Fix & Optimize

 my system was working properly for long time but totally disconnected recently. So i tried to set up new system and reset all devices but still cant build new system despite that sonos app confirmed every new connected device. Previously i saw all devices connected and i could build theathre set up for tv but now i cant even see all devices…

Hi! I recently bought two Era 300s, upgrading from my Sonos Ones. I paired them with my Sonos Arc and Sub Gen 3. I was really excited to test them together with my system. I played a Dolby Atmos track through Apple Music, and while it sounded good, it honestly wasn’t anything special. This really surprised me considering the huge size difference between the Ones and the Era 300s. I’m an experienced Sonos user, and I’ve always believed that most issues people have with their setups are self-inflicted until today. When I listened closely to my Eras, I noticed that only the side and top speakers were producing sound, while the front and rear drivers were completely silent. I started testing different settings, adjusting the TV and music levels, switching between full playback modes, and even removing Trueplay calibration, which actually made the upward-firing speakers louder. With calibration enabled, they were almost completely silent. My last resort was Google, and it turned out to be e

I have old products but they still work and sound great so I really dont want to upgrade if I dont have to.  I have an old play 1 and Play 5 (from like 2015 or something).  I just cancelled xfinity and switched to a t mobile gateway.  It is connected to an eero mesh wifi system.  I connected my play 5 directly to the wifi router via an ethernet cable.  by holding down the mute and play button on each speaker it started playing music but the app cant connect to the system or find any products.  I have tried rebooting the modem, router, and speakers but still no luck.  Luckily I like the music that is playing but I have no way to control it since the app cant find the products.  Any ideas?  Thanks!

Hey there! A few weeks ago I moved to another department, so I noticed than the volume of the spekaer it’s lower than a normal use on the another department. The room size it’s very similar and the wall material too.  For example, on the another departen used level 30 and on the new the normal volume it’s level 55-60. The Atmos sounds a little lower than stereo. I tried factory reset and setup trueplay to many times but nothing works. Someone haped a simmilar issue?

HelloMy sonos play 5 gen 1 doesn't work. I have no led turn on even if I disconnect an connect a new power cable.Can you help me?Thanks

Beautiful, sturdy headphones. The case is excellent. They're intuitive to use and have excellent sound quality, even for an inexperienced ear like mine. The only thing I'm not so thrilled with right now is that the earcups make me sweat over time and cause some problems when wearing glasses: the earcups press hard, causing the arms to shift into an unnatural position and making it difficult to put my glasses back in place.I haven't tried other headphones from the same family yet to see if I'd have the same problem with competing headphones.So I can say I'm very happy with my purchase: they're just a stone's throw away from excellence.

I’ve been a loyal Sonos user for years. Two or three years ago, everything worked flawlessly — I could ask Alexa to play music, group rooms instantly, and enjoy a reliable system that just worked.Now, it feels like a never-ending battle just to get sound playing. Speakers constantly drop or need to be re-paired. Alexa almost never works — I keep getting “station not found” or similar messages — so I always have to open the app manually to start music. Even then, certain speakers show up while others disappear and then reappear minutes later.I’ve spent hours trying every fix I can find online: rebooting the router, reinstalling the Sonos app, re-pairing speakers, resetting Alexa, rebooting devices, toggling between my regular Wi-Fi and 5G network… nothing provides lasting stability.It’s incredibly frustrating that a system that once felt bulletproof has become this unreliable. I really hope Sonos acknowledges the ongoing connectivity and app instability issues, because longtime customer

I have a Sonos system set up separate from my hi-fi system. I would like to stream my vinyls over my Sonos. I will buy the amp ( or port) but I was wanting to stream over the new Ace head set as well. Does the Ace connect to the Amp or Port. Is there a away to listen to my re ords on the new Ace. Or do I have to continually wait for a fully integrated headphones ( that we have been promissed)Thanks

have a monitor asb-2 soundbar that is now more than 10 years old. i also have a Panasonic 65" EZ952 OLED 4K UHD TV that was bought in 2018. i also have a Sonos Z80, Youview box, Sony DVD player and Roku box. everything is connected to the ASB via HDMI and the soundbar is connected to the TV through ARC. The Sonos Z80 is connected to the soundbar via an optical cable.i’m considering upgrading my soundbar to the new Sonos Arc Ultra. however it seems there is only 1 HDMI port on the Sonos and the TV only has an older version of ARC and not eARC. it seems that very few soundbars have HDMI ports either.what is the best way to configure the system if i use the Arc ultra (which doesn’t have HDMI pass through either).

