Fix & Optimize

my two Moves connect to Bluetooth, but my two Era 100s won’t. 

Hi folks,I’m a long term Sonos customer, circa 2010 with the original Play 5 and now with speakers dotted around the house.In the living room I have the Arc with a Sub (Gen2) and 2 x Play1s. I recall this system generating really punchy bass but after trying it recently all I can hear is muddled bass. There is no clarity whatsoever and I’m not entirely sure when this changed. The system is not truplay tuned but it shouldn’t need to be to generate half-decent sound. It’s so bad that I played the same track (Money for Nothing) on both the Arc/Sub and a single Five and the Five is a clear winner. The Five is an incredible stanalone speaker but there’s something not right with it being so much better than the Arc + Sub.In terms of EQ I have the following: EQ Bass +2, EQ Treble +8, Loudness disabled, Sub Level +3. Phase tried at both settings with no real change. The loudness doesn’t really make a difference either. For comparison the Five EQ is set to Bass +3 and Treble +5 with loudness en

Is there a feature that allows you to mute playbar but keep surround sound? Looking for a way to watch a football, baseball, hockey, football game without having to hear the annoying commentators or announcers. Would like to peacefully watch game with only the stadium noise audible. I know many other surround sound systems have this option, does Sonos?

I have a very beginner request. I’ve been wanting to use Sonos as a Loopback source for livestreaming music. Sonos comes up as an option for Loopback but Sonos IS NOT a source of music, meaning we can’t play music on Sonos without speakers. I’m wondering if Sonos has ever thought of that (I know it’s a hardware company) to extend use case of its app. I’ve been wanting to stream some direct sound from my Sonos amp + turntable to livestream recordings and this would be the EASIEST (not highest quality but fairly good) and efficient way to do it since I’m all-in on the Sonos system. Without it, I have to use different plugs, audio interfaces, etc. Or...is there a way to already use Sonos as a direct source for music vs say just a remote to control speakers? Thanks. 

Does any body know any integrated amplifier that supports sonos port volume control pass-through?

Hello. I have connected 2 ERA100 via Bluetooth to my Halo+ Xgimi projector. Sound is not stable and is breaking up. I tried with my Move2 and it works fine. But with the ERA100 it doesn’t work properly as if there was some micro cuts all the time.

I am in the process of upgrading my 18-year-old home theater with an Arc Ultra. In the process I’d also like to be able to stream music from my even older B&O Beogram turntable, located in a different room, to the Arc. I know that I have to buy a phono preamp for the turntable and that I can then connect the preamp to any Sonos speaker with a line-in (e.g. the Era 100). But, even after scouring the web, I cannot determine if I will be able to “pair” that single speaker with the Arc such that the signal from the turntable would play on both the Sonos speaker and the Arc. Is that possible?

My Move is totally unresponsive on the app - just says it is powered off which means I cannot use it.I have rebooted twice and added it back to the network which it says has been done yet the app still keeps saying the same thing - that it is powered off.Rebooted router and also turned iPhone on and off….made no difference. Can only use it as Bluetooth.I have had a long chat with help desk and their conclusion was it is my Sky broadband boosters causing the issue.My Era 1 and Play 1 work fine and are stable and the Move (whilst being the most temperamental speaker - dropping in and out) has been ok for +2 years.How can this suddenly be a Sky Booster issue.To be honest I have not been happy with the Move since I bought it - it just keeps dropping off the network and now seems to have completely locked.Anybody else having similar issues? 

when i use napster directly i see all the pink floyd lps  when using napter in sonos mnost of the lps are not available ...why?

Hi, can anyone walk me through the process of setting up my new Arc with my 2x Play 1 for surround sound? I can’t see the Arc in the s1 app and I can’t see the play 1’s in the new Sonos app. Any help greatly appreciated, I just assumed this would all work together but it’s a bit of a mess! thanks Rich

My Sonos ARC will not lower the volume.  I have a Samsung MU800 D and the Sonos Arc has sound limit at 1% and tv limit at 1 and is still too loud.    I have set eq settings to minus level as well.  I also reboot the Sonos Arc by turning power off/on.  Nothing fixes the fact the volume is too loud. 

I cannot find info on if Sonos plans for the Ace Headphones to be supported on the Sonos network. Is this planned?I am aware of the connectivity with the sound bars.My ulterior motive is feeding music to the headphones from my Brennan B2 and doing so with the same control and convenience as my other Sonos speakers. 

