Fix & Optimize

Hi everyone,I'm struggling with a strange issue with my Sonos Connect (Gen 1, S1 app), and I’m hoping someone here might have insights. I’ve tried everything I can think of, but I still get no sound output. Here’s what’s happening:Setup:Sonos Connect (90, Gen 1) running on Sonos S1 Connected via RCA output to a NAD amplifier Tried multiple cables and different input ports on the amp Amp works fine with other sources (e.g., CD player, phone via AUX) Also tested with a second Sonos Connect – same issueWhat I’ve Tried:Checked all volume settings – Set output to Variable, increased volume in the app Tested different outputs – Tried both RCA (analog) and digital (optical/coaxial) Tried a different amplifier – No sound through a second amp either Tested Line-In on Connect – It detects the input but still doesn’t output sound Grouped Connect with other Sonos devices – Other devices play audio, but Connect does not Restarted and power-cycled everything – No change Factory reset both Sonos Conn

I have different user profiles in my Amazon music account for different people in my household. I can access Amazon music through the Sonos app, but it doesn’t see the profiles in Amazon music. How do I fix this?I use the Android Sonos S2 app.

Why are my 300s coming on by themselves???????

A while ago I upgraded from Era 100’s to 300’s in my living room and I am now trying to swap an old Sonos speaker for one of the 100’s. It now says that I have a “Living Room 3” set up and that my “Office” no longer has something connected.How do I delete the 100 from whatever room it is trying to be in to reassign it to another room that used to have a different speaker assigned to it?

The volume slider keeps disappearing from the app.  The SONOS app is garbage, but the inability to control volume now makes the speakers GARBAGE too. Wednesday I switched internet providers.  WiFi in new router was configured the same as previous router, including same name and password.  SONOS speakers would not reconnect, even after cycling power.  Create a new WiFi network and follow instructions to use app to change network settings.  Only 1 of 3 speakers come back.  Nothing would bring those speakers back.  Following other threads on this forum, did factory reset on speaker.  App could finally find the speaker, but stated I could not use the speaker until firmware update.  WTF.  Updated.  App still said I needed to update firmware to use speaker, but also told me the firmware was up to date.  WTF.  Following another thread on the forum, cleared app data and cache… no help… and uninstall / reinstall app.  Both non-functional speakers request update.  Perfoem update and finally get

Es normal que mis sonos ace se escuche un sonido estático en el modo ambiente? Moderator Note: Google Translate- Is it normal for my sonos ace to hear a static sound in ambient mode?

I have a sonos amp to tv with in ceiling speakers. All worked fine for a couple of years. Intermittent audio from tv for a mouth or so now no audio from tv but all fine streaming music just no tv audio. I’ve changed HDMIs over and still the same issue. Any ideas?

Something strange is going on with my Beam 2. First time since I have installed it 2 years ago. When playing stuff from YouTube sound volume is automatically going down or sound is completely muted. I did factory reset of my soundbar and still no change. Anyone experienced something similar?

I recently purchased a Beam 2 to use with an LG C4 and Roku 4K Express stick. No matter what I try, I can’t get the Roku to passthrough Dolby Atmos. The audio always registers as stereo PCM on the Sonos app. Atmos works just fine when I use the native apps on the TV. I have tried various audio settings on the Roku, but I keep getting stereo audio when I should be getting Atmos. Any suggestions? 

Listening to records through Sonos Beam (Gen 2). My record player is connected to a preamp via RCA then to Port via RCA as well. Port is grouped with Beam in the app as Line In. It worked fine until about 2 months ago. The Port keeps cutting in and out. sometimes for a few seconds to a few minutes. There’s no rhyme or reason and basically renders listening to record pointless and is an irritating experience. All software is updated, I’ve unplugged and pugged several times. Audio delay is set to Max (2,000 ms). Everything is set up maybe within 3’ from my router.No idea why this started or how to fix it. Please help. 

Is there an option to block others from messing with the volume of the sonos app?

I have a Sonos Beam Gen 2 and I wanted to buy some Play:3 for surround sound and to do Dolby Atmos but I don't know if it's possible...