My Sonos setup:4 rooms:Office: Stereo pair of One Gen 2 (left) & One SL (right) (both on 5 GHz wifi) Living Room: Sonos Beam Gen 1 (on 2.4 GHz wifi) Kitchen: One Gen 2 (on 5 GHz wifi) Bedroom One Gen 2 (on 5 GHz wifi)All running the latest Sonos firmware (91.0-70070)My network:1x Eero Pro 6 (running the latest Eero firmware)(I used to have a second Eero Pro 6, but I’ve recently found that a single unit provides sufficient coverage for my whole house. So I removed the second unit to avoid creating additional interference.The problem I describe below occurred both before and after I removed the second Eero.)All Sonos speakers have reserved IP addresses.-The issue:I’ve found a strange issue when airplaying to the stereo pair in my office, if I try to then move playback to another speaker (still via airplay):I connect via airplay to the Office stereo pair and playback works fine. Sometimes the right speaker starts playing a second after the left speaker, but both speakers play perfectl

was playing a playlist streaming from apple music on ARC+Surroundsuddenly it all went silentthe app showed it was playing, but nothing was heardexited the app - started backi now saw the ARC was not listed (all other speakers listed)suddenly after 20'ish seconds the ARC showed again, but playlist wiped - i assume it restarted but I had not seen any blinking lights on the ARC. Submitted diagnostic **********Logged in to Sonos webiste and see there it say my account was created today, which is far from reality. Sonos, what’s going on?This has happened twice in 3 weeks. Last time it happened i saw the light on the Arc blinking whilst starting up… Moderator edit: Recorded and removed diagnostics numbers

I lost WAY too much time on this issue.If it can help at least one person to not lose as much... Turns out that, if you are using your Sonos in a Dual-Stack Environment, if you only get Name-servers over IPv6, Sonos is unable to use them. Your name-servers NEED to be reachable over IPv4 for Sonos to work. Hopefully, this bug gets fixed soon as more and more ISP’s are transitioning and leaving the legacy where it belongs.

Hi Why doesn't Sonos release a Sonos music app like Spotify? Seamless music in 24bit quality.Would maybe solve a lot of issues with various music apps.Maybe one day?

Jeg har problemer med at blive i Sonos S1 AppNår jeg åbner S1 Appen går der ca. 10 sek. Så hopper den automatisk over i den nye Sonos app.  Skal bruge S1 Appen til min Play 5 ( 1 gen. ) Syntes jeg har forsøgt alt det beskrives man kan gøre, men uden held.  Er der nogen der har nogle tips og tricks ?

Nine months ago, I posted a question about the missing custom URL feature, which disappeared after the catastrophic update in June 2024. I received a few unsatisfying responses, and nothing has improved since then.I originally bought my system because I could listen to a blues radio service that was, in my opinion, exceptionally well curated.Then June 2024 came, and since that update, I’ve had to rely on TuneIn+ and use rather cumbersome workarounds just to access my custom URLs. Unfortunately, those URLs now disconnect frequently—often several times an hour—and the service is reported as unavailable although it works perfectly.And for the “experts”: this is not a problem with my network, internet connection, or any firewall issue. I can listen to the same radio station on my smartphone or tablet for days without a single interruption connected to the same network (no 4G or 5G connection).So, it seems clear that the issue lies somewhere in the combination of Sonos and TuneIn+. I would

Having had Sonos for several years I’m deeply dissatisfied with seeing large distirbing bugs still exists… for instance:one app user starts a playlist from one phone with app. Another user starts her app and selects the room that is playing - and the playlist switches to the Music last played at phone 2 last room… that is ridiculous… or starting playing from line in in (turntable) in room x and double the sound to another room freezes the entire system (all rooms disappear for about a minute). And the slowness of the ui in general- thats another thing… and integration with Apple Music where it seems tobe almost a manual task to find a playlist for example eg. no search… Are there any “get rid of this none-working-software” in scope or is just a term for using Sonos as it is in 2025. feel free to comment - I’m just about to give up as it seems the buglist is endless and bugs er Way to Big in my opinion. 