I have the Ray Soundbar and was able to find Radio connections. Everything works. But how can I connect my IPhone Mediathek with Sonos. Both systems are in the same W-LAN 

Dear Sirs the world radios app will not function ive tried every conceivable action to make it play radio stations but it wont

I seem to have done a lot of ‘updates’ recently but my Music Library still shows every track as an album under the ‘Albums’ selection.Have I missed something recently in the app updates? It never did this but for the cataclysmic new app problems. 

Looking for some guidance or ideas the best way to utilize all of my products. I have a beam (Gen 1) mounted under my tv in living room, 2 era 100 mounted on either side of couch used as surround. I was just gifted an era 300.  Best way to use them together, certain way of grouping/zone setup? I was thinking maybe just use era 300 as a line in for my turntable for the time being until upgrade beam or get another 300 to swap the 100 surround. Ideas?

Beam (Gen 2) recently stopped connecting with TV. When I try and reconnect, it says there is another home theatre device that must be disconnected from the TV. Only the Beam is attached by HDMI, there is an RF aerial and that's it.Bluetooth headphones and TV remote are the only other connections to the TV.TV is a Sharp Aquos TVE-19G.Any ideas welcome: I tried Sonos chat, which suggested a few things most of which I’d already tried (rebooting both devices, e.g.) and it has failed three times to pass me to a real person.Thanks,AB

The search function in the Sonos app used to search and provide results for all linked streaming services. Since the last update, it seems I must first choose just one service and then search the chosen service; otherwise the app seems to think I’m searching for the name of a service, not an artist, track or album.Is this a new ‘feature’ (i.e., another loss of a previously available function) or am I doing something wrong?

Since yesterday there is not way to connect to these services. I keep getting errors that the service is not available or that sonos radio cannot beplayed. also I tried to reauthorize the accounts and I get a generix error. Any ideas ?

My sonos was working fine with upgraded sonos firmware in sonos play:1 system but it stopped working sometime back. Here are the things i tried to fix it:Reset the sonos play:1 Turn of power supply → press play button & volume up together (> & +)→ Turn on power supply → hold until it reaches permanent green light. Reset the sonos S2 app. Go to profile → App Prefrences → Reset App Set up the sonos again after above 2 options using Ethernet Cable. Setup done sucessfully over Ethernet but when Enabled the Wireless Network in App, it didn’t ask for credentials. Also when tried to locate the Sonos Product in App it wasn’t able to find it. Went through following page which didn’t help much but atleast one comment caught my eyes “the WiFi network though needs to be 802.11b/g/n compatible with security mode WPA-2 personal and the Sonos mobile controller device needs to meet these system requirements…” Also few comments suggested to downgrade Play:1 and try with S1 OS and APP. Now

Can anyone help me to answer my questions?1.  I subscribe to Amazon music unlimited and can access numerous community created playlists which I can cast to Sonos however, when I use the search function within Sonos (Amazon is the preferred service) using an Amazon playlist title, no results are returned.2.  When I cast to Sonos from the Amazon music app, do I receive the same audio quality as if I was streaming directly through Sonos? Thanks  

Hi, I used to use my Sonos all the time and it all made sense.    If I have a heap of music downloaded onto my iPhone in Apple Music how do I play it on my Sonos these days?Any help would be appreciated.It’s not an advanced setup, but starting a topic is hard enough.  Here’s some feedback: this site used to be easy to use! T  

I have a problem which seems to have come out of nowhere - the Sonos App won’t let me play music (from Spotify), only Alexa. When I click on “Play” the tab just keeps circling and the room I’m trying to play it in shows “no content” (screenshot attached)Is there something simple I need to do to rectify the problem? 

I have a Bluetooth turntable that i wish to try connect to my existing Beam. Was thinking of making this connection using the Beam’s supplied optical adapter, connected to a Bluetooth adapter’s optical port. The Beam,s HDMI port is listening for an ARC feed; just wondering if the above will work.  

Hello Sonos Community!  I have a Play 1 that I have had for years and is part of a stereo pair.  For some reason, the Play1 will not power up when I plug it in or do a factory reset.  In other words, the white light does not come on nor does it blink.  I tried a different power cord (with the same receptacle), tried different outlets, etc.  I just purchased a pair of Era100 and ready to get it set up to replace the Play1.  Is there any hope for this Play1?  Any repair options?  Recycle time?  I have Sonos products throughout our home and they are great!  But do these products have a life span?  I also might mention that this Play1 has not been damaged, subjected to abuse, exposure to liquids, etc.  Hope all this makes sense.  Thanks!