Fix & Optimize

I have ripped a number of CDs onto my computer’s hard drive and then organized them by Artist/Title. I then updated my Music Library. What I’m seeing in the Sonos app is that some albums appear fine, but there’s a significant number of albums with title “Unknown Album.” Some of the unknown albums are duplicates of correctly labeled albums. I thought syncing my hard drive with Sonos would be simple and straightforward, but I’m now looking at two different representations of my music, some unknown, some duplicates without names. BTW, I Removed and Added my Music Library to Sonos, but that did not correct anything.Can someone offer suggestions as to why the disconnect between my Music Library and Sonos’ misrepresentation? Thanks in advance.

This oval patch has recently appeared on the front 🤔 has anyone else seen something similar?

I’m using sonos S2 on PC with windows 11. The controller is running a Sonos play 3.I have Spotify and Itunes accounts.Just recently, Sonos cannot find all of my albums on Spotify, although playlists and songs are working ok.Sonos says its a Spotify issue?I cant get an answer from Spotify!I have reloaded Sonos and Spotify, updated etc. to no avail.Does anybody have any good news? 

 Bonjour a tous j'ai besoin de vos conseils pour sonoriser ma pièce. Je précise que je ne souhaite que écouter de la musique , pas de tvJe possède 2 era 300, que j'ai placé sur le buffet au centre de la pièce (flèches vertes sur le plan) Je souhaiterais avoir un son sympa dans toute la pièce, qui regroupe le salon, la salle à manger, et la cuisine. Je pensais ajouter des era 100 à chaque angle, soit :Une en haut à gauche (salle à manger)Une en bas à gauche (salon) Et plus tard Une en haut à droite (cuisine)Une en bas à droite (salon) Afin de couvrir toute la pièce, et avoir un son sympa partout où je me trouve Ma solution est elle la bonne ? Ou avez vous d'autres idées ?  Je souhaiterais avoir votre avis s'il vous plaît  Merci d'avanceCedric  Moderator Note: Google TranslateHello everyone,I need your advice to add sound to my room. I specify that I only want to listen to music, not TVI have 2 era 300, which I placed on the sideboard in the center of the room (green arrows on the map)I

I have a pair of era 300 speakers. When i connect to them with bluetooth no sound comes out. Tried with several different devices both apple and android. You can see through the sonos app it shows connected on bluetooth. The sound is playing on my device. The speakers just wont relay the sound. They worked fine at the beginning. Then it got harder to get them to play. I would have to connect and reconnect. Then it would work again. Then it got worse. I had to repair them. Now no mater what i do the sound will not go through. Works fine on wifi but will not work on bluetooth at all. Tried with friends phones and same thing. They connect but will not play sound.  

Hello!  YouTube doesn't start on my ONE SL!Can you help with advice and instructions please?

Am I alone? My wife and I run the Sonos software on 2 iPads and 2 android phones. It is the most undependable software I have ever used. It will disappear from the network on either or both devices in the morning, reappear in the afternoon, and maybe come back in the evening, over and over. Nothing in our network has changed over this time, but whether Sonos will connect is always a guessing game. In contrast, I use Roon for my main stereo system, running it on my iPad and phone. It has never dropped off the network- not once. I am mostly venting here, but if anyone knows a 3rd party app that will run our Play 5, I would love to hear about it. Thanks.  David

Bonjour, Depuis hier soir je n’arrive plus à écouter Spotify sur mes enceintes Sonos. Est-ce un problème connu ? Que faire ? Merci de votre aideFrançois

I cannot recommend Sonos products for those with large libraries.  Their recommended fix for indexing is to use Plex.  I find Plex to be awkward and slow for music.  But most importantly, it does not import playlists (m3u).  I have a significant time investment in playlists and Plex is dead to me.Maybe there’s better support with Plex Pass, which is a subscription.  But why should I have to pay another company to use Sonos, who I already payed.Other suggestions such as dividing folders just for Sonos is not practical.  Again, large library.Bluesound has a much larger limit.  I’ll be adding this comment wherever Sonos is sold.  

