Fix & Optimize

Music stops playing on my Sonos One after a few minutes. The Sonos app on my iPad show music is playing. But the speaker is silent. I can open Apple Music app and AirPlay music to it. What’s going on there. Strange things like failure to connect have been common. I’ve tried to be patient, but frankly this is stupid.

El altavoz Move se ha quedado bloqueado y no funciona nada. He apreyado 5 segundos el boton de encendido/apagado y nada no funciona. Antes lo quite de la base.Que puedo hacer mas ? Moderator edit:Google Translate-The Move speaker is frozen and nothing works. I have pressed the on/off button for 5 seconds and nothing works. I removed it from the base first. What else can I do?

I have had a Beam for several years, I don't know how to tell which generation it is, and I just bought an Ace. I want to transfer the sound from the Beam to the Ace headphones, but I get a message that a compatible device cannot be found. The Beam works and is connected to WiFi

So I have a TV room as my main room with an Arc soundbar and a Left/Right set of speakers.   For music to play across the whole home in Spotify, I have 5 other rooms added in on the app.   I’ve had this setup for years working fine.  But just recently the grouped in rooms keep disappearing one or more times a day.  I’ll have “TV Room + 5” showing in Spotify (the 5 extra amps driving other rooms).  Then awhile later all 5 have been unchecked in the app and Spotify only shows “TV Room”.   Really annoying that my other rooms keep dropping out. Also, I have it setup with an Xbox to pickup the sound input from the Xbox vs the music system and for years that’s worked no problem.   About the same time every once in awhile, one or more times a day all of a sudden the sound just stops playing when watching tv on the Xbox and when I look at the app, its back to playing from a music source.Are these some of the bugs in the new app and are they going to be addressed?

Hi All -My new Ace headphones have gone through the updating on installation and seem to connect to Bluetooth devices but don’t show in the app and are not found when searched for as a new device.  This is the same in the Android and Mac apps.Any ideas please?Thanks,Ian.

MUSIC CUE IS EMPTY Error  on Android Phone Samsung S21 using S2 Controllerall has been working fine until recently then it changed just Prior to this I was not able to change music sources on phone SONOS APPthe music notes  icon were missing on main page Meanwhile my laptop SONOS App every function is working correctly I already deleted the Android phone APP and reloaded it  any suggestions??   

Brand new Beam been working great now won’t show up. Play 3 worked for a while then wouldn’t group now won’t show up. Both will go through learn process but won’t finish. 

Over the past couple of months the lowest volume isn’t the lowest. What I mean is, in the past, i could go from 0 to 1 and it was fine. Now if I go down to 0 and then bump up the volume just one time on the Beam it shows 4 or 5 on the app. If I manually toggle in the app to 1, 2, or 3, there is no sound till i get to 4 or 5. Is anyone else having this issue? Has there been a fix yet?

I can’t access my folders in my music library as it is hidden by the new search bar! Big problem. Help! Here is a screen shot! Even when I scroll up and reveal as much as possible it still won’t click on it   

Malgré plusieurs tentatives et en suivaant scrupuleusement les instructions, ma bibliothéque musicale n’apparit toujours pas. Aucun message, aucun avertissement . Tout à disparu depuis version S2. 

If two are watching the same TV show….. One with the Sonos Ace one listening on Sonos Arc/sub and rear speakers…… does the ace cut out the sound so the person without the headphones cannot hear or control the sound in the traditional way? 

Tengo el sistema soround de sonos, mi equipo es un Arc, 2 Era 300 y 1 sub mini, todo funcionaba perfecto pero por alguna razon se desconecto mi sub mini y no he podido conectarlo de nuevo.ya reinicie a valores de fabrica el sub desinstale la aplicacion y volvi a instalarla cambie de router reinicie la app renombre el nombre de mi sistema reinicie todo.Con los otros equipos no tengo ningun problema, los reconocen facilmente y se conectan de manera normal. El sub mini lo reconoce el sistema, me genera el pin, sale el reconomiento como palomita, y ya despues no pasa a la siguiente etapa. Lo he dejado como 2 horas y nada. Lo he intentado muchas ocasiones y no logro conectarlo.NECESITO AYUDA. Moderator edit:Google Translate-I have the Sonos sound system, my equipment is an Arc, 2 Era 300 and 1 sub mini, everything worked perfectly but for some reason my sub mini disconnected and I have not been able to connect it again.I have already reset the sub to factory settings I uninstalled the appli

