Playbase Not Visible on New Sonos App

9 replies
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My Playbase does not appear on my system after updating to the new Sonos App. It works fine with the TV but I can't control it from the App and is not visible within my system. Any thoughts?

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Ken_Griffiths

Is it showing as connected to the local router? Maybe it needs a firmware update - perhaps see if it appears in the App and will let you do that when it’s wired to the LAN, if practicable.

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Aunt MoAuthor

Contributor I

It is directly connected to my router but does not appear on the app. How can I update the firmware for the Playbase? Only through the app?

Bumper

It is directly connected to my router but does not appear on the app. How can I update the firmware for the Playbase? Only through the app?

Through the app yes. But it’s possible that the desktop app can see the play base and update the firmware if you have a computer to install it on and get it in the mobile app.

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Aunt MoAuthor

Contributor I

Thank you but no luck with either suggestion. I have not updated my desktop Sonos app and the Playbase is no longer visible as part of my system. Not sure what to do next...Update the desktop app? Purchase a new sound bar for the TV?

Bumper

Yes Update the desktop app. If it’s there it will prompt for a firmware update. If it doesn’t work I would contact support.

S

Sedat5

Lyricist I

@Aunt Mo have you had any luck? I was forced to update my Sonos app and can’t find the Playbase in the app neither… :/

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Aunt MoAuthor

Contributor I

I did not have any luck...I did call customer service and found out that my WiFi (in the Playbase speaker) is defective.

Ken_Griffiths

I did not have any luck...I did call customer service and found out that my WiFi (in the Playbase speaker) is defective.

Will it perhaps work ‘wired’ to your local network?

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Aunt MoAuthor

Contributor I

I tried that as well...no luck with it being wired to the local network. Sonos is replacing the Playbase with a Beam (gen 2). Maybe that is why they discontinued this model?

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