Loudness keeps turning back on

5 replies
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When I turn off the loudness it turns itself back on. What’s up?

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M

MwareranAnswer

Contributor I

I inadvertently solved the issue. I signed out of the Sonos app then signed back in. Now the equalizer and Loudness work fine.

MoPac

Headliner III

Could you tell from the speaker’s tonal presentation that Loudness was actually off?

Ken_Griffiths

Which Sonos device(s) are you referring to and which Sonos App controller?

M

MwareranAuthor

Contributor I

speaker is Move 2. I couldn’t tell that the Loudness was off. Same with bass and treble - I couldn’t detect any change. And when I turn off the loudness and check back later it has turned back on.

MoPac

Headliner III

Sounds like the settings never made it to the Move 2. Don’t know why. Sonos needs to make it clear with some form of messaging that lets you know the Loudness did not take. Then they need to explain why that might happen.

M

MwareranAuthorAnswer

Contributor I

I inadvertently solved the issue. I signed out of the Sonos app then signed back in. Now the equalizer and Loudness work fine.

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