Fix & Optimize

Sonos 1 System - 2x Sonos 1’s (2 gen), ZP100, Connect OS.S1, Play 3 & Play 5.Sonos System - 2x Era 100’s.My Play 3 & Play 5 lost power within 3 weeks of each other (Trying to find someone to repair them but having no luck.)I decided to invest in two Era 100’s.  Unfortunately I mistakenly thought I could get all of the above to link together.  Although I have read on the forum that I could get the Sonos 1’s to integrate the with the Era’s via the Sonos app.I successfully set up the Sonos app on my ipad/iphone and connected with my Era’s and my Apple Music, Napster etc. I then wanted to gain access to the music on my Windows PC and Synology server drives as I do with the Sonos 1 App.  However, I could not access the drives via my ipad/iphone and realised that I would need to do this via my PC by uploading the Sonos app.Sonos App installed successfully but despite many attempts I cannot get my PC app to connect to the ERA speakers over the wifi. It says “Not Connected”.  I have ho

In short, I’m unable to add any content from Plex to Sonos Favorites anymore since the big app update. Adding an album makes it appear but greyed out and which you can’t select. It also appears to be added as a song. See photo below showing first two albums greyed out.  All my Sonos favorites not greyed out are from Plex before the app update & play fine. Adding albums or content to Sonos favorites from Spotify, Bandcamp etc also works as normal. This was mentioned in a post 5 months ago so am assuming it’s an ongoing bug?     

for the life of me there is nothing on google or in the help center that shows how to switch to and from bluetooth in the sonos app? i want to one minute use spotify connect and then the next minute connect to it via bluetooth. how do you switch inputs from the app? the feature used to be there before the app mess happened. 

Recently my Sonos system won't play music from my Prime music account and reports that my subscription is expired.  However I can switch over directly to Prime and play music so the account and service are working, it is just Sonos that can't access it even though I have streamed to my Sonos for months from this account.

Why is Sonos so slow ?It takes a long time before the app finds the music in a room.also when turning music on and off it frequently does not respond at all.Hope you have a solution.thanks and best regards,Constantiijn 

Has anyone experienced issues with their Sonos speakers dropping out when streaming through AirPlay? I'm using a Sonos One and frequently face disconnections when trying to stream music from my iPhone. Any tips on improving the connection or troubleshooting this issue?

Is this a stand alone speaker, powered?  Does it require an amp connection?  I have a Sonos amp, but of course it doesn’t work because of all the software issues.  I bought another amp I can use if required.  What other Sonos equipment is required to run it?

After my upgrade from Arc + Sub + 2 Play1 to Arc ultra+Sub+2 Era 100 I don‘t have rear and sub sound anymore. I see the HT system  / all components in the app, but it doesn‘t work. TV set is from Samsung, Any ideas ;-)? 

When I log into my account and I go to settings I see the speaker 300 and I click on it and it says you have to login out then in. Which I have done many times and it just won’t work. I just want to add my new speaker to my account and play music, why do you make this simple task so complicated. very poor. 

The Something Went Wrong error has returned. Deleting Amazon Music and reinstalling works for maybe a day, and we’re right back here. All other streaming services work fine. And, yes, I’ve rebooted and restarted everything. 

Hi,Is it possible to know the status of my advanced replacement? It was created on Tuesday morning and I haven’t received a shipping number or a shipping notification. I was told I would receive it no later than today.Thank you,

I have a Sonos Move that will not connect to my phone. This has happened many dozens of times since I got the speaker, which is unacceptable. I factory reset it, again. Now it won't let me complete the setup in the app. It keeps saying my wifi password is wrong. It is not. My wifi is fine. I have not changed my wifi. I have not moved. Nothing at all has changed. There is clearly a problem with the speaker itself.  I've spent hours on this, and am so frustrated.  Please help! 

My Sonos system does not recognize my new Ace headphones. My Bluetooth network has added the Ace headphones.  I have tried to unrecognized the headphones as well as reset factory settings. 

