Enthusiast I

Has Napster replaced Pandora?

Forum|Forum|1 year ago
December 7, 2024
68 replies
2529 views

When I play music from a Pandora station, Sonos shows the song title “on Napster” instead of “on Pandora”. What has changed?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Pinned Reply By Jamie A

Hi @AustinJerry & @mduf,

Thanks for checking, I’ll report back to the team to let them know. When I last spoke with them it did seem like they had other fixes in mind, so I think another update should come sooner rather than later.

If you two have your Sonos accounts under the same email address as your community account, could you please submit a diagnostics after starting playback and seeing the wrong logo in the app. You don’t need to reply with the diagnostics number if that’s the case, just reply here that you’ve sent one and I can forward it to our engineers.

Again, if there are any updates I’ll reply here and let you all know.

Show previous replies

T

tw303

Lyricist II

I would also note that now the Pandora logo has been replaced with something that looks like a piece of graph paper in my list of sources (aka, Browse). This is new since the “we’ll just display Pandora as Napster” problem first emerged. Not sure if it’s the result of an attempted (but failed) fix or continued work to intentionally sideline Pandora, but it seems some type of work is in process.

Jamie A

Sonos Staff

Hi @AustinJerry and all,

Thanks for reporting on this and for the details and screenshot.

I asked our engineers to look into this as I don’t have access to Pandora but they weren’t able to replicate the issue, so I’ll need some more information.

Are you able to re-create this issue or is it intermittent? If you can re-create it, a video or recording of the process would be appreciated. It would also be good to know if this occurs with specific stations or all Pandora stations. If this occurs again, please submit a diagnostics and I’ll record these to forward to the team.

Our engineers are still testing this themselves, but any additional details or information from you can help with the process.

R

Rhansen

Lyricist II

I do not have the issue with Sirius, Amazon, or Spotify. Only Pandora.

A

AustinJerryAuthor

Enthusiast I

Hi @AustinJerry and all,

Thanks for reporting on this and for the details and screenshot.

I asked our engineers to look into this as I don’t have access to Pandora but they weren’t able to replicate the issue, so I’ll need some more information.

Are you able to re-create this issue or is it intermittent? If you can re-create it, a video or recording of the process would be appreciated. It would also be good to know if this occurs with specific stations or all Pandora stations. If this occurs again, please submit a diagnostics and I’ll record these to forward to the team.

Our engineers are still testing this themselves, but any additional details or information from you can help with the process.

Thank you for your reply, Jamie. Here is some additional information:

I am seeing this issue on my iOS app (iPad and iPhone), but not on the Sonos app running on my Windows 10 workstation. Both mobile devices are running the latest iOS versions. I have a Sonos S1 configuration consisting of a Port and a Connect.

As far as re-creating the issue, the “on Napster” appears whenever I play ANY Pandora station. I don’t do anything special to make it appear. I do not have Napster configured as a streaming service on Sonos.

I have submitted diagnostics number ********* from my iPad.

Moderator Note: Recorded and removed diagnostics number.

Jamie A

Sonos Staff

Thank you for your reply, Jamie. Here is some additional information:

I am seeing this issue on my iOS app (iPad and iPhone), but not on the Sonos app running on my Windows 10 workstation. Both mobile devices are running the latest iOS versions. I have a Sonos S1 configuration consisting of a Port and a Connect.

Thanks for testing this out. It’s interesting to note that it’s only showing on your iOS devices. On your Windows computer, are you using the desktop controller, web app, or both? It would be good to know if this is isolated to mobile devices, or even iOS only.

I’ll check with our engineers what devices they were using to test, as this may not occur on Android controllers.

As far as re-creating the issue, the “on Napster” appears whenever I play ANY Pandora station. I don’t do anything special to make it appear. I do not have Napster configured as a streaming service on Sonos.

Regarding when the app says “on Napster”, does this cause any issues besides the text showing the wrong service? It was mentioned earlier, but it’s possible that it is a visual error and should hopefully be an easy fix.

M

mduf

Lyricist II

I am having the same issue on all of my Android devices, including a Pixel 6a using Android 14.

When playing any Pandora station on my S1 system the S1 app shows the station playing on Napster, with the Napster logo. I don’t, and have never had, a Napster subscription.

Other than the above problem everything works as expected.

Also, this problem does not present itself on my S1 Windows app using Windows 11. On that app only the word “Pandora” is displayed over the name of the Pandora station.

I only signed up with Pandora on 12/5 and I believe the Pandora logo was showing on my Android S1 apps and only started showing the Napster name the next day.

I also am seeing the “graph paper” instead of the Pandora logo on my list of sources in the S1 apps.

R

Ragnar346

Lyricist I

I am also having this. All Pandora stations show as “my station on Napster”, but it’s clearly not correct.

It’s not causing a problem, but I figured it might help the Sonos folks to know that it’s happening to many.

controlav

Lead Maestro

I can guess what area this app bug is in. When playing a track, there’s a source id in the metadata. This id is turned back into a music service for display, but if the code screws this up it will pick the wrong streamer. And yes, the list includes all services, not just the ones you subscribe to.

I would guess that certain combinations of subscribed services are necessary for this lookup to fail, and having something like two accounts on the same service might be that “something”. (Though it works for me and I have a complex arrangement of music services).

Why its always Pandora → Napster is weird though.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.