Contributor I

Answered

Change network on Sonos One

11 replies
1629 views

Hello. I just changed my network and my Sonos One cant connect to the new one. When iam in the app trying to connect with the sonos, nothing happens. I tried pressing the button in the back while iam taking out the power. Anything else I can do?

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SchlumpfAnswer

Virtuoso

I got installed an all new internet. Different box and type of network. I think I have updated everything

So as there nothing could become more bad I would start like doing a complete new setup. Speaker seems to be reset already… Reinstall the app and select „new system“. Log in to your Sonos account and start adding the speaker as the first room.
Everything else like adding music services, adjusting sound, adding voice assistant etc. can be done after that.

Ralf

Schlumpf

Virtuoso

@Afa2222

Within Sonos app go to system settings and manage your network settings.
https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network

Ralf

I

Ian_S

Prodigy III

If it’s a Gen 1 Sonos One then I believe you need to factory reset the speaker. Before you do that, is it your only speaker or do you have other Sonos units that you have managed to successfully reconfigure for your new WiFi?

A

Afa2222Author

Contributor I

I have tried to reset. Its my only one

I

Ian_S

Prodigy III

Did it get to a green flashing light on the speaker before you tried to add from the app?

A

Afa2222Author

Contributor I

yes

I

Ian_S

Prodigy III

I guess the only thing left to try is to delete the app and its data, and re-install the app.

If that doesn’t work then I’d get in contact with Sonos Support who may be able to help more.

A

Afa2222Author

Contributor I

Thank you! I will try that

Schlumpf

Virtuoso

Btw… would be interesting what in detail you have changed on your network. Maybe there something is causing the issue.

Ralf

Schlumpf

Virtuoso

And just to add… the suport article I linked above also describes the procedure for S1 (just scroll down).
A gactory reset always should be ultima ratio, in special if you just use one device and all system data will be lost.

Edit:

And one more question… can you exclude that the One by mistake (maybe by experimenting with S2 app) got an update to S2 firmware?

Ralf

A

Afa2222Author

Contributor I

I got installed an all new internet. Different box and type of network. I think I have updated everything

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