playlist and the Sonos app would not update with the added songs.  After reading multiple posts in this community I found a workaround that seemed to solve the issue for me.These are the steps I used after adding songs to my Amazon playlists:In the Amazon app select Home, select top left (user), go to settings, scroll down to ‘refresh my music’.  Takes a few minutes to complete the refresh. In the Sonos app select your speaker, go to the queue (bottom left) and clear the queue using the trash can. Once the Sonos queue is clear add your Amazon playlist and it should recognize the updated songs.  At least it did for me.  There still seems to be a 300 song limit for Amazon playlists.

Holy ****, over a year and this app is still a massive piece of ****. Updated the software manually (auto update was on) and some speakers just vanished.  Moderator Note: Modified in accordance with the Community Code of Conduct.

As anyone who uses Google Assistant routines on Sonos knows, it was quite a while ago that Google started saying “Sorry, I don’t understand” to any action in a routine that attempts to speak a verbal output on a Sonos speaker. The bug came and went a few times, and then settled in permanently with no acknowledgement from Sonos or Google.I experimented a bit to see if there was any workaround, such as playing a standard sound effect (unfortunately Google doesn’t have any built in sound effects) or playing a pre-recorded audio file with the response (that works, but media volume is muted as long as the routine is running, so the audio isn’t very audible).If all you want is a simple verbal acknowledgement to know that the routine ran, you can add actions in the routine to increase volume and then decrease volume by the same amount. That results in Google saying “Ok” or “Got it”, and it does work on Sonos speakers.

Hi, I recently purchased Arc Ultra, 2x Era 100 & Sub 4 to produce cinematic sound throughout the living room. The TV (Panasonic TX50CX802B) unfortunatly is old but has Arc input which is the current method of setup, but only outputs stereo. Without purchasing a new TV with Dolby Vision / Atmos, is there any way I can extend my experience and get awesome sound with my latest sonos purchases?I have been suggested purchasing a media player (Amason Fire Cube Gen3) as it has a HDMI input and output, could that work?Any suggestions welcome apart from buying a new TV which will cost me same as the whole of the new Sonos Kit, agreed there are cheap brand TV, but i do not prefer buying it and lose out on the screen quality.  Thanks 

Has anyone received an update on the Metallic/Robotic/Tinny sound from the Beam 2 (and other sound bars) under vocals? I see this issue has been widely reported for years - initially blamed on HDMI signals from certain TV brands - but users have experienced it across many models, including Samsung, LG, and Sony. Suggested “fixes” include buying surrounds to mask the problem, turning the treble way down, or using an optical cable instead of HDMI (which defeats the purpose of Atmos), but none of these actually resolve it. Despite acknowledging the problem in community threads for years, Sonos continues to tell people to contact support and send sound samples/diagnostics for analysis. If they already recognize the issue, why keep pushing for more samples for years? I wish I’d found these threads before buying.

I'm on the beta program and in the UK. I asked Alexa to play BBC Radio 4 this morning and it said it couldn't. I asked Sonos Voice instead and it said the same. An Alexa device has no problem.I tried on various Sonos devices and got the same response. I rebooted my Move 2 and it still couldn’t play. I opened the Sonos (beta) app and it asked to be updated and took me to the downloads page, but there is no new app to download. I tried reinstalling the existing version and it still insists on being updated. 

I am so disappointed I kinda want to scream.  The company is worried about “badges” when their basic system is almost flatlining for me.  I had 13 pieces (responsible for the purchase of 40 others) and my system is almost flatlining.  Right now two Moves and the Amp are working.  I can’t get the S1 AP to even work as it immediately goes to a flash screen that you should use S2 because ALL components work on it (they don’t and Sonos knows it!).  In the vernacular of my old Navy days - YHGTBFSM!  I really don’t even know where to start.  

A wonderful playlist was spontaneously generated on my Sonos app titled Sunday Afternoon Mix from my personal music files collected over decades on various media then manually up loaded to Apple Music and combined with my iTunes library. 9,000 plus in total.   The mix generated by the Sonos app is the best I could have put together on my own. Problem is that I can only enjoy the playlist on my Sonos 2 platform but not my legacy S1 platform. I can live with that but would very much like to migrated the playlist to Apple Music or my hard drive/cloud so I can enjoy it remotely.Does anyone have a solution?Thanks, Murray

Hello there, I own three play:3 speakers and one connected amp.For a few years i did not use that set, cause i’ve lived somewhere else, but few mounts ago i've come back and power the speakers on, but i’ve encountered a lot of problems.With Sonos support i’ve been successful to update 2 of 3, but last one still giving me headache.I've been on the support chat on the website, but they could not help me, so i’ve been told to make a call to the support team.I did that, but two calls later and almost two hours wasted making me do stuff that is already done tens of times with the chat support (also provide case number) there’s been only frustration and nothing more.Frustration comes from that the support people on the phone, 4 or 5 people, not sure how many times they swap, fallowed some basic guidelines and don’t fallow the specific case. Also when they saw that can’t resolve my issue prompted me like ten times to send my speaker and buy new one with discount. Well, sorry, but i have three

