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AustinJerry
Enthusiast I
Dec 7, 2024 2:34 AM UTC

Has Napster replaced Pandora?

When I play music from a Pandora station, Sonos shows the song title “on Napster” instead of “on Pandora”.  What has changed?

 

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    Pinned Reply By Jamie A

    Hi ​@AustinJerry & ​@mduf,

    Thanks for checking, I’ll report back to the team to let them know. When I last spoke with them it did seem like they had other fixes in mind, so I think another update should come sooner rather than later.

    If you two have your Sonos accounts under the same email address as your community account, could you please submit a diagnostics after starting playback and seeing the wrong logo in the app. You don’t need to reply with the diagnostics number if that’s the case, just reply here that you’ve sent one and I can forward it to our engineers.

    Again, if there are any updates I’ll reply here and let you all know.

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    AustinJerryAuthor
    Enthusiast I
    Dec 12, 2024 11:56 PM UTC


    On my Windows desktop, I am using the desktop controller.

    The issue I am reporting does not affect playback of Pandora content.  It is a cosmetic issue only.

     

     

     

     

    Thanks for testing this out. It’s interesting to note that it’s only showing on your iOS devices. On your Windows computer, are you using the desktop controller, web app, or both? It would be good to know if this is isolated to mobile devices, or even iOS only.

    I’ll check with our engineers what devices they were using to test, as this may not occur on Android controllers.

     

     

    Regarding when the app says “on Napster”, does this cause any issues besides the text showing the wrong service? It was mentioned earlier, but it’s possible that it is a visual error and should hopefully be an easy fix.

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      KeninSF
      Lyricist II
      Dec 13, 2024 1:37 AM UTC

      Me too. Same thing.  I don’t have, never had a Napster account. 

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        AustinJerryAuthor
        Enthusiast I
        Dec 13, 2024 11:36 PM UTC

        What have you been able to find out, ​@Jamie A ?

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        m64p
        Contributor I
        Dec 15, 2024 5:09 PM UTC

        See image of issue...

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          m64p
          Contributor I
          Dec 15, 2024 5:11 PM UTC

          The icon for the Pandora service is graph paper? Looks like a service change within the Sonos S1 app.

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            Mmcss765
            Lyricist I
            Dec 15, 2024 6:02 PM UTC

            Just to add/chime in...I also get the Napster "issue" controlling SONOS from my Samsung phone. 

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              Jamie A
              Jamie A
              Sonos Staff
              Dec 18, 2024 12:22 PM UTC

              Hi all, thanks for your screenshots and diagnostics, we wont be needing any more.

              A small update here, but I’ve been in touch with the engineering team about this and was able to get a bug report created for this issue. I’ve tagged the thread as having this issue; once it’s resolved I can reply here with an update, though generally you’ll see the fix before I do. 

              There isn’t any workaround currently, but the issue just seems to Napster showing incorrectly and doesn’t effect playback in any way. 

              If I hear anything else I’ll be sure to update this thread with more information.

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                Jamie A
                Jamie A
                Sonos Staff
                Dec 19, 2024 3:11 PM UTC

                Hi all, 

                Our engineers let me know that an update was pushed for Pandora yesterday that is now live. It should hopefully fix this issue and you shouldn’t need to update the app from what they’ve told me. Just to be safe, I would suggest force closing the Sonos app, or rebooting the device you’re running the app on.

                If this doesn’t fix the issue then they’ve let me know they’ll will look further into this. Also, if anyone still have the issue after today, please submit a diagnostics and reply here so I can forward these to our team.

                Thanks again for your patience.

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                  AustinJerryAuthor
                  Enthusiast I
                  Dec 20, 2024 12:41 AM UTC

                  Hello Jamie,

                  Unfortunately, I am still seeing the issue.  The issue appears on the Sonos app running on my iOS device.  I have a Sonos Port.  I took the following actions:

                  • Exited and re-started the Sonos app on the iOS device.
                  • Re-booted the iOS device.
                  • Verified that the iOS device is running the latest Sonos controller app version.
                  • Power-cycled the Sonos Port.
                  • Checked for Sonos system updates.

                  No joy.

                   

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                  mduf
                  Lyricist II
                  Dec 20, 2024 4:22 AM UTC

                  I can also report that the issue still exists for me. Sonos S1 app (latest version) on a Pixel 6a running Android 14.

                  I cleared the cache and force stopped the app and rebooted the phone and I am still seeing "Playing on Napster." Also, the Pandora logo is still replaced by the "graph paper" on the Sonos source list. 

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