Sonos is the WORST speaker product i’ve ever used! It continues to drop and all support can say is “check your internet”. EVERYTHING IN MY HOUSE RUNS ON INTERNET AND NOTHING ELSE HAS SUCH RIDICULOUS LOGIC AS: “Short break in connection, stop running completly” . * RECONNECT after internet drops *Moderator Note: Modified in accordance with the Community Code of Conduct.*

HiI originally posted this as a response to a community member who wanted to add a turntable (TT) to their home theater with surrounds that have the line-in feature. The community member was/is considering a Port. I later realized that others may be contemplating a similar scenario. In this scenario Era 100’s are used for price parity and end-use versatility.Fact: You can’t connect a TT to surrounds (ie. Era 300’s, Era 100’s nor Fives) as the line-in is disabled Fact: Port is designed to bring Sonos to an existing stereo/amp or receiver setup. Click this link for Sonos marketing. Fact: Port sells for $449-USD Fact: Era 100 x 2 sell for $498-USD Fact: Era 100 x 2 cost only $49 more than a Port Fact: Era 100 x 2 provides full stereo (as a standalone setup) when connected to a TT via line-in to enjoy your vinyl_There’s also the option to add a sub-mini later on. IMO a better value vs Port Fact: A pre-amp for the TT is required with either option (i.e built-in to TT  or 3rd party purchase)

Hi Sonos Community,Having issues using the LG G1 and the Sonos Arc when I want to use Bluetooth headphones on the TV. Maye one of you have some insights?So I’ve done quite a bit of research and nothing I do in the settings of either the ARC or the G1 fixes the issue. I have seen and read through the entire thread in the other channel but thought it worthwhile starting a new channel in the Troubleshooting section. I have reached out to Sonos via LiveChat and they advised that this is known. I have logged a support case with LG as well. Trying to set the G1 to use a pair of wireless headphones using Bluetooth whilst the ARC is connected using eARC.The ARC keeps forcing the audio out connection back to itself. The Bluetooth connection to the headphones disconnects after about 1-2 seconds when it reverts back to the Sonos Arc as the audio output device.I understand that this is how HMDI-CEC is meant to work but have tried everything to stop this behaviour, even setting the TV to optical ou

Existe un centro de servicio de Sonos en guadalajara tengo 2 one con bocina voladas y no se donde me las reparen

Hello, I have a question about starting my home theater.I currently have an LG UQ8050 TV, it has HDMI EARC, I also have an Apple TV 4K 2022.I want to buy a Sonos Beam Gen 2, or a Sonos ARC.Will I be able to enjoy Dolby Atmos? I understand that it would work because I have the EARC port on the TV.I hope for your help...Thank you!

We are buying a house with a large living room with vaulted ceiling. I am wondering if the placement of the arc bar where the red rectangle and ERAs where the blue squares would work. The house is not completed yet so I don’t have all the specs of room size or furniture. I would love to get the height effect from the atmos and fill the room when watching movies and sports.  The arc will be paired with a 70 in LG OLED   

Have set up my new Beam(gen 2) and wanted to pair my 2 One speakers as surrounds.Went through all the relevant steps and in app tells me everything is connected and working. However only the left surround has sound out and none at all from the right?Unpaired them and used the right sided as a standalone in my kitchen to check was working normally,  and it played music perfectly. So went back to try pair them again, and same issue arose. Only the left surround emits sound and nothing from the right.Have tried with Dolby Atmos and Dolby Digital 5.1 and same problem. System has beam hard wired via ethernet direct from modem with cat 6e cable, and the rears paired via wi-fi so cannot understand why one speaker is playing but not the other?Any help greatly appreciated. 