Hello, I have just bought a nice home cinema with Sonos Beam, Sub, and 2 One . I would like to add a Turntable that could connect easily (in Wifi or Bluetooth) and I’m looking for a high quality product. What are the products fully compatible with my homecinema? I already understand that I need a turntable with pre amp. Looking forward t oget your recommandations. Eric

After spending two days fighting with this system, I FINALLY got the CONNECT to work with the system.  (I run a CD changer through it -- yes, I’m old.)After multiple resets, upgrades,  cable swapping, you name it, everything seems to work properly now.EXCEPT:  The CONNECT’s “Line In” does not show up as a music source on the phone app.  It’s really annoying to have to fire up the laptop and run the desktop app for Windows just to change input sources for the system.ANY AND ALL help will be most appreciated.

Hi, my boost is missing from the app, any fixes for this? Tried the normal reset. Thanks

Hello Sonos Community, I currently have 2 Era 100s, a Beam Gen 2, and a Sub Mini. At the moment, they are connected in a home theater setup, with the Era 100s positioned to the sides of the sofa, as the sofa is against the wall.My question is whether the Era 100s are wasted in this setup. Would it be better to use them as a stereo setup for listening to music instead?And if I were to go for the stereo setup, would the Sub Mini be better placed with the stereo setup, or should it stay with the Beam Gen 2? Best regards 

I have a Samsung frame TV mounted about my fireplace and the size of the TV, mantel and wood trim around the ceiling doesn't allow me to mount a sound bar under the TV.  I have two built in book cases beside the TV and the Sound bar is currently sitting on the left book case and I have two 100s behind the couch for surround and a Sub in the corner.  I am looking for suggestions for a more balanced sound in my living room.  Does anyone know if you can connect a sound bar to the TV and a add a second sound bar to sit on the right book case.  I originally ordered an amp to connect to the TV and planned to place two Sonos 5s in the book case but I was told I needed the AMP with two hard wired speakers which my set up doesn't really allow.  I know I could pay a professional to come in and run wires through the wall but I am hoping to avoid that.Any suggestions or ideas would be appreciate.

Hi,I am trying to login to sonos via Google Home or Google Assistant.Both are launching a new “browser like” window trying to access login.ws.sonos.com - however no access is gained to that site.Others experiencing same issue ?  

Historically, I’ve just used my Sonos Move on my iPhone, connecting simply through bluetooth directly.To do that, I simply pressed the bluetooth button to enable connectivity and then would pair it on my phone. Then it would populate in my list of bluetooth devices.However, after trying to add this speaker to a system of two Play 5 gen 1 speakers I’m running via the S1 controller app on my iphone, I can no longer turn on the bluetooth discover function on the Move speaker.Even after factory reset, where the speaker goes into blinking green mode, the bluetooth button is now unresponsive. No matter now long I press the bluetooth button, the speaker just keeps blinking green.Adding the speaker to the S1 system was WAY WAY too difficult, so I just want to go back to simple direct bluetooth connection, but something in the attempted setup process seems to have broken the speaker.Or maybe I’m overlooking something?Please help. 

I connected the beam soundbar and 2 SYMFONISK speakers. But my TV remote only controls the Beam. I have to operate SYMFONISK via the app. How do I solve this? Thank you in advance

HiI’m flicking between low, medium and high on the arc ultra as well as off and I’m struggling to tell any difference.I’m happy with the dialogue with it off but to me speech enhancement doesn’t seem to be working when I enable it.I haven’t yet tuned my arc ultra via true play, unsure if that’s the reason.Anyone else find speech enhancement not making any difference to the dialogue? 

Hi,  I recently purchased a Sonos Arc Ultra, a Sonos sub-mini, and two Sonos Era 300 speakers. Although I purchased them together, I had to wait for the Eras to be delivered. I set up the Arc with the sub during that time, and it all sounded fantastic. I was really looking forward to the Eras arriving so I could set it all up as a Dolby Atmos sound surround system, obviously all in the same room. I have followed as many guides as possible regarding setting it up. I realize that I must be watching films and music that support Dolby Atmos, I stream music from Spotify and Amazon Music, as I was looking forward to listening to music with this complete music system. I listen to music all day, so it is important for me.  Here's what I don't understand and need help. When playing music from Sonos radio it comes out of all the speakers front and back. However, when I play through Spotify or Amazon Music I can barely hear a thing from the rear speakers.  And when watching a football game last n

I have changed my router, reset my Sonos products, deleted then readded to Amazon then when I ask Alexa to play anything it announces what it plays but there is no audio

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