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Contributor I
September 4, 2024
Answered

Change network on Sonos One

Hello. I just changed my network and my Sonos One cant connect to the new one. When iam in the app trying to connect with the sonos, nothing happens. I tried pressing the button in the back while iam taking out the power. Anything else I can do?

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Schlumpf
SchlumpfAnswer
Virtuoso
September 5, 2024

I got installed an all new internet. Different box and type of network. I think I have updated everything

So as there nothing could become more bad I would start like doing a complete new setup. Speaker seems to be reset already… Reinstall the app and select „new system“. Log in to your Sonos account and start adding the speaker as the first room. 
Everything else like adding music services, adjusting sound, adding voice assistant etc. can be done after that. 

Ralf

11 replies

Schlumpf
SchlumpfAnswer
Virtuoso
September 5, 2024

I got installed an all new internet. Different box and type of network. I think I have updated everything

So as there nothing could become more bad I would start like doing a complete new setup. Speaker seems to be reset already… Reinstall the app and select „new system“. Log in to your Sonos account and start adding the speaker as the first room. 
Everything else like adding music services, adjusting sound, adding voice assistant etc. can be done after that. 

Ralf