Has Napster replaced Pandora?

FWIW, I have both Pandora and Napster, and I don’t see any Napster references when playing Pandora stations. I’ve checked both my Android and desktop (PC) apps. On the other hand, I can barely get Napster to play at all, which is how I found this thread… I’ll trade you problems! ;) 

Have either of you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it? Or were you depending on this community to fix your issues?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Getting the same issue. All plays fine, seems like my “thumbs up” record is in tact, but it shows as playing on Napster (don’t even have a Napster account) rather than on Pandora as it always has - at least on my iOS app.

What did Sonos support say, when you submitted that diagnostic, and called in? I’m really curious as to what might be causing this, as it makes no sense to me. 

To be honest, I’ve had so many issues with the Sonos app this past year or so (even before the new app debacle) that I’ve grown accustomed to it not working properly all the time. This sounds bad, but it genuinely didn’t occur to me that contacting Sonos would get my issues resolved, considering how many they were dealing with already. I figured my best bet was googling the issue and hoping someone had a resolution. However, I will try both suggestions tomorrow - submitting diagnostics and calling Support. Thank you!

If we users could see all the internal data Sonos Support can it would make life easier for a few of us and confuse a lot more. The call is worth the aggravation when all else has failed.

I called to see if this puzzle had any solution.  Two hours later, 6 system diagnostics, and numerous rebootings of everything and deleting and reinstalling controllers, & deleting Napster, there was no solution except to give the problem to Level 2 support.  They only communicate by email at Level 2.  So it seems that Sonos was unaware of the issue and I needed to convince them that it wasn’t at the consumer end.  All that was said was they thought it might be visual error. 😚

If by “visual error” they mean a display error, that would make sense since everything else seems to be functioning properly. But if they are saying we’re imagining that we’re seeing things then I think there’s a whole forum full of us ready to argue. 

Thanks for taking one for the team and suffering through the slog of the initial call.

The young man I spoke with said “visual error”.  Maybe I should call the eye doctor  for an exam.  Can’t wait to hear what “Level 2” might diagnose.

Just so everyone understands what I am talking about, here is a screenshot.  Note that it says “Liquid Mind Radio on Napster”.  Napster is not configured as a service on my setup, and the station was selected from my Pandora stations list.