HAVE I JUMPED THE GUN???????? I just received my Ace headphones which I have been waiting for for 4 years!! One feature I bought them on the back of was the fact that you can pick up from the soundbar. I have been trying to do it for hours and just seen it only works with Arc? Is this true anyone know? I am returning if this is the case Thanks for any answers / help in advance 

Changing my Wi-Fi required a complete reinstall of the systems. Using the new S2 app, this completely failed.I have the following hardware:1xArc2xone (gen 2)  - surround1xsub (gen 1) I reset all to factory settings. Only arc plugged in initially.  open appAdd arc. This worked. Plug in two One’s and put them in reset mode (green slow flash)  In app go to settings > room > add surround > add surround (from popup) = instant “no devices found”dead end  swear  repeat with same result  I can’t see the debug logs from the app.Call support to be told there is an 80 minute wait, at 17:00 on a Friday  when they close at 18:00post here  any ideas?   

Neither Apple stations or Amazon (prime) stations will “stick” when setting up an alarm, whether new or edited. “Selected content is no longer available” will cancel out the alarm set-up. My system, both software and firmware version is up to date. Rules have been followed to the letter re. launching app twice with forced quit in between. However, radio stations I have added outside of subscription services do function as expected and “stick” to the alarm setting and play as expected. Is this a fix we are still waiting for after the ill-fated launch of the new, ugly app?

I thought upgrading to the Beam Gen 2 would allow me to change the audit output on my Samsung to Dolby Digital+ for Atmos, but it’s still greyed out. Anybody have any solution?

HiHave just tried to reconfigure my SONOS setup after the app upgrade (on iphone).  I’m having a major issue with adding my Play:1s which I have been using in a surround sound config with sub and playbar.  I have done factory reset a few times, the app seems to find the Play:1s ok but when I go into set up, the speakers are nowhere to be found and I have to go through the whole process again, to achieve the same result ie no Play:1s are found.  What have I missed? Playbar and sub are fine - had no issues before the upgrade. Thanks

ERA 100 is my first Sonos equipment. I attempted to set it up using the SONOS app on my iPhone. The set up went through smoothly. But at the end, I got this message: “Your Era 100 has been added but may not appear in your System. If so, unplug the power cord and plug it back in to finish setup from System Settings”. I followed these instructions, but my Era 100 did not show up in the systemI have repeated this step several times by factory resetting the Era 100 and trying again. It does not work.Any idea to resolve this issue will be very much appreciated.

I am trying to connect my Move 2 to my tv but am having issues.  I have an optical cable that goes into the back of my tv, and the other end has a toslink plug.  I know I need an adapter to plug into the Move 2, but I can’t seem to find what I need.  Can someone help me understand what adapter I need in this situation? Thank You

Detected my Beam but cannot add into my network. I have factory reset the beam but it still does not work. However it can detect my sub and add into my network.

Before the upgrade I could connect to my Sirius app for music selection. After the upgrade I cannot connect to Sirius. Is this being corrected in a future update?.

I have a Sonos Flare speaker which my iPad will connect to (via Bluetooth) without any issues.However I cannot get it to work with my iPhone. My phone can’t seem to see the speaker. Any ideas?My phone connects fine to the bluetooth devices

Is there any device i can connect my Sony PHA3 balance output to Sonos Roam USB C?Moderator edit: corrected typos

Is anyone else ready to toss their Sonos in the trash after the app updates and google assistant not working? I tell google to play music on Spotify, it will play but when I tell it to pause or adjust the volume, it will say “Nothing is currently playing.” When I start the music, it won’t resume the volume level from when it was previously used. I know it’s a “luxury” to have these items, but the only reason I bought them was because they were compatible with google assistant. I have tried everything to get it to work. Google voice assistant is linked to both speakers, everything is “good” in terms of it being connected, it just doesn’t work. If anyone has tips, greatly appreciated. 

I’ve been having a pretty frustrating time trying to set up my Sonos system these past few weeks. It works for a bit and then things seem to disconnect and I end up having to reset everything and go through the entire drawn out setup process again and again. I have a Sonos Arc Sl, a pair of 100’s and a sub Gen 2. I know the arc set up isn’t designed for projectors but when it works it’s amazing. My projector has a eARC port but for whatever reason my Sonos arc won’t recognize it and fails to output Dolby Atmos. After buying a new highspeed hdmi cable and trying other things to fix the issue I decided to just bit the bullet and buy an HD Fury Arcana to resolve it. After installing the Arcana the everything was working for a few days, I was able to get Dolby Atmos and Dolby Vision and my Apple TV remote was able to control volume of the arc. Yesterday the system decided stop letting my Siri Remote control volume of the system. I tried messing around with a few setting and some quick rese