Fix & Optimize

After an update in ~May 2024, now my Sonos Connect disconnects after a little over a minute of playing anything (approximately 1 minute and 15 seconds). It briefly disappears from the app, and then reappears a minute later with an empty playlist. I assume the device is crashing and rebooting. This happens if I try to play it independently as well as part of a group of other Sonos devices. I have tried factory resetting it, to no avail, still happens. I keep patiently hoping this is a known issue and a new update will fix it but I just applied the July 2024 update and it still happens. My Connect is sadly basically useless now. Thankfully, my Roam, Beam, and Five work fine; this just affects the Connect.Here are some specific details:Sonos OS: S2Version: 16.3 (build 80155014)Hardware Version: 1.17.5.5-1.0Series ID: C100WM: 0OTP: 1.1.1(1-17-5-zp90-2.1)

I sat on the Sonos chat line until I was offered a solution to this problem. Here’s the solution: 1. Open the Sonos app for iOS or Android. 2. Navigate to Account > Content Services > Connected Services. 3. Select the service you wish to remove (Apple Music) 4. Select Remove Service. 5. Follow the on-screen prompts to remove the service from the Sonos system. E After that, from the same Account tab select Content Services > Connected Services > Add Content Service > Choose the service to be added, and select Add to Sonos. This solved the problem for me. 

I have an ARC, (5) FIVES, (5) 3rd Gen Subs and (4) One's. Going on 4 years now.  Everything was working fine, until my router died. I have since replaced the router but now my speakers won't connect. 

Bonjour,j'ai 2 enceintes Sonos Era 100 connectées à mon Wi-Fi. Je peux très bien écouter la musique de mon téléphone via l'application et via le Wi-Fi. Ma question est la suivante : j'ai une TV Samsung avec une connexion Wi-Fi et Bluetooth. Est-il possible de connecter ma TV à mes enceintes Sonos via le Wi-Fi ? Ou faut-il nécessairement passer par un hub style Sonos Amp ?Merci pour votre retourMarinGood morning,I have 2 Sonos Era 100 speakers connected to my wifi. I can listen to music from my phone very well via the app and via wifi. My question is this: I have a Samsung TV with a wifi and Bluetooth connection. Is it possible to connect my TV to my Sonos speakers via wifi? Or do you necessarily have to go through a Sonos Amp style hub?Thank you for your feedbackMarin

Hi there,Absolute thrash with the new Sonos app. I have got this perennial issue with my entire speakers not showing up on the Sonos app. I cannot control any of the speakers using the app. Can someone please advise a fix/suggestion on how to get out of this issue. It is so hard to the digest the fact that we all have spent some good amount of money and enjoy the system and now that this new software update has completely ruined it.Thanks

 I have a Sonos system with 5 speakers. 3 of these speakers disappeared from my application and I cannot connect to them.I performed all possible operations correctly, i.e. I reset and returned to factory settings, updated the sonos application, reset the router, During the process of adding a product, a message appears that the speaker has been added but may not be visible in the application. The speaker cannot connect to the Wi-Fi network. The other 2 speakers are visible and working properly. What else can I do ?

In a nutshell, I am running a SPA with 3 cabines, which each of them have a Sonos Move.I purchased them a little bit less than 2 years ago. Two of them are used daily, a third one has been rarely used. Today, all of them are not charging anymore on their support, but I was able to charge via the USB.I tried the solution provided on the different forum, which indicate that if the problem persists, you need to contact Sonos Support.I tried to call the line in Switzerland. First time, the waiting time is 40 minutes. 10 minutes later, the waiting time is 50 minutes.I tried the chat, doesn’t work.Is there a solution to this problem ? Is it the charging base that have an issue . 

Hello, I am an Iphone user of the new sonos app but I can’t modify my alarms settings (desactivate, activate, delete or even create an alarm) while I am connected to my Sonos.Is someone have a solution ?

Sonos speakers all visible. TV feed to playbar, surrounds and sub all working. Streaming off mobile device working.BUT all my audio music services have disappeared in the app. Have checked on 3 devices...all android, all running S1.Have signed out and signed back in...no change.Fibre internet connection is fine running at 520Mbps.Thoughts?

L R balance on Amp stopped working since the new App. No change is balance when sliding from one side to the other. Both speakers still playing stereo music. Is that an other new App bug?  We have not tested function on an other Amp.

I have a pair of Sonos One SL and one speaker suddenly stopped working. The lights are not going on, even though there was no power outage and it has been plugged into the same place since purchase. Coincidentally this occurred on the same day as the software upgrade on my iphone.Sadly this happened to me previously with my original One speaker and I replaced it with this one. Why does this equipment suddenly die? Is there a part that can be replaced or a software change that can make it power up again?I should have cut my losses and switched out of this system.