Spotify Lossless is now working on my Sonos Fives, but it still says it's not available on my Sonos Ones. Is this because it's still being rolled out, or is it not going to be enabled on Sonos One?

I have recently had a new Vodafone router and now my Sonos One Gen2 will not accept the WiFi password.I have done a factory reset of the speaker, rebooted the router, switched off the extender, connected to ethernet cable and none of these actions have allowed connection. I have even tried connecting to my phone via a mobile hotspot, but exactly the same, does not accept password.All other devices have connected to the new router without any issue.Any advice before I throw it in the bin !Thanks

I have a One and One SL that stopped working at the exact same time. No power surges, limited use. Sonos will only support the one year warrantee even though the speakers were hardly used, I wonder what would cause these to fail in tandem?The mother ship was no help at all and this makes me consider any future purchases. After the app release screw up, inconvenience and suspicious failure, I would you be careful out there folks!

Subject: Simultaneous playback via Sonos Ace and Arc – critical missing feature Dear Sonos team,I’m a long-time Sonos user and recently bought the Sonos Ace. The sound quality is impressive, but I’m genuinely disappointed that it’s still not possible to play TV audio simultaneously through the Sonos Arc and the Sonos Ace.This is a real-world use case:I’d like to use the headphones, while my partner listens through the Arc.It’s a basic expectation for a high-end ecosystem like Sonos — not an exotic feature request.This limitation clearly isn’t hardware-related but a software design choice. Competing systems (Samsung, LG, etc.) already support “dual audio” output over Bluetooth and HDMI simultaneously.I strongly urge you to prioritize this feature in upcoming updates.“TV Audio Swap” is nice, but it’s not enough — users want to share the listening experience, not constantly hand off control.Kind regards,Marijn A loyal Sonos customer who wants to keep investing — if the ecosystem evolves w

I moved into a new house and ordered four Sony TVs and three Arc Ultras and one Beam. One set up (Sony + Arc Ultra) works seamlessly.  I can turn the TV on and the television’s audio routes through the Arc Ultra. Or I can switch over to the Sonos App and stream music to that Arc Ultra. I can switch back and forth with no issues. Simply works as one would want. The other three however require adjustment each and every time. When I turn the TV on I have to flip the audio output in the TVs menu from audio system to TV speakers and then back to audio system to get the television’s audio to route through the arc ultra (or the beam).  I checked the settings to ensure they’re consistent in both the Sonos app, as well as in the television audio menu system. anAny advice, please?

I cannot pair my speakers, just bought the Era 100, and returning because didn't like the size for my kitchen. Will possibly order the Play 2. Only thing is a neighbor gave me his old Sonos One’s same thing happened there. When i group them the sound goes off on both speakers. Worked with tech support, they tried a bunch of things none of which worked. i gave up. rebooted my home router 5x, on same network, unplugged my arc and plugged back in, so whats to do here? shouldn't be this difficult. tech support suggested i turn off DHCP on my router? lol, or put my router into bridge mode? im not pairing my router with another router?

Good afternoon, So how long now, 1 and half years and features that were on the existing app are still missing. Come on Sonos.1. I hate how I can now longer update/save a playlist if I add a new song to queue. Why, this should have been fixed by now?2. When a song is playing you can no longer select the x3 dots and view the artist or Album. Little things like this are still missing and in my opinion how can these features not be available in the app. This is soooooooooooooooooooooooooooooooo bad.Please, please, please fix this SONOS. You have promised so many times that these features would be back, however I’m still waiting.

Nothing works I want a home cinema system I have a beam a sub and a pair of Era 300

Hi everyoneI have problem with my stereo pair. I have 2x era100 and when i use it on Wi-Fi i haven’t any problem. When i connect by bluetooth my stereo pair to my PC or Phone, usually i see “device is connected”, but i can’t hear any sound. I change audio output to era100 on PC and Phone, but this still don’t work. I reset my system and add again to sonos app tree times - this didn’t help. I don’t know what to do. Please help mePS: Another devices like JBL Headphones worked prefectly on my PC and Phone by bluetooth protocol