Hello. I just changed my network and my Sonos One cant connect to the new one. When iam in the app trying to connect with the sonos, nothing happens. I tried pressing the button in the back while iam taking out the power. Anything else I can do?
Answered
Change network on Sonos One
Best answer by Schlumpf
I got installed an all new internet. Different box and type of network. I think I have updated everything
So as there nothing could become more bad I would start like doing a complete new setup. Speaker seems to be reset already… Reinstall the app and select „new system“. Log in to your Sonos account and start adding the speaker as the first room.
Everything else like adding music services, adjusting sound, adding voice assistant etc. can be done after that.
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+18Within Sonos app go to system settings and manage your network settings.
https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network
If it’s a Gen 1 Sonos One then I believe you need to factory reset the speaker. Before you do that, is it your only speaker or do you have other Sonos units that you have managed to successfully reconfigure for your new WiFi?
I guess the only thing left to try is to delete the app and its data, and re-install the app.
If that doesn’t work then I’d get in contact with Sonos Support who may be able to help more.
+18Btw… would be interesting what in detail you have changed on your network. Maybe there something is causing the issue.
+18And just to add… the suport article I linked above also describes the procedure for S1 (just scroll down).
A gactory reset always should be ultima ratio, in special if you just use one device and all system data will be lost.
Edit:
And one more question… can you exclude that the One by mistake (maybe by experimenting with S2 app) got an update to S2 firmware?
I got installed an all new internet. Different box and type of network. I think I have updated everything
+18I got installed an all new internet. Different box and type of network. I think I have updated everything
So as there nothing could become more bad I would start like doing a complete new setup. Speaker seems to be reset already… Reinstall the app and select „new system“. Log in to your Sonos account and start adding the speaker as the first room.
Everything else like adding music services, adjusting sound, adding voice assistant etc. can be done after that.
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