Fix & Optimize

Hi all, brand new convert to Sonos speakers and very very happy with the sound and build quality of them. Couple of issues though, one being the Alexa volume, which i ended up disabling and sticking to our old echo dot.  Second was the incredible faff getting themset up as a pair ! After much googling i discovered that my BT hub was the problem? And switching off 5ghz solved it and they are now happily paired. Question is can i switch 5ghz back in without causing issues? mark. 

how to delete failed arc ultra setup attempt from app?

My Sonos Beam Gen2 volume operates perfectly from the app, but when I try to use my TV remote I get an echo.I've gone to the audio settings on the TV and attempted to switch from TV speakers to audio system, but it instantly switches itself back, displaying a message that says: “Audio system is unavailable. Switching audio to TV speakers.”Am I overlooking another kind of setting?

Hello. I just set up my new Sub Mini, paired with 2 older Play 1s I have had for years, and I must say I am not at all impressed. I can tell NO difference whatsoever with the Sub Mini set at the neutral equalizer setting, and only know it works when I change that setting upwards of +8 or more.Any thoughts? I’m really disappointed, as I was excited to add a sub woofer to my music system. (I use my Sonos system for music only, not as TV surround sound.) Maybe the Sub Mini needs better speakers than the Play 1s to notice the effect?I’m on the verge of returning the Sub Mini, so any thoughts would be appreciated before I do so.Thanks,

Pair of symphonik, worked fine.  One speaker power got unplugged for a week or so, plugged it back in, now only left speaker works.  Diagnostics show the pair is active and both speakers are connected with strong signal.  Tried to unpair, but the android app would not let me.  Figured I would try the windows app.  Windows app required an upgrade.  Meanwhile Sonos radio is streaming out of the left speaker only during all of this.  Windows app starts upgrading and lo and behold both speakers are working in proper stereo!  Upgrade taking a couple of minutes and finally says COMPLETE….at which time, the right speaker dropped out again and I am back to where I started.  What is going on here and how do I fix it?

So I have the following speakers and am trying how to best configure what I have to get the most out of the system:(1) Beam Playbar (3) Sonos One SL Speakers (1) Sonos Play:1 SpeakerI Currently have two of the One SL speakers in the back of the room facing the TV in an elevated position and they are set up as surround system (Left and Right) with the beam playbar (Rear Surrounds). I would like to set the other two speakers up in the corners adjacent to the TV and facing the listener. The TV is mounted on the wall in center of the room. I am not sure I can pair the One SL and Play:1 speaker so currently they are just additional speakers that I have to manually control the volume in the app which is annoying. If I need to discard the play:1 speaker should I purchase a refurbished or used One SL speaker to get the configuration I am looking for or go another route? Really tired of having to maually adjust volumes for each speaker and would much rather control everything with one volume ad

I have a Move speaker in my multi-room system but the audio keeps dropping out constantly. Few milliseconds dropouts every 15-20s. I have tried switching the channel but it doesn’t fix the issue. WiFi is strong in every room but Move keeps acting up. I use turntable as source hooked to Amp and all other speakers (Arc, Playbar, Play:1 x2, One x4, Sub x2) work flawlessly.

Will the music library I created by uploading CDs for the S1 system work in the S2 system? Will the Sonos Playlists still work?

 Why does the queue not follow the progress of the music?  When I’m playing track 137 that’s where I should be when I open the queue.  Instead I’m on page one.  When will this be fixed?

I recently bought 2 Sonos Era 100 speakers. I just now got voice control going so I have the latest updates. I am having the following issues:1. Sonos does not get homophonic words right, even after many repeats. E.g. I say "Play the band Forus" and it plays something by the band "For Us" after repeating Forus, it plays "Russ", etc.2. Sonos does not seem to recognize long names. I say Hey Sonos, play "I only go to school for the handrails" and then it acts like it didn't hear me and goes back to playing what it was playing when I made the voice request. It does, however, recognize "Sunday Bombs" and plays the correct song. It seems like there is no mechanism where I can correct these errors in recognition so that it learns over time based on the music I actually listen to (e.g. tell it that Forus means Forus). Is this correct?  

I have een old tv without bluetooth is it possible to buy some kind of device . So i can use my sonos ace wireless . I have a cheap bluetooth transmitter but won't work.  So if it is possible i don't want to spend a lot of money.

