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Richyroo
Contributor I
August 25, 2024
Question

pair not connected on 2 of my era 100s

Hi all, I was wondering whether someone could help me with an issue I have been having.

 

I have a Sonos era 100 pair and a beam gen3 with a sub in my lounge,

And a pair of Sonos era 100s in my kitchen! 

80% of the times I go on the app to merge the speakers I get "era 100 pair not Connected" message on my kitchen pair, but my lounge speakers are always there and working fine.

 

I have done the reset speakers and turn them off then reconnect to my wifi which sorts it out, but I can't do this evertime they don't show up,

 

Is this a app issue which they are sorting or is there a solution to this that I can do myself?

 

I'm so frustrated after spending a lot of money on this kit.

 

Any help would be greatly appreciated.

 

Rich 

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17 replies

MoPac
MoPac
Headliner III
August 25, 2024

 Are the two 100s in the lounge set up as surrounds with the Beam/Sub?  Is the kitchen pair set up as a stereo pair?  When you say “merge” do you mean play both the lounge & kitchen at the same time?

    RichyrooAuthor
    Contributor I
    August 25, 2024

    My lounge are set up as surrounds and the kitchen as a stereo pair I'm sure, I can't check this though as the app won't find them.

     

    Yes that's what I mean, but it's not only when I try and play them all that this happens.

    RichyrooAuthor
    Contributor I
    August 25, 2024

     

    MoPac
    MoPac
    Headliner III
    August 25, 2024

     How far from the router is the kitchen?

      RichyrooAuthor
      Contributor I
      August 25, 2024

      About 6m router to speakers on the same floor, all open plan so just a understairs door in-between them!

      The lounge is slightly further away than the kitchen tbf.

      MoPac
      MoPac
      Headliner III
      August 25, 2024

       Strange!  Seems like the kitchen should connect better than the lounge.  If you ever get the kitchen connected again check the SNR.  Settings gear-Era 100-Network.  Look for SNR.  If less than 25 that could be an issue.

       Two things I had to do was: first move the router up to a higher level ( on a book case ) and second purchase an extender for the Xfinity WiFi.  My kitchen is about as far away from a router as you can get.  Long single story ranch.

        RichyrooAuthor
        Contributor I
        August 25, 2024

        When I did our refurb I ran cat6 everywhere so I could chuck an extender in, but it shouldn't really need it over that distance, thanks for the replys I'll check it out when it finds it again. 

        RichyrooAuthor
        Contributor I
        August 25, 2024

        Thinking about it, I can play music through them direct from Spotify so they must be connected to my wifi fine, maybe an app issue?

        RichyrooAuthor
        Contributor I
        August 25, 2024

        It's all there on my Spotify just not the Sonos app, which I need to turn the multi room on 🤦

        MoPac
        MoPac
        Headliner III
        August 25, 2024

         Also if possible check to see if they are on 2.4GHz or 5GHz.  I have band steering where the router tries to give you the best connection.  Don’t like that but so far it works.  Music streaming does not need the speed advantage of 5GHz.  The issue with 5GHz is it does not penetrate walls as well as 2.4GHz.

         Another thing that you may want to do, also if possible, is go into your router settings and Reserve the IP Addresses for all devices.  It’s not static IP Addresses; Your still using DHCP to get dynamic IP Addresses it’s just that the address assigned is always the same when reserved.

         Apologize if you already know all this.

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