Hi there,I have installed my XGIMI MoGo 2 in my apartment and tried to connect it to my two new Sonos Era 100s (stereo mode) via 3.5mm cable and the official Sonos Line-In adapter.In the Sonos app, the line-in is being shown as connected, however when trying to select the audio output on the projector the only two options are internal speaker or HDMI-ARC.Has anyone successfully connected their projector with Era 100s or knows what could be the reason that it won't work for me?In the Sonos app, I could change the source level from 1 to 10 but don't know whether this would change anything?Appreciate any feedback and support!Cheers from Austria

So long story short -  have been escalated to tier. 3. tried to add the new era. 300 and it wouldn't add beyond the will not show up in systems, unplug BS. didn't work.  Went through all the Sonos service calls, 4 hours, none of my products can now be found.   everything. was working perfectly before I tried to add a single era 300.  now I have nothing.  zilch.  app won't recognize a single component.  any ideas?  suggestion - DO NOT ADD new products to your existing system.  I think its something with 2.4/5ghz but even SONOS doesn't know.  any help would be appreciated.  My system is now bricked and I have to wait. a week for a tier 3 appointment.  5000 of Sonos and I can't even reset my already working system.  help.  Sonos support is garbage.   unplugged everything for an hour.  deleted the app.  reinstalled and reset everything.  Everything vanished and no way to solve this.  Please try again later.  Did the forgot system.  app is still asking about speakers not even plugged in - I

Hi,As the speaker lacked high tones, I checked the pcb for blown caps and changed a bunch of -probably- blown capacitors (with buldging tops). After the repairs, the issue is still there. The tweeters don't seem to work. Does anyone know where to look on the pcb for the tweeter capacitors/resitors? It seems unlikely the tweeters are both broken.. Or can it be?Changed capacitors:5x  35V 820 uF2x 25V 470 uF1x 25V 1000 uFThank you in advance!

Should read 2.0 not 2.o.  Well last piece came in today which was the Arc. Got the sub and Era 300’s last week and all was good. But seems no matter what I try I’m stuck output Stereo PCM on the app. Similar to this  Unfortunately this might not be solvable on my end. I have LG 55EC9300 and the HDMI Port 1 with ARC is unfortunately broken. So I’m using Optical audio out, but there are no other options for pass through for that port I can see. Even did a firmware update. Still have my Denon receiver which is fine but haven’t felt like running cables for the rears as we moved into a new place and thought maybe a nice wireless systems would keep things cleaner. But with no Atmos since ARC is broken on my TV and stereo via optical only. I think I might just need to pack up and return everything if no other ideas short of getting a new TV.I did try to configure my Denon to just pass through to the ARC but that didn’t work.  Thanks all 

Hi everyone,For some time I have had Arc, Sub3, and ERA 300s as surrounds. I also had a single ERA 300 in my office.  All were absolutely fine and tuned with trueplay. Recently I bought a second ERA300 to make a stereo pair in my office and went to trueplay them. This is where the problems began. No matter what I do, they will not complete the advanced trueplay tuning.  I have tried: disabling iphone bluetooth force closing all apps except sonos separating the pair and running trueplay advanced as singles - both fail factory reset and as above - same result - fail pair them again and run advanced trueplay - failAll of the above I have also run with another iphone - same results... Oddly, the quick tune version of trueplay does complete, but only perhaps 1 time out of every 3 attempts, so we can be sure that wifi is working fine. They also happily play music from the sonos app, so again no wifi issues. Even more oddly, the sonos site says ‘Note that quick tuning is not available when an

Wow once you connect the sub 3 the arc comes alive this is worth the wait and investment over time next are a pair of 300s to complete the setup 🙏❤️👍

I have a Play 1 and 3 in my lounge/kitchen that have worked brilliantly for a number of years. However over the last 2/3 months the connections repeatedly drop in and out and occasionally nothing! I also have a Roam and a newer Play 1 which are working ok.  is it a case of the software not working with older hardware? Is there anything I can do?

Hi, so I have the following set up in a small office. Pair of Era 100s with Sub mini.I first noticed this sound stage issue when watching a film where the sound stage between the Era 100 pair was ‘moving’ from left to right, slowly and then back again. Its almost as if the stereo pair is trying to find the ‘centre’. If that doesn’t make sense imagine slowly sliding the ‘balance’ toggle from left to right and back again. Both speakers are outputting sound but the focal central point is moving.Sound stage slowly moves from left to right and back again with music also. This odd behaviour doesn’t happen all the time and there doesn’t seem to be a consistency to it.I must stress that it is subtle but noticeable.Has anyone else experienced this?

Sonos making a hissing noise when playing sounds