App thru apple I phone was working okay until I changed my broadband from BT to Sky, Now although I  still get sound thru the beam I can not get Sonos app to work and my 2 Sonos one speakers are now not connecting to the Beam, I have tried factory reset  which has not worked, without the app I can not get into the beam menu to make adjustments,any ideas folks.

I recently bought sub mini to improve music quality of my stereo play 5s so that it is a perfect 2.1 setup. but disappointed that sub hardly made a difference. Am i missing something or mini is not a good sub. Thanks for your help.

I’m creating a new thread as I tried asking in several other threads but haven’t yet heard back from anyoneI have this same Roam issue where you can kind of add it via iPhone app, but then it says “not registered” and when you click on “fix it” it gives error code 1,008. Everyone saying use windows app to update itBut how on earth are people getting the desktop app to update anything? I have downloaded, deleted and redownloaded the desktop app on my pc multiple times and never am I asked to update anything (I am using the latest app for windows). I have tried resetting my roam, adding it via my phone, getting to the “not registered” point, hitting fix it, then leaving it open on the screen when I see “error 1,008” and then I try to start up the desktop app but nothing happens. If I click on join an existing system, it just asks me to configure firewall and then opens the app but no mention of any updates and no sign of my roam within the devices. Only lists my other speakers that have

Has anyone succesfully connected to a Linkstation music library after the update? I have switched the NAS to SMB2turned off SMB1 on my PCAll other apps work with the NASand spent over an hour with SONOS Level 1 support. , I have a Level 2 appointment on 7/2. still get the message “Share is no longer available” when adding the path

I was unable to play music using Soundcloud after the recent update, so I removed and tried to add back sound cloud but now I am getting the message unable to connect.If I try Spotify it gets stuck on ‘connecting’ but doesn’t play any music.Speaker: SONOS OneIOS: 17.5.1Does anyone have any suggestions?

I recently played an album from my WD NAS music library but now it always plays no matter what other album I select - on top of this issue, when I open the Albums selection some now appear 2 or 2 times whilst many list all the songs instead of the album name.In effect I have lost all function for my music library - I was very annoyed when the images of the albums dissappeared  - But this is a new level.Ringing the Sonos helpline was no good “Our technical support team is currently offline” answer is not helpfullJocular

Hey all,  Got a strange issue with my Gen 2 Connect Amp - I'm trying to plug in a powered subwoofer into the subwoofer output port on the amp, however it doesn't seem to be working. When I plug it in with music playing, the amp will dip the main speakers for a second and the sub will start playing, then it cuts off again and the sub output goes quiet. I also can't see any sub adjustments on the product page in the sonos app. Any ideas? Anyone else seen this? I have tried multiple amps with multiple cables and they all exhibit the same issue. 

Beam turns Samsung tv on at the same time every night (21:30). It’s connected via HDMI ARC. Thee are no timers set on the tv. Please help

When I use the Apple Music App and search it gives me artists, songs and albums in the results.Searching Apple Music in the Sonos app does the same. The challenge I’m having is once I select an Artist. In Apple Music I receive a list of songs, a list of albums, and so forth. When I do so with Sonos I only get a list of songs.if I search the full artist name and include the word ‘albums’ Sonos will show me the albums. This, however, is a lot of extra typing on a mobile device.How can I make the Sonos app return the same or similar results when going to an artist page as when I search on Apple Music. I’d rather have my Sonos directly streaming the music from Apple Music instead of casting it from my phone.

Brand new Sonos arc, factory reset not working, light still white, won’t change

I have a system at home and a system at work, with the new app I have to constantly join and sign in to each system, the old app just switch seamlessly. SO ANNOYING! Plus, the speakers are constantly dropping off the system and have to be power cycled to work again. Adjusting volume across all speakers simultaneously is also clunky in the new app, such a poor experience overall… blech!

My Playbase does not appear on my system after updating to the new Sonos App. It works fine with the TV but I can't control it from the App and is not visible within my system. Any thoughts?

When I change the volume via the app the volume goes up on one side more than the other when I go past 40 and then up on one as I lower volume below 40. Should they not sound equal as I raise or lower the volume?

After moving house my friends managed to get their ONE and 3 x PLAY:1’s connected but the fourth Play:1 is stubbornly resisting being recognised. The light flashes orange but never goes to green and no chimes ring out.  Can anyone advise what is going wrong.