I’ve got a set of two SONOS Era 100’s plus the Beam 2 soundbar but no TV. It all works fine, unless I want set my PC’s output sound to the SONOS groups which seems impossible at first glance as Beam 2 does not support BT. No cable connection possible. Any idea on how to set it up in a tricky way? When I remove Beam 2 from the group it all works flawlessly with pair of 100’s.My SONOS set up for this room is Beam + 2 surrounds.

I have a turntable with preamp connected to Sonos connect line in that is connected to my receiver via line out. Does the Sonos connect convert that signal to digital and back to analog or does it pass through as analog?

Is there another method to reboot Beam (Gen1) if the standard one of unplugging and waiting doesn’t work? I’ve done it several times and still not seeing the green flashing light. It’s solid white. Thanks!

Old story by now but here it is: in the Sonos app (latest) on iOS (v18) was (finally) able to add my MacOS Music library hosted on a Mac Mini. However, I noticed that a new album I had added to the Music library was not appearing in the Sonos app. The default setting, I believe, is to update the library every night. Clearly not happening. I tried to manually update the library (“scan for new content”) but that did not help. I deleted the library but the app became stuck on scanning even though I had deleted the library. So I deleted and reinstalled the Sonos app and it still showed that that it was scanning (which is weird as deleting an app on the iPhone removes all of its files; maybe the Sonos app is pulling some setting from the Sonos servers?). Anyway, after much force-quiting and restarting the iPhone the scanning stopped. Now I cannot add my Music library back. I keep getting the “access denied” message. Nothing has changed on the Mac Mini in terms of sharing, etc.. I verified t

I inherited a wall mounted Play 1 speaker, one Play 1 speaker, and I want to add one more speaker to create stereo sound, which sonos speaker should I buy that is compatible with the Play 1?

I have accidentally created my Era 300 as main speaker under ‘Your System”.  How can I move it to my Arc Ultra as surrounding speaker? Thank you.

I have owned the Arc Ultra for a few months and I always planned on building up to the full surround kit as i could afford. So today, I pulled the trigger on the sub mini and a single era 300 (i cant afford 2 right now, ill add the second one next month). Is is true that you need to have a pair of era’s to add them as a surround speaker? I have tried adding it to my system 30 times, factory reset everything, reinstalled the app, firmware updated on my router...literally every newbie troubleshooting step i can think of, thats why I need an expert to step in. My system is all set up with the arc ultra and running perfect, when I add the Era 300, no matter what I choose, it adds its own room everytime. So say my arc ultra is set to “Den”. when i add the era to den it creates a “den 2” everytime. I cant fix it. It also wont run as a surround speaker. I just have to enable them both as seperate speakers playing the same sound. So its not surround sound, its just 2 speakers near each other p

Hello, good afternoon. I have a question please. If I have two different Sonos accounts (i.e. two systems registered with two different emails), is it possible to manage the music from both accounts with a single Sonos App? That is, play music from a single device (for example a tablet) regardless of the location? Could I control the music from any internet connection without having to be physically at the location? Thank you in advance.

I just bought the Arc Ultra, the Sub 4 and 2 Era 300. Then found out I don't have eARC on my tv. Will I be able to use all those channels with the optical adapter? I read the optical cable only support 7.1 and the Arc Ultra alone has 9.1.2 and I'm adding the dedicated sub and the 2 surrounds. Will I be very limited in my sound quality?

Am unable to connect the jiosavaan app or play on my Sonos Arc from my phone...

When trying to connect my new Ray Soundbar to the Amazon Alexa Service, Alexa doesn't find the Ray.I set up the Ray using the Sonos App, activated the Sonos Skill in the Alexa App and tried to add a new speaker, but Alexa can't find it. I tried it by Android and iOS.The Ray ist working fine with the Sonos App. Ii is connected to the router by LAN, the Echo Dot by WLAN.Any suggestions? Thanks!

The “add the playlist” option seems to have disappeared from the … menu of the songs. I still see “add to favorites”, “play next” etc… but no more proposal to add the song to a playlist.Does anyone know where that option has gone to?

I have a Sonos amp and Sonance outdoor speakers mounted on my house used mostly to stream music for listening on my deck. During the summer we do outdoor movies in the backyard. I planned to use an arc (recently upgraded to ultra so have the old one around) for the sound and would like use the Sonance speakers as surrounds. Is there an easy way to do this or do I have to modify my Sonos settings for my outdoor “room” in the app every time?