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AustinJerry
Enthusiast I
Dec 7, 2024 2:34 AM UTC

Has Napster replaced Pandora?

When I play music from a Pandora station, Sonos shows the song title “on Napster” instead of “on Pandora”.  What has changed?

 

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    Pinned Reply By Jamie A

    Hi ​@AustinJerry & ​@mduf,

    Thanks for checking, I’ll report back to the team to let them know. When I last spoke with them it did seem like they had other fixes in mind, so I think another update should come sooner rather than later.

    If you two have your Sonos accounts under the same email address as your community account, could you please submit a diagnostics after starting playback and seeing the wrong logo in the app. You don’t need to reply with the diagnostics number if that’s the case, just reply here that you’ve sent one and I can forward it to our engineers.

    Again, if there are any updates I’ll reply here and let you all know.

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    68 replies

    Airgetlam
    Airgetlam
    Dec 7, 2024 3:44 AM UTC

    That seems odd. Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

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    Bruce
    Stanley_4
    Stanley_4
    Grand Maestro
    Dec 7, 2024 5:44 AM UTC

    I was paying for Rhapsody years back and they suddenly rebranded to Napster.

    https://en.wikipedia.org/wiki/Napster_(streaming_service)

    Did a quick search and found nothing similar mentioned today.

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    Ckohio
    Lyricist I
    Dec 7, 2024 5:07 PM UTC

    Hello SONOS??? Can you please tell us why Pandora is now Napster?

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      gwblok
      Lyricist I
      Dec 7, 2024 7:23 PM UTC

      I get the same thing today, playing my Pandora favorites, when I look, it shows "Christmas Music on Napster" instead of on Pandora.

       

      Nothing is broken, music is still playing, but it got me googling if Napster took over Pandora, and I stumbled on this thread.

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        Stanley_4
        Stanley_4
        Grand Maestro
        Dec 7, 2024 8:19 PM UTC

        Sonos won't likely have anyone here to respond until Monday sometime.

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          sdh0407
          Dec 7, 2024 9:52 PM UTC

          I’m getting Napster on IOS devices and still showing Pandora on windows app. 

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          Rhansen
          Lyricist II
          Dec 7, 2024 10:19 PM UTC

          I am paying for premium streaming from Pandora.  I doubt I am getting that playback via Sonos.  The audio direct from Pandora in my car sounds cleaner and better.

          I am signed up with Napster but at a basic level with lower bit rate streaming.

           

          What is going on Sonos?

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          z0n0es
          Contributor II
          Dec 9, 2024 2:04 AM UTC

          Diagnostics? Hilarious it’s a global thing. I can tell you when I play X radio using Alexa The algorithm is different than when I play it on Sonos with the Napster logo. Fact

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            Airgetlam
            Airgetlam
            Dec 9, 2024 2:10 AM UTC

            But how can the programmer assigned to the issue reproduce the issue at their desk, if there’s some odd configuration issue at the user’s end? Wouldn’t providing hard data help the fix being worked on?

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            Bruce
              z0n0es
              Contributor II
              Dec 9, 2024 5:25 AM UTC

              Odd config ? No one has changed anything. How about someone who DOESN'T see napster when they choose a pandora station using sonos chime in ? 

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