As I see multiple people in the community having issues with Google Home and GA connectivity, please Sonos get your stuff fixed. The status page states that the google services are up and running but they are not.I have rebooted every device, router, phone, made sure that every piece of software is up to date and I still can not connect to GA or Google home.System diagnostics code *******. This really makes me wonder combined with the app issues over the last year if Sonos is still worth buying as the usability of the platform has been going downhill. Moderator edit: Diagnostic number recorded and removed

Regarding compilation CD’s they look like individual CD’s for each track in the app. they used to look ok before, is the s release issue??Best regards  

I have a Sonos Arc Ultra connected via the HDMI Earc cable to a 2021 Sony XR-65A80J tv.  I’m using the Sony remote that comes with the TV.  When adjusting the volume there is 1) a delay in the volume response at the TV and soundbar, and 2) when adjusting the volume by multiple steps, it misses the input unless you press the button, wait, then press the button again.Can this be corrected with the tv settings? Or is this a common problem across Sonos soundbars and Sony TVs that is still unresolved? 

Just got an Arc Ultra and have it with a TCL R646. I can't get Dolby Atmos to work (the tv does support it). I've tried all the settings on the tv but the best I can get is Dolby Digital Plus 5.1. I've tried Netflix, Disney, Prime and Paramount+. Any ideas?

I have a system with  Arc Ultra 300 era surround Sub gen 3sub gen 4 When i run the trueplay on the Ultra with my Android it finishes without a problem, but it doesnt seen to activate. There is no trueplay toggle button appearing and i can still change distances of surround. (All eq settings reset though) I tried with 2 different Android units and get the same result. When i Ran the normal trueplay on my girlfriends iPhone it saved. But I want to use Android trueplay because of the bass issue with subs in Ultra and trueplay 

Hi thereI have installed the Sonos app 2 days ago and cannot find and therefore add BBC Sounds as a service. My address is clearly showing as based in the UK. Can you advise.please?Chris

Hi, I have Sonos beam gen 2 connected to my sony X80J. Audio volume is good for youtube, TV feedback sound, etc. However, whenever I play a video from streaming services or USB, volume is very low.So everytime I am trying to watch something from streaming services or off my USB, I will need to boost sound to 40-50. Youtube or TV feedback sound is already loud enough when it is 10-15.I tried to troubleshoot following the instructions found on this community but none of them solved the issue.

I had one Ray and one era 100.  When I play TV or movies I can hear the sound go in and out of the era 100.   But when playing pandora or Sonos music it plays fine. So I went out and got another era 100 and put it all on one system.  Now when I play like tv,  music videos or youtube tv, I can hear parts of what I am watching get louder on the eras 100’s speakers for a few sec then back to norm.How can I fix this.  This is in a 500sf office and everything has direct line of sight and less then 15ft away from the TV.   Again, pandora or Sonos radio has no issues.If I bluetooth from my cell to the Era 100 directly no issues in playing videos.WIFI is 200mb and just my laptop and tv use it.I just want stereo sound not surround sound as I use it for watching youtube videos.Thank you! 

It seems my Sonos Ace are lacking the ‘welcoming’ and ‘farewell’ sound when turned on and off or working, well, on and of, at least experienced not indicating this on a regular basis. It’s quite annoying not really knowing if the agre turned on or off. They have been update 1-2 times since i bought them in advance as pre-order at www.sonos.com when launced, recently updated to latest 3.1.4.e16.1c539 version late 2024.

Where is the best place to install beam? On wall with Tv or on a Tv stand unit?thanks

I cannot scroll down beyond a certain point when I want to choose an artist to listen to in the Amazon Music app within the Sonos app. It doesn't happen when I use the Amazon Music app alone. How can I fix this problem. 

Hello, I heard that some sound bars allow to add TV speakers as additional to the system.My Sonos Arc bar is connected to LG G4 TV .Is  it possible to? thx

Want to remove 2 era 100 that I thought I could use as front surrounds with my Arc.  I want to give them as a gift and I can’t if they are registered to me. 

I’m experiencing an issue with the Sonos Ace where there is an audio delay when watching live streams or playing games when connected via Bluetooth. Has anyone else encountered this issue? Will there be a firmware update in the future?