Fix & Optimize

I have in parts a pretty old system:two play:1 from 2014, paired with a sub from 2019 two move from 2020it’s never hard connection problems. e.g. I see all speakers in my system. and I can always start music on them. but the reaction time is terrible. changing a song sometimes can take 10-30 sec and is almost never instant. same for changing the volume. sometimes it doesn’t react at all and I can not even stop the music any more. there is one peculiar effect, that might ring a bell with someone: if I switch from bluetooth to sonos the music continues on spotify, but I don’t have any sound. only if I change the position in the song the sound will come.I did the commonly recommended things like resetting router and speaker. but if you think it makes sense to do it again, should I try with only a subset of speakers first? I never have any other problems with my WIFI/router. obviously it’s not the internet connection (via bluetooth everything is fine) I usually control the music via the sp

Woke up this morning to my sonos alarm on my wall mounted Ray going off so I get up and grab my phone to shut it off..   It wasn't listed in my system anymore only one of my Roams.. Later this morning my connect and my other roam appears in the app but still no ray and nor does my bookshelf I logged into my computer to check emails and decided to look at the sonos app on it and sure enough was my Ray and my bookshelf BUT not my roams or connect.Here is a Pic of both my android and pc app side by side. Note: at this time only my ray is connected by wire.  

I get it, you can’t use Roam and Move as surround speakers.  But it would be nice if you could.  I want to use roam in the bedroom on the nightstand because of the small footprint and the small room.   so what would happen if you had a charging base that was part of the Sonos surround to connect with your main channel (arc, beam, etc.) then when the roam is on the charging base, the system treats it as a surround.  When you remove it, the base says ‘there is nothing here’. This would allow me to snag one to take to the pool during the day and watch a movie at night.  just think about it. Plus it’s another way for you to suck about $200 out of my pocket. 

Would like to connect what is playing in the Era 100 Bluetooth speaker (the turntable, a phone) to the rest of the Sonos speaker system, primarily play speakers. Is that possible?

Hello,we had that issue already with the old app, but there we saw a lot more.With the new iOS-App, I can only see round about 30 Albums instead of 230. And it is not possible to sort them in a correct order.The artist is from Apple Music.Why is the list filtered by Sonos? I would expect the same result in the Sonos app and in the Apple Music app.Best RegardsChristian

.: Hello. Yesterday I bought a Pro-Ject Debut Carbon Evo turntable. I know it does not have a pre-amp. In my living room, I have the Sonos Arc SL soundbar and two Sonos One SL speakers. My question is: how do I pair the Sonos and Pro-Ject devices? I have searched intensely but have found no straightforward answer or help. My understanding is that I need to connect the turntable to a pre-amp, and then the pre-amp to a Sonos device that will work with the Arc and SL speakers. I would be very grateful if anyone could verify this, and also if anyone can then advise me on buying a pre-amp, and on which Sonos device I will need to make this all work.Thank you sincerely in advance for any guidance you might provide me.

I have an Playbar and 2 x Sonos One’s set up for surround sound. The left speaker has started crackling when watching the TV. I can’t highlight when this happens as it is intermittent and sporadic and very annoying😡Any ideas about what’s going on?

Trying to add a Play 1 to my system. Have done a factory reset and power cycled.App finds the Play 1, has done an update, and my mobile connects to the temp WiFi but the speaker doesn’t play the chime. It then asks for a button press and doesn’t detect that either. Bit stuck now. White light is flashing on top. Any help gratefully received.

Why does my beam keep cutting out while watching the tv?

Hi everyone !As stated in the post title, there’s no weather location option in sonos voice control settings so when I ask about weather to SVC it says I have to setup the location…To provide any possibly relevant details :- I confirm the app as well as all speakers firmwares are running last version.- In case it matters I am French and so everything is settled in French language.- I tried with both iPhone and iPad apps (I haven’t any android device to check)- I already tried to uninstall and install again SVC as it was already installed prior the new version but without success…Thanks for reading and if you have any ideas I’m all ears 🙏😊   

Hi all, I was wondering whether someone could help me with an issue I have been having. I have a Sonos era 100 pair and a beam gen3 with a sub in my lounge,And a pair of Sonos era 100s in my kitchen! 80% of the times I go on the app to merge the speakers I get "era 100 pair not Connected" message on my kitchen pair, but my lounge speakers are always there and working fine. I have done the reset speakers and turn them off then reconnect to my wifi which sorts it out, but I can't do this evertime they don't show up, Is this a app issue which they are sorting or is there a solution to this that I can do myself? I'm so frustrated after spending a lot of money on this kit. Any help would be greatly appreciated. Rich 

The unability to create the personal music library in searches is bad enough and has been reported by many users already.Now I faced another challenge when trying to browse the music library: so far, in the new app, the listing of albums was accurate, still a bit clumsy to go through without the A-Z bar on the side, but possible.On the weekend, without having done any further app update (Android), the album list looks very different. The Sonos app lists every song of an album as one album (!), so the actual list of albums is not there anymore. With 55.000 titles on my NAS, it has now become completely impossible to choose albums or tracks.Have other users also run into that problem?