Just recently started having issues with my arc ultra! We have to have the volume up at like 50+ to get a decent volume out of the arc! Before we wouldn’t have to have it any louder than 20 to get decent volume. We can talk over max volume on the hdmi and music through the app! Very frustrating! I called Sonos and they had me run a diagnostic test and said everything is ok. But I don’t know how they can tell when the volume is at 20 or 40 or max, how loud the volume really is or should be. I really would just like to send it back and get another one! Something is definitely wrong though.

I currently have a Playbase paired with a pair of Ones and a Sub gen 3.  I am very happy with it except for the fact that the Playbase does not connect with the Ace and I cannot upgrade the pair of Ones to a pair of Era 100s. Did anyone ever have a similar setup as mentioned above and then upgraded to a Beam gen 2 or Arc Ultra, with a pair of Era 100s, and a Sub?  If so, how does the sound experience compare. Thanks in advance for your comments. 

Over the last week or so, every time I ask Sonos to transfer the music (playing somewhere I was to where I am now), it results in children songs being played where I was. The latest was Five Little Speckled Frogs by Susie Tallman when I was playing Pandora. Don’t have kids, so those songs wouldn’t even be in a playlist somewhere.Any suggestions would be helpful. 

I have two Sonos  play1 and two Sonos play three speakers. Purchased years ago and I loved them.  frequently recommended then to friends and business clients. Then Sonos did away with the bridge. I have hardly ever used them since. every year or so I spend a day trying to get them to work via WiFi. get frustrated at the drop out and connectivity issues. Then never use them again for another twelve months until I get some time to waste. I have fibre is there an alternative to the bridge. I do I just swap over to Bose?any ideas would be appreciated.  

If the new Sonos CEO is truly sincere about winning and earning back customer trust and good will. Now is the most opportune time to add all DTS formats, including DTS:X, to Sonos home theater products.Plus, it would only strength Sonos in being a better and more complete sound system for music and home theater enthusiasts.No more excuses.

Has anyone else noticed that their Arc Ultra has started making light crackling sound. It's not 100% of the time but every now and then and gets resolved if I restart the Apple TV. I’ve had the Ultra for months now and never had any issues but after the most recent update, it started happening. Even the wife noticed it so I’m not imaging it, haha.My Arc software is - 17.2 Build 90.0-67171

Here is a screen shot of an album on a shared upnp dlna server. I can click and play an individual song. But I can’t choose to play the whole album.  And I can’t just click on the first song and have it play all the way through.   Is there a solution?  

I have just purchased a Samsung 83” S95F, which comes with a 2024 4K One Connect Box. The One Connect Box has an Ethernet Port, 4 HDMI IN (of which one is eARC) a couple of USB 2.0 Ports and an Optimcal Port.I want to connect:Samsung (Ultra) ARC Subwoofer Sonos In Ceiling by Sonanace (AMP plus two speakers) We are currently refurbing the house so have the opportunity to put as many cables in as needed (vs relying on wifi or bluetooth). I have never used Sonos or set up a home theatre previously. What I would like to know:firstly is there anything “wrong” with this set up - i.e. In Ceiling speakers are not compatible with an ARC what input does each device need electricity? ethernet? eARC? ... what devices should be physically cabled to each other vs relying on wifi or bluetooth TV (One Connect) to ARC Anything to Subwoofer Anything to the AMP for in ceiling speakers Please excuse my ignorance!     

Depuis quelques jours, je constate des micro coupure du son. J’ai réinitialisé le système sans succès jusqu’à ce jour. Merci de m’aider à résoudre ce problème.Dans cette attente, Mes cordiales salutations  

I have a Sonos Roam I purchased soon after launch.  In the last 6 months, it has become very unreliable.  When listening for an extended time using the battery, it will make a screech and pop sound before going dead.  This has happened close to 10 times.  Monitoring the speaker more recently, I noticed this happens when the battery gets below 30%.After trial and error, I found the only way to get the speaker to respond is to put it on both a wireless charger and plug it in overnight.  The charging light never is illuminated.  After using both chargers overnight, the speaker will not turn on unless you remove both chargers and then try the power button.  Similar solutions are on Reddit and YouTube, although most did not have to wait overnight.Has anyone else experienced this and found a solution?  Given the recent reports of some Roam speakers catching fire, this is a little concerning.FWIW, I called support and described this situation.  After being on the phone for 30 minutes, on hold