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koala44
Contributor I
Feb 19, 2025 11:38 AM UTC
Answered

The macOS desktop app is taking huge amount of RAM

The app uses 1.15 GB or RAM. I’m not even using it actively. It’s huge!

For the support, my diagnostic number is **********.

Related:

Moderator edit: Recorded and removed diagnostic number

 

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Corry P
Corry PAnswer
Sonos Staff
Feb 20, 2025 9:24 AM UTC

Hi ​@koala44 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with the Sonos app taking up system memory.

Please close the Sonos app and reopen it to free up memory.

We are aware of this issue, but as the Desktop Apps will soon be depreciated in favour of the Web App, work will not be done to resolve it.

If it continues to cause problems for you, I recommend that you close the app when it’s not in use, or use the Web App instead, linked to above.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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3 replies

Corry P
Corry PAnswer
Sonos Staff
Feb 20, 2025 9:24 AM UTC

Hi ​@koala44 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with the Sonos app taking up system memory.

Please close the Sonos app and reopen it to free up memory.

We are aware of this issue, but as the Desktop Apps will soon be depreciated in favour of the Web App, work will not be done to resolve it.

If it continues to cause problems for you, I recommend that you close the app when it’s not in use, or use the Web App instead, linked to above.

I hope this helps.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    amun
    Feb 20, 2025 6:19 PM UTC

    We are aware of this issue, but as the Desktop Apps will soon be depreciated in favour of the Web App, work will not be done to resolve it.

    PMFJI, but does the deprecation of the PC program only affect the S2 system, or does it affect the S1 system as well?

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    Corry P
    Corry P
    Sonos Staff
    Feb 20, 2025 6:32 PM UTC

    Hi ​@amun 

    Good point! Or is it a good question?

    Web App is only available for S2 systems. So, if the S1 macOS app was using up system memory in this manner, I see how that would be something we should be addressing. As far as I am aware, however, this issue has not been reported with the S1 macOS app, only with the S2 app.

    I hope this helps.

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    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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