Fix & Optimize

Everytime I try to use the Sonos Ace I have to spend 30 minutes trying to get sound to come out from them and get nothing. I’ve tried switching bluetooth on and off re-pairing, turning off TV swap and nothing works consistently.I don’t know how Sonos could have messed up simple bluetooth connections so much, and multipoint seems to be a complete joke.This morning I’ve tried repairing, switching on/off, everything, and still no sound. These will be getting sent back for a refund.

Is it normal behaviour for the Sub 4 to produce a soft thump after 10 seconds of pausing whatever is playing? Background: connected to arc gen 1 and happens whatever the input (eg hdmi, air play etc) No other thumps or pops during playback etc. Some threads seems to suggest it may be normal indicating going from active to idle, but other have said it’s not normal - so a little unsure if I should be returning or keeping. Thanks!

Sonos 1 app does not work anymore?!? My 4 sonos gen 1 products are useless now. So angry

I have Sonos Beam gen 2 installed to my TV and have now installed 2 new Era100 as surround speakers. It works but every now and then the sound in the Era100 is interrupted for a few seconds and then it is fine again. The problem occurs both via sound from the TV or if I play music.

Update last week my Sonos Ace now have an issue battery won’t last even in off mode charge last night now try to use no battery at all. (Any tricks to resolve this issue? 

My SONOS system keeps failing to connect to various speakers even though i have Fibre to my house and good WIFI in the home. Why is this happening and it is very annoying.

Does anyone have an idea if Dolby atmos passthru can work through some of the cheaper LG nano tvs or not? Say, 75NANO82T6B? I have an Apple TV I use to watch most things that would supply the Dolby atmos, so I’m not needing the tv to natively handle it through its own apps, then passing via e-arc to Sonos arc (at present, hoping to upgrade to ultra).I asked lg but I think they misunderstood me asking if the tv itself could handle it. I’m thinking as long as e-arc it will pass the signal on?!ThanksChris 

Hola, I bought last week two Sonos Ace (black and white) thinking that it was possible to use them to watch tv together with my partner. But NO, is not the case. Unfortunately is not possible. Only one can use the Sonos Ace to enjoy theatre and films on TV.When it would be possible this option and when will have the new update with that?Thanks. Sincerely Jordi 

Hi, I’m writing to you from Poland. I have a problem with my Sonos Move 1 speaker. I’ve recently changed home router for a new one and now I cannot connect the speaker. I’ve tried many different things, suggested on sonos website. I even contacted the customer service and chatted with one guy, but he was unable to help me, suggesting that these thing needs further investigation and I should call their help line. Before I do, which is pricy, I want to ask you for help.  While trying to connect the speaker I’ve restarted the app, the speaker itself and it still doesn’t work.I’m sending you a screen recording of me, trying to somehow reconnect Sonos, helplessly failing to do so. Maybe you will be able to help me or see a mistake I do. Sending greetings, Maciej Filipek https://youtu.be/i7CXmTlhJ-g?si=DCGc0iw6CtfjkCPb

Hi everyone! I have an old Sony sound system that I would like to incorporate into my current Sonos set-up and I am not 100% sure of which components I would need, and how to set-up the connections.The Sony has two stereo speakers (impedance 6 Ohm & 70W of power handling capacity each) and an interconnected module CD player + cassette player + EQ. (pictures below)I already own two Sonos Era-100 that have been paired as stereo pair in a room group.As a minimum, I would like to add the Sony speakers to the Sonos Era-100 room group, so that I could use the SVC to control the music and have it play from both the Era-100 and the two Sony.To do this I am pretty sure I need to buy the Sonos Amp (can it hold both speakers?) and connect both speakers there, I will also need some adapters but I am not sure which ones yet.Ideally, I would also like to use the CDs and cassette player as a Line-in option  into my Sonos system.For that, which Sony output ports should I use: headphones-out (EQ fr

Making Ikea book shelf speakers work as rears with my Play Bar and sub, both S1. The Ikea book shelves are S2 apparently! I control mostlyby android mobile. 

My Sonos Playbaris 10 years old.  When I watch a movie with low Bass sounds or music streaming with a lot of Bass it has started distorting the last few months.  I have restarted, retuned, reset to factory. This happens at any volume and not just when it is up high. The device has been mounted in the same spot all this time.  Could it be damaged hardware, and if so can it be repaired?