The EQ (bass and treble) settings can be adjusted up to plus 10 and down to minus 10 and the sub setting can be adjusted up to max at plus 15 and all the way down to minimum and it makes no difference at all to the sound which is horribly flat. Turn off sub. Turn on sub. Turn on loudness. Turn off loudness. Doesn’t matter the source either be it NAS drive local library or Spotify or 5.1 video sources. I don’t know if this is related to an app update as I haven’t used it for a couple of weeks but I strongly suspect it is.I’ve restarted the phone, tried a different controlling device. Same. I unplugged the Amp, the sub and the surrounds for 10 mins but on startup still had the same problem. I’m not sure what else I can try. Any suggestions?

Hello. I just changed my network and my Sonos One cant connect to the new one. When iam in the app trying to connect with the sonos, nothing happens. I tried pressing the button in the back while iam taking out the power. Anything else I can do?

I have spent about 2 hours trying to persuade my Sonos Amp to display the CD connected to line-in in the sources list.  I unplugged the amp multiple times,  as well as restarting the Android app and clearing its cache multiple times.  Eventually it showed up.  This setup worked reliably with the previous app.  I have no confidence that the line-in will still be there tomorrow.   Yesterday I posted about line-in source not being displayed in the main source list.  After multiple power cycles and restarting the app, it appeared there,  and could be used.  Overnight the cd player was turned off.  Today,  line- in has gone again from the main source list. An attempt to play a CD didn't produce any sound after about a minute.  It is still in the settings for the room the Sonos Amp is in. I tried power cycling the Amp while the CD was playing. About 30 second after powering the Amp on,  the CD music came through the speakers.  The line-in source is still not displayed in the main list. Not e

I really do despair. This morning I thought I would try out the SONOS to see what its current state is. BAD is my feedback. I switched on the stereo pair of PLAY:1’s that I have. All good, Music started playing. Music stopped, both lights had turned green. Eventually, after multiple attempts, I managed to allegedly update the speakers. BUT, the indicators are still green, the SONOS app tells me the speakers are up to date, the app thinks its playing but their is no sound coming from the speakers. Tried connecting the two speakers to my router via ethernet cable to see if that would fix the issue. It didnt. Sonos can see the stereo pair, but just wont play music through them. Deleted the stereo pair and reconnected. Did play sound through the added speaker.  I cant seem to update the original post… I have spent 3 hours trying different combinations of things… even rebooted my router and used a different phone running a different version of android. I do not seem to be able to add 2 x PL

I recently bought a used connect 2. When I connect it to my wired network. Sonos app s1 detects it but tells me to use Sonos app v2. However in sonos app v2 doesn’t detect the device. I tried factory reset (press play and up button while powering up) it flashed amber for a few second and then go green. Did I miss something? Did the previous owner forget to transfer ownership or something?

When I turn off the loudness it turns itself back on.  What’s up?

I have setup SiriusXM in my Sonos account.. I can access SiriusXM through the Sonos app but i cannot get my Sonos Control to connect to SiriusXM. I keep getting an error message stating “unable to browse music - there was a problem connecting to SiriusXM.” How do i clear this error on the Control unit?  

So my app recently updated and now I can’t change my EQ settings or control volume limits on my devices.  anyone else experiencing the same issue. Worked fine before the latest update..   

I have a beam. And I just bought Eras 100 ( 2 of them) when I turn in my tv, I would love for my sound to play from all 3 speakers( beam and both Eras) I can’t figure out how to get the Eras to play as well. 

How do I connect my arc in my play five to be part of the surround sound

Using Anghami Music here.1. Playlists cannot be played, end up with a circle. It doesn't matter if it is a followed Playlist or own Playlist. 2. Playlists added to Sonos favorites are empty and cannot be played Diagnostics submitted 

Hello,I am trying to figure out whether I need to upgrade my whole system which was bought in 2015. I’m sorry I haven’t kept up with all the changes. Here’s the situation:I have four connect amps serial numbers like: ***************** registered 10/15. They are wired to speakers in the wall in a few rooms in my house. My old regular sonos app doesn’t connect anymore. The S1 and I think I tried the S2 apps don’t work either. Is there a fix for this? Thank you so much to anyone who can help. I did try to scroll through the other answers but I think I’m so late to the party that this is a really old issue.Moderator edit: removed serial number

If I search for an album (or a playlist) on Spotify from the Sonos app and choose to play a specific song on the album, the first song of the album or playlist plays, not the one I chose. When opening the queue for that specific room in Sonos app the queue seems disabled and it looks like when I used to play on a Sonos speaker from the Spotify app. Image attached.Both iOS and Android. Anyone else experiencing the same?