Hi. I am trying to Trueplay-tune my Roam which I use alone in one of my rooms.  But the app asks me to turn on the mic, which is on, and then there is no way to procede further from that screen.. I have tried turning the mic off then on, doing that also before starting the tuning etc etc ....every variation possible! Still get stuck on that mic request screenI tuned all my other speaker setups in various rooms without an issue.  Am attaching a screenshot of where I get stuck 

I recently bought an Ultra + 2xEra 300 for my new home, I wall mounted the 300’s couple of weeks ago and added them to the Sonos app.. and played a bit of music through them waiting for the day (today) that I’d set up my TV and start up my Ultra.. I followed the start up instructions for the Ultra via the app WiFi connection TV connected via the HDMI arc then added it to my Living Room to join my 300’s. Turned on my TV sound coming from the Ultra but nothing from the 300’s even when I tick the yellow box for 300’s in the set up menu… Could someone be kind enough to let me know what I’m doing wrong.. sorry I’m new to the Sonos family Kind regards Anthony

It seems like Sonos has out done themselves with the latest update.I have two Play 1s, and they’ve mostly been fine existing on the network in different rooms.  But today, after another forced update (boo!), it said it would update the speakers too, and after that, I could only see one (bedroom) on them in the app (the one I was beside when it updated).So I tried to add the other one (living room), but it couldn’t be found, although there was a brief moment when it said it found something, but then disappeared.So I went to the one (living room) that wasn’t connected, and decided to restart it.  After the restart it showed up, and I could update it.  Nice, I thought, but when I went to my system, I could only see the one I just updated (living room).  The previously updated one (bedroom) was no longer there.So I went back to the one (bedroom) that was working in thinking I’ll try a restart, but when I got in there, it showed up, and I could select and play music.But the other one didn’t

This morning, I went to play a podcast on my Sonos One via the Spotify app and upon connecting, it immediately began skipping to each podcast in my “My Podcasts” playlist, without playing any of them.I switched to my Sonos Arc via the same process and did not have this problem. I played that podcast successfully, without any lag or loading time, Meaning this is likely a device issue, not a network issue.I have tried unplugging and plugging back in my Sonos One, restarting my router, deleting the Spotify integration and reinstalling it, and deleting and reinstalling the Sonos app.Anyone else having this issue? How do I fix this?

Hello Sonos Community,I recently rescued an old Sonos Play:1 from 2015 and have connected my favorite streaming services like Spotify and TuneIn. Since this model doesn’t have built-in Bluetooth, I’m exploring options to add Bluetooth capability.Specifically, I’m looking for a Bluetooth adapter or dongle that can connect via the Ethernet port, allowing me to use the Play:1 for computer audio and sounds.Do you have any recommendations for a compatible dongle or Wi-Fi bridge? Have you tried a similar setup? I’d appreciate any advice!

no sound from speakers after changing channels 

I’ve done some deep diving on trying to come up with a solution to be able to hook up my One SLs or Ikea Sonos speakers in my RV - these are both S2 compatible and working fine in my home.I found a YouTube video that talked about setting up a travel router and setting it to the same network username and address as your current home setup… with the caveat that you can’t run both routers at the same time or it will massively confuse your system.Anyway - I’m wondering if anyone has any input on this.  I was thinking of using my iPhone as the connection to the router in my RV.  Looking for more input and suggestions if you have them.  Obviously I would like to use speakers I own rather than purchasing more (mobile) speakers.

Are you hale to use a headphone and sound bar at the same time. My wife and i have different volume tolerance. I would like to listen to a program thru the headphones and have her listen to it thru the sound bar. Is that possible

Hello I bought a Sonos arc gen 2 with sub and era 300 speakers,I am connected by hdmi/arc and the settings on my Panasonic tv says hdmi/arc but above the surround sound is blanked out,should I have surround sound or just leave on hdmi arc ?Thank you.

I have a Sonos amp in a media cupboard. I’m planning to add a sub about 2 metres away. My understanding is it will need to connect directly to the amp’s 5ghz signal. I think this will be fine despite the cupboard? (I could hardwire this sub if necessary). My question is if I want to add a second sub to the same amp, will the sub daisy chain off the other sub which will be in the open within about 4m of it or does it have to go off the amp which will be about 7m in a cabinet (and I assume too far to hold a stable signal and I cannot hardwire). 

I just got a Sub Gen 3 today and I can't get it to connect. I go through the factory reset process but it will never go to blinking orange. I've held it down and done the process 5 times in a row and never let go. Does anyone have any insight on this? I can't seem to find anything that helps me fix this. The base system I have at the moment is just a Beam Gen 2.  Thanks!

Can I continue having the sound on my soundbar while listening to TV  ( for my wife ) while I am also connected to the same Tv with my Sonos Ace ( as I like more basses and louder )Watching same movie but I don’t wnt to hear the kids or her complaining . 

Is there a way to see the Amazon Music Station Name on the Sonos App? Both currently